Everyone that we have interacted with within the library have been kind and helpful. I want to…read moreespecially name Aidan as being kind and engaging. Always so kind and asking questions of my young granddaughter and explaining what he's doing. So kind. The Library itself is always clean, with lots of open spaces, charitable programs, WONDERFUL programs to join for adults & children. I've taken a few myself and enjoyed each course

We've been lucky enough to have a great group of people at the East Springfield Library. From the…read morecurrent manager Reggie Wilson to the Supervisor: Mayra along with all the staff, they have created an environment that enables us to meet new people who have or share common interests, socialize, and make new friends. Far from just a library, they have made it a multi-cultural community and gathering place, where all are welcome. Thank you!

Staff ( Ana) is extremely helpful and has the most pleasant attitude !read more

I was assisted by Anthony DeMarco. He answered all my questions. He was very professional but also…read morevery human in putting me at ease as I was anxious about the undertaking. Thank you. Mary G.

The Ludlow department has always been very friendly and helpful. They have been there in…read moreemergencies and when my friend has gone through and some when I needed them in medical emergencies. They have been courteous and professional and not ego acting officers in the least. Yes, if you do something bad, then they have to do their job. But they do not hide behind the badge, they portray themselves as most normal professionals doing their job, get up, put on a uniform and go to work...Thank you for trying your best to protect us and keeping us safe!!!

I spent one night and one day here in Holyoke and interacted directly with the city via their…read moreparking meters. I know parking can't be free but it should at least be painless to pay for it. And it was here using the Parkmobile app. Some meters are more expensive than others and some meters have longer times than others. I ended up at one two-hour meter and later, a ten-hour meter. Easy enough. Holyoke is home to the International Volleyball Hall of Fame https://www.yelp.com/biz/international-volleyball-hall-of-fame-holyoke and is known as the Birthplace of Volleyball. [Review 18425 overall - 1143 in Massachusetts - 1947 of 2022.]

Cute library tucked away in the wooded 16 acres lot. It was quiet, comfortable, with a group of…read moreolder women whispering to each other as they knitted. They have a good selection of books for it being a smaller library. I especially appreciated how they had certain books standing out front and center so you could readily pick them up. Both of my book selections were like this, and they were really great reads. If there's a book you're looking for and they don't have it, ask and they'll order it for you. Cozy, comfortable, quiet, and inviting, everything you want in a library.

Wonderful, child friendly staff!! Always go above and beyond! Nice and quiet for reading!read more

I went there yesterday to get some double sided copies in a hurry. I was greeted by 2 beautiful,…read morekind and welcoming ladies who quickly helped me with the task and got me out of there in a jiffy. Many thanks to them and Springfield City Libraries.

The children's events could be better. Building is getting old and needs updating. There is plenty…read moreof books in the children's section though and a corner where children can play and sit on the couches.

The building is a little hard to find. We just moved here, so our neighbor drew out the directions…read moreand told us she just saw a herd of kids head into the library and told us it was a great opportunity to meet other kids our son's age. Gosh, I love this town. The building is a little off the road with a tiny little sign outside of it. Just look for the big white beautiful building. There is adequate parking. As you walk into the building, there is a video and book drop off on your left. As you walk in the first set of door, there's a box top drop on your right. Great way to donate those things! The lady at the front desk was extremely nice and helpful. We were able to sign up for his first library card. Since he's not old enough to sign, the card was made under my account. You just need proof of residency. There are so many things to do here. There is a program for everyday of the month where there are events based on the age of your child. The building has two floors with a stair and elevator access. There are numerous comfortable chairs, gerbils to watch, fish in tanks, lots of computers and super quiet areas to study. The decor and building are absolutely beautiful. The most beautiful library I have ever seen. Looking forward to being an active member in this community and bringing out son to the different events. Books are good for three weeks and videos are good for one week before they've one overdue. You will also get an email to remind you. Awesome for those who forget easily, like me! Lol. You can also donate your old books here. Swing by, you will love it.