i love coming to ward's for gorgeous custom arrangements, on the pricier side, yet high quality. when you come in, there are plenty of plants, greens, and flowers everywhere, and you can look around to have them help you put together the perfect bouquets with the exact flowers and colors you'd like, it always ends up beautiful. i'm so happy we have ward's for amazing floral arrangements for any occasion, and everyone is so kind and helpful here. i come here semi-frequently for gifts because i know they'll always do an amazing job and give you exactly what you're looking for. read more

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I had a fantastic experience with Ward's florist! Not only was the arrangement gorgeous for my Aunt's 70th birthday, but the delivery man went above and beyond to deliver it to her when she was not home. I would absolutely use Ward's anytime I'm in need of flowers! Thank you!! read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

Had a horrible experience with wards! DO NOT get your wedding flowers from here. I met in person numerous times and even printed out photos of what I wanted and they weren't even close. It was so upsetting and still is. When you dream about your wedding day and have a certain vision, it's very disappointing. read more

this was absolutely the most beautiful arrangement both my wife & I have ever seen. Whoever put this together not only knows how to build a perfect arrangement but cares very much about how it look. This looked like years of experience went into it. The colors, the height of stems to how they were placed was just perfect. I'll be calling Wards again for all of our flowers. read more

Needed a Birthday bouquet for my wife, went to Wards and the made up they most beautiful arrangement of red roses with 3 huge white Calla Lilys. I was blown away by the final arrangement and so was my wife. They will be my go to florist from now on. read more

I recently received a beautiful arrangement from Wards for Valentine's Day ....it lasted over two weeks !!!! I would highly recommend them for fresh flower arrangements....Thanks read more

I received a beautiful orchid arrangement from Ward's Florist. Cute orchids, I have many orchids that I collect by buying them myself or as gifts. I was very disappointed when I read the instructions. First of all, It doesn't say what type of orchids these are so of course, I had to do my research. And sencond, The watering instructions make ABSOLUTELY no sense. Lukewarm water???? Also it didn't come with plastic barrier so how am I supposed to water it? I'll post a screenshot of the instructions. If I could return these I would have. I'm very appreciative for the gesture from the person who went out of his way but it was a waste of money. read more

Ward's Florist And Greenhouse - Instructions for my orchids. - Florists Near Me - Beverly, Massachusetts

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Beautiful bouquet just showed up. Flowers are very fresh and there are lots of them. Will definitely use them in the future.

First time here and had an amazing experience! Debbie helped me pick out the selection and put the beautiful arrangement together. Great service, great selection and great value! I will be back for sure! read more

What I ordered and what was delivered was not remotely in the same ballpark(as you can clearly see in the photo). The entire office that the arrangement was delivered to could not believe the photo on website compared to what was actually delivered. Ordered the arrangement online from Teleflora(who chose Ward's). After calling and emailing them the photo Teleflora apologized and offered me a full refund. I would much rather have paid for and received what I ordered than to have to take the time to call and complain, email photos and write a negative review. Very disappointing and dismayed that Ward's Florist would let that arrangement go out their door compared to what was actually ordered. At the time of order a week before delivery date, I even paid for the upgrade extra charge for more added flowers in the arrangement. As you see in the photo, that certainly did not happen. I would not recommend using Ward's Florist in Beverly MA. read more

Ward's Florist And Greenhouse - What was ordered compared to what was delivered by Ward's Florist Beverly MA - Florists Near Me - Beverly, Massachusetts

We wanted two arrangements for a high profile gentleman who passed away one from our 8 year old grand daughter and the other from our family when I first mentioned this about the two arrangements the woman said well you should probably spend @ $ 125.00 dollars for the family arrangement and @ $75.00 dollars which I thought was odd thinking instead maybe saying what kind of an arrangement were you looking for or how much were you looking to spend? We did get those two arrangements at that cost plus tax, Two other minor items the arrangement from the grand daughter her name was misspelled also to see who the flowers were from you had to remove the card from the flowers open up the card that would be awkward it would have been nice to see perhaps on the bottom of the card who they were from just saying. read more

What a horrific shop. Please please go elsewhere. Manager is beyond insane, rude and thinking she can intimidate customers when she and her business messed up. I filed complaints with the state over them and the company they represent online as well. Please go elsewhere. She is entitled, rude and has zero customer service skills as you can see from all the reviews. Hopefully she is held accountable. I fraud case has now been opened as well due to her not delivering flowers I ordered and claiming she did and lying about it all. BEWARE!!! read more

I just got a beautiful flower delivery (gift from friends). The choice of colors in this arrangement pop! I love looking at them and love the way they are pulled together. I have never written a flower review before, but some are so disappointing and since I use reviews to make my own choices I thought I would share my experience. Nice job Wards! read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

Wars's were unable to deliver because we were not home. Fine. I called and they said they would deliver today. I asked for a time window--it was am BEFORE 11. I just called to make sure they wwere still coming and they said we NEVER deliver to that area early. I complained and asked WHY they gave me that time frame then. She just was rather rude and then because I sai 'Why the Hell did someone tsll me that then? She said you are searing and I am going to hang-up. So UNPROFESSIONAL. She just COULD have said: 'That information was incorrect; I apologize, I will speak with the person who told you that.' I am SO annoyed. read more

I received flowers from relatives in Italy. The flowers had to be replaced! Second arrangement was not much better. Used wrong container glass vase sith narrow mouth. Impossble to add water! Finally threw them out! Stunk to high heaven! Would not recommend them! read more

I love shopping and ordering flowers from this Florist ! They helped me so much last week . They put the flowers in my car and educated me as well. Great Store Great People ! read more

We originally had a little mishap with the flowers but they made it right. No one really knows what originally happened. They may have put the flowers inside without anyone knowing (it is winter so we are assuming they were trying to prevent them from freezing.) Somehow they fell over and broke. Wards replace them and they were beautiful. Thank you! read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

If I could give more stars, I would! my dad passed and I received many, many flowers from local florists. Wards had the most beautiful, freshest, long lasting arrangements by far! while the others wilted and looked sad, Wards kept up. While supply chains and staff are not easy to come by, Wards has done a amazing job. Thank you! read more

This is your local flower shop in terms of service and staff, but it's a huge operation when you see all the flowers they carry on the daily. Do NOT go to FTD and over pay, walk in meet the staff pick out the flowers you want and that $75 FTD order is $40 and you chose the flowers. I have been using them for 20+ years and no reason to go anywhere else. Also the local delivery option is available as a walk in so they literally take care of you and save you money over the outsourced internet rip offs. Go in, make friends and get your flowers for 20 years there too. read more

i called 5 minutes before closing and was so impressed i could still get next day delivery. I had a basic idea in mind and they ran with it, better than i even imagined. super helpful with what they could do and made the recipient of the arrangement's day. thank you so much! read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

Horrible customer service. Wards Florist Greenhouse Beverly, MA. On 1/11/2022 approx 2pm +|_ The Indignant Mgr was rude and inconsiderate. They did not deliver the floral arrangement w/ teddy bear and balloon that we ordered to be delivered on my granddaughter's 9th birthday. Mgr claimed it was too cold out and since they couldnt reach my granddaughter on phn, the flowers would be delivered next day. Well, my 9 yr old granddaughter does not have a phn and they were home waiting for the flowers so this was disappointing. I tried explaining due to current situation around the world, we couldn't gather for her birthday. Mgr was less than understanding, In fact, she immediately went on a what seemed to be a very well rehearsed rant to belittle me by trying to intimidate me - which she did not succeed in doing because this was the responsibility of Ward's to make the delivery on time as contracted. Mgr didn't even apologize. She said she didn't care if I posted my bad experience online because she has a following of customers for the past 15 years - so here it is. Quoting Mgr. with emphasis on bad attitude: "What do you expect me to do? Get in the car and drive 3 towns over to deliver your granddaughters flowers?!" " You should have put your granddaughter's tel# on the order not yours! (Really?) Another quote. "You get more with honey" "Do you want your granddaughter to get dead flowers?" Speaking as a past customer, so called Mgr's lack of compassion and angry response to our situation during this pandemic was shocking. The flowers and bear were to put a smile on a little girl's face so none of this is acceptable. I am happy to report that a reputable competitor of Wards was able to deliver a beautiful bouquet with all of the extras with no issues at all. My advice to everyone: There are many other very great and reputable florists and services in the area to choose from so go with one that appreciates your patronage. Clearly, Wards Florist Greenhouse Beverly, MA does not appreciate its customers. read more

For Mother's Day I decided to order a plant from wards greenhouse. I have been doing business with wards for over 35 years now and never had a problem ever until the other day I sent my mother a plant from their website, my mother had the plant for less then 48 hours and it died. when I called wards and told them what happened they refused to reimburse me and told me to bring the dead plant in unfortunately during this pandemic it's not possible and my mom threw the plant out. My mom called them twice. First time for directions on how to care for the plant. Second call was to let them know the plant died . The woman on the phone lied to my mother and told her I was reimbursed. They refused to reimburse me so I'm confused by this lie. I normally wouldn't complain however this was an expensive plant and I'm disappointed with how I was treated and how they lied to my mother. read more

Wards does it again! Just have to say, you guys are amazing. Thank you, thank you, thank you for making the butterfly flower arrangement absolutely perfect! For such a sad occasion, it brought so much joy. Can't thank you enough. read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

I recently sent flowers to a friend who's dad had passed away, Wards delivered the flowers on a Friday and there was no answer at the door so they left the arrangement on the enclosed porch,when the delivery driver was bringing another arrangement on the following Monday they noticed the flowers I had sent were in the same spot so they assumed that nobody had been home, that's when I received a call from Kim at Wards telling me of the situation and that if I could find out when the recipient would be home she would be happy to go and pick up the wilted flowers up and replace them with a new arrangement at no cost to me( if that's not top notch customer service I don't know what is)I will tell everyone needing flowers on the Northshore to visit Wards Flowers in Beverly !!! Thank you again Kim read more

This is probably the most unpleasant customer service experience that I have ever had...for what was supposed to be a surprise! A former staff member decided to surprise me with flowers for helping him get a job, which was really sweet. My husband and I were working in our front room/office on the second floor, that has three walls of windows. We looked outside and there was an unmarked white van blocking our driveway, the driver having a conversation with an amazon delivery driver because the unmarked van guy was blocking the street so the other driver couldn't turn. We talked about how weird it is that drivers feel free to park where ever but didn't think about it again. I had to run a quick chore between calls so I ran downstairs between work meetings and noticed a little door tag inside our storm door. FLOWERS, YAY! I called Wards and I explained that I saw the tag but wasn't expecting flowers and that I saw the guy, but he didn't knock. The flower delivery guy had marked the flowers delivered in the app they use, so there was a bit of confusion why I didn't receive the flowers. The person from Wards then put me on hold abruptly. After a minute or two of waiting, I received a work call, so I had to hang up. I called after my work call to follow up on the flowers. The person of the phone was so incredibly rude and went on the offensive once I introduced myself. She started off the call telling me that the flower delivery guy had delivered for them for years and if he said he knocked, he knocked. She couldn't believe I was so rude that I watched him drive away. When I explained that I didn't know I was receiving flowers and only noticed the unmarked (dare I say creepy?) white van was because he blocked our driveway, causing trouble for the other delivery people, she said that I was obviously itching for a fight. She took it up a notch and said even louder that he hadn't left the flowers on our porch because it was 34 degrees out (I didn't know flower delivery rules, thank you for informing me) so they would deliver them tomorrow, whether we answered his knocking or if it was too cold or not. If I didn't like that, she could call the purchaser and tell him that I refused the flowers. I was shocked into silence because I really didn't even know that there were flowers coming until my former staff member had messaged me on linkedin to let me know it was him! Since I paused, she said, "we're done, fine" and hung up on me. I know these are rough times, but seriously, it's a flower shop and this can't be the most stressful time of the year. Can't wait to see my new rained-on flowers tomorrow! Update: I did receive the flowers at 12:30pm the next day! The roses and alstroemerias are a little frayed on the edges, probably due to spending a couple days in the delivery van, but a very pretty arrangement! read more

My daughter ordered from 1800 and Wards did the arrangement. I found my flowers on my door step with very little water. Really shocked that no one took them. My daughter called your store and was told she had to deal with the 1800 flowers. To top it off only three days later my flowers were dying. Lets just say very disappointed. I put review on Wards site, but couldnt find it.. just letting you know not a happy customer!! read more

On September 21 at 5:30pm, I came home from a quick errand to find a beautiful flower arrangement in my downstairs entryway- that was not for me. In fact, it wasn't even at the address specified in the note. I called Ward's & spoke to Matt, who suggested I put the flowers outside and someone would come tomorrow morning & deliver them to the intended recipient. ...really? Tomorrow? I explained that someone was likely looking for this bouquet...and he informed me they've closed and will deal with it tomorrow. In my opinion, he should have put his butt in the car & delivered them himself. If I fork over cash for a gift to be delivered, I expect it to be delivered promptly and to the correct address. I can only imagine the sender of these feels the same...so I ended up shlepping the flowers and my surly 11-month old across the neighborhood and delivered them myself. Boo to poor customer service by Ward's! The only reason they're getting 2 stars is because, like I mentioned, the bouquet was lovely. read more

For $75 I would have expected a bit bigger of a bouquet. But the flowers were very pretty. Small, but pretty. Quick same day delivery. read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

Customer service is not a priority at wards florist. Very unhappy with the way I was treated. Not willing to help find out what went wrong with an order that they got the address wrong (2 times) when giving the correct address I asked for confirmation. Never received confirmation. So wards you may not have dropped the ball but your customer service sucks. When you order flowers 2 weeks before the delivery date you expect them to be there, the flowers were delivered the day after the arranged delivery date. That's kinda like getting flowers the day after the funeral. Just not cool. read more

Not sure why it's so hard to greet a customer when they walk in the door. After finding someone to put together a quick bouquet for me I thought it was just ok. $16 in a vase. I asked for a little box thing for the car and she said she didn't have any. Hmmm. Not impressed. The next week my fiancé got me an FTD arrangement from here and it is stunning! And it has lasted all week. My opinion of Wards has improved. Flowers are great, customer service needs improvement. read more

Ward's is a very good florist and plant/greenhouse combination. My husband and I have been faithfully going here for our plants and flower needs for over 3 years. This is what we've experienced. 1. Excellent advice on indoor or outdoor plants. Even with our very brown thumbs, over 75% of the indoor plants that we purchased are alive and thriving. We received very good, very practical advice on how to care for them. Our outdoor plants (always vegetables and herbs) have thrived every year in our garden. Granted, we have good soil, but the plants from Ward's have always given us a leg up in the game. 2. Beautiful flower arrangements. We haven't had any "custom" work done, but the arrangements that we have gone in to get at the last minute (arrangements for me from my husband, or arrangements for the birth of a new baby) are always beautiful, and they last for a very long time. Overall, I would highly recommend them. I only gave 4 stars, because their selection isn't always the greatest. Happy planting! read more

I would not even give them 1 star. Stay away!!!! They are thieves !!!! Spent $ 90.00 plus dollars for flower delivery to my sick mother in the hospital. The flowers she received looked like I spent less than $10.00. I called to tell them I was displeased and the woman told me "Maybe you should just learn your lesson and not order through a delivery service" then CLICK. Called back to talk to owner or manager and the woman said I am the owner and the manager. WOW Really??? Great way to do business. Oh by the way, I even up graded from good to Best, and the flowers didn't even look 1/3 as good a good ones in the photo. This florist want's your cash, thinking that you'll never even see the flowers you ordered. Hopefully we can all learn a lesson here!!!!! Be afraid, be very afraid!!!! read more

If I could rate this florist no stars, I definitely would! My poor boyfriend had never ordered flowers for anyone ever in his life. This was the first time he had ever ordered flowers for anyone and it was quite possibly the worst experience ever. The flowers were supposed to be delivered on Valentine's Day. By 5pm when he still hasn't heard from me, he realized the flowers must still have not been delivered. He was on the phone for over two hours trying to straighten everything out and was assured the flowers would be delivered by 9pm. Luckily he had these delivered to my house rather than a business! 9pm passes and I still hadn't received these flowers! Finally on the 15th the flowers arrived in such a sad state looking NOTHING like the picture! Would you pay $60 (plus) for this bouquet?! My poor boyfriend spent his hard earned money to do something sweet for me only to be completely let down. Ward's, I understand Valentine's Day is a busy day... but seriously??? It looks like you threw together this bouquet in the back of a van. UNACCEPTABLE! read more

Ward's Florist And Greenhouse - Florists Near Me - Beverly, Massachusetts

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Placed a $105.84 order on Ward's website on 7-6-20 to have an $80.00 Gourmet Fruit Basket delivered to my son and daughter-in-law on 7-7-20 for their anniversary. I received an email confirming the order. The fruit basket still had not been delivered by 9 pm on 7-7-20. I called their 800 number to inquire about it and was told they would file a complaint. I received no communication explaining the delay. The fruit basket was delivered at 3:30 pm the day after their anniversary. Disappointing. read more

i am so pleased with the customer service! i ordered some flowers though 1800flowers for my daughter, i thought she was off, but she was at work. it was a bitterly cold day and i thought i have no way of knowing b/c they just pick a local florist. anyway they tried to deliver, noone home, he took the flowers back, called her with a message to either p/u or he would redeliver, i sent an email and her husband picked up the next day. they were so beautiful worth every penny!!! looking forward to doing business with them in the future for all our flowers going forward. read more

I would avoid this place. Their $87 bouquet was incredibly tiny, definitely not what was promised. I could have found a better bunch of flowers at Trader Joe's or Costco for $15 bucks, seriously. On top of that they were so rude on the phone. Seemed in a hurry when it took me 15 seconds to find my order number - the lady made it clear she has very little patience for customers. Our friend who sent these also reported rude treatment on the phone. I would never consider using again. Too bad for them because I order flowers for lots of events. read more

My boyfriend wanted to get me a flower "cake" for my birthday. With one day's notice, he called the florist to ask if they could create one and they willingly accepted the unusual request. They created an absolutely gorgeous purple "cake" (topped with candles), truly unique!! Thanks so much for your creativity! read more

Ward's Florist And Greenhouse - Purple flower "birthday cake" - Florists Near Me - Beverly, Massachusetts

WOW. Amazing experience. I am reading the reviews below and I have to believe they are reviewing a different shop. As someone who used to secret shop various business and someone who is in customer service biz.... I consider myself to have a credible opinion. Flowers are Gorgeous and not overpriced! Staff was so friendly. The floral delivery man Jim was amazing and provided great conversation. Kim, one of the managing owners, could not have been nicer or more helpful. HUGE selection in a comfortable environment. Very nice and hospitable New England staff. I felt at home. Thank you so much! read more

Ward's Florist And Greenhouse - My rookies wreath---- beautiful flowers and ribbon and a branch wreath, all purchased from Ward's! Beautiful selection. - Florists Near Me - Beverly, Massachusetts

I came across Wards Florist because they have a satellite shop in Peabody near my house. After almost going with another florist for my quick wedding, my now mother-in law suggested me to try there but she thought they maybe a little high and out of our budget... I am SO GLAD I went there and went with them! The Peabody shop suggested I speak with Kim at the Beverly location and she was the friendliest, nicest and a honest professional. I told her I had a rather small budget for flowers but I had a bunch of ideas and I was also willing to bring supplies to her to keep my costs down. She took time to show me her opinions and ideas and she put my vision into action! Her quick arrangements were stunning! I was able to stay within my budget and my flowers were gorgeous! I got so many compliments and for that I would like to THANK WARDS and their entire team & family. THANK YOU for being part of my memorable & beautiful day. K8 read more

The staff is nice and pleasant, the shop is wonderful and stocked with a variety of beautiful flowers and plants. Since it's local, my daughter and I love to stop in once in a while, as well as on special occasions, just to pick up some flowers and it's always a great experience since my little one enjoys flowers and learning about all the different kinds. There's a huge variety of all kinds of flowers and my daughter is often overwhelmed with the selections, colors, etc and she really enjoys getting her individual choices wrapped up with some greens and baby's breath. I'm not sure about pricing as I have nowhere else to compare them to, but it seems fairly inexpensive and reasonable to me. read more