The apartments have mold, the interior is horribly outdated with 3-4 different ac and heating…read more units that are huge and non-functioning. The real estate company is a monopoly so they really do not care about tenants because everyone is forced to rent with them if you go to Cornell. I would highly not recommend these apartments - I am hoping they'll get enough bad reviews to change their ways and be helpful and update these gross apartments

Hardly luxury. Property is aging badly due to poor management/maintenance. They show nearly total…read moredisdain for the renter. They just want your money. Rent at this property only if you must.

Summer of 2010 I moved into an apartment in Ithaca newly managed by James Orcutt Real Estate. I…read morewas living in New Mexico and needed trees and water, research on the internet showed me a building that just "popped" for me, so I emailed James. We set up an interview a few days later and I arranged to be in Ithaca for a look at the apartment he was kind enough to hold for me. I am still in this apartment! I consider myself an expert as I have lived in apartments all my adult life and my father owned some rentals when I was a child, Orcutt Real Estate provides the best treatment this renter has ever experienced. Plus, he always knows my name and takes time to speak and smile if he passes me in the parking lot. Rare indeed. J. D.

I needed to rent an apartment in Ithaca while living in California, relying entirely on the…read moremanager's information because I wouldn't be able to visit before moving. James was extremely helpful, and provided great photos of the place. I am super happy with my apartment for the price I'm paying, and with James' management. My only gripe is that he can be tough to get in contact with unless it's an urgent matter. But he's a busy man and he'll get back to you quickly when you need it.

I love this organization. I feel like they have made an incredible difference for renters in…read moreIthaca. And, for those who don't rent, the INHS properties have given downtown Ithaca a nice facelift :)

As a local Realtor, I have had many clients take advantage of the great services and support at…read moreINHS. This is a very challenging time to buy a house and though the financial parameters for the IHNS program can be limiting, they are changing the lives of some people who would otherwise not be able to purchase a home without their help. In addition, the education department at INHS provides a fantastic program open to ANYONE. The class offers a solid foundation of knowledge about purchasing a first home. I've had so many buyers come to me from the INHS Homebuyer program and they are better prepared, more confident, and less intimidated by the process. I recommend it to everyone. Within the parameters of what is allowed by their funders and donors, I believe INHS does the best they can with what they have and they are an important part of increasing housing equity in our community.

We had to do a long distance sale of our old family home. Luckily, we chose Hallie to be our…read morerealtor. Anytime we had a question or needed help resolving an issue, Hallie was ready with clear explanations of our options. We especially appreciated her background in construction as we figured out how to prepare an older home for sale. Although the house was listed "as is," Hallie made sure that a professional photographer captured the natural Finger Lakes beauty of the property, so buyers could see the potential of the land and outbuildings. I highly recommend Hallie as a realtor!

When working remotely became an option for us, we decided to move to Ithaca, NY to live closer to…read morefamily. We contacted Hallie based on positive reviews and we're so glad that she was the one to help us find and purchase our first home. Her knowledge and availability was essential as we were unable to fly back and forth to tour homes. She was flexible and creative in showing us properties that fit our budget and had the space and amenities we were looking for. She never pressured us and worked with us to submit offers that we felt comfortable with. We were unfamiliar with the home buying process in New York but she helped guide us through it. We would definitely recommend Hallie and work with her again in the future!

I moved in last weekend but things have been good so far. The property is well kept and remains…read morepretty quiet throughout. My neighbors are friendly and we're very welcoming. The property manager is nice and wants to ensure every resident feels welcome and comfortable!

Moved in two weeks ago and everything was perfect. Some small issues were fixed instantly. The…read morestaff team at Warrenwood Apartments makes you feel welcome and really cares.

I've had some ups and downs during my tenancy at Belleayre apartments. I am a big fan of its…read morelocation, which gives you the flexibility of walking to class (up the slope) or waiting at either of the two bus stops right at the intersection. My corner apartment on the top floor had a great view of the lake as well as the Cornell clock tower. The unit was remarkably spacious with ample closet space and high ceilings. The maintenance guy, Mark, was so on point all the time any time I needed him. On the flip side, my hardwood floors were extremely creaky and caused the tenants below me some grief at night. They got the property manager involved and requested that I either go to bed at an earlier time or spend more time in the living room. WTF? How about you replace your floors so they don't creak under pressure instead of telling me when to go to bed and where I can be in my own apartment? Overall, I would still highly recommend Belleayre Apartments to any faculty or grad student going to Cornell. In fact, I should add that the only thing in the way of a five-star rating is the manner in which the property manager addressed the creaky floors issue.

New ownership since March 2018; very respectful, responsible ownership that responds promptly to…read morequestions, requests and concerns courteously through both phone and email. Was happy to be a tenant in this building.

Broken dishwasher for over a month, unable to replace or fix- This is the management company. When…read morewe called after a month, told us to not call them back and hung up the phone rudely. Wifi is for the namesake only doesn't work. When we came in, it was super dusty and dirty. Basically, they are everything that you don't want in a management company. So stay away from them. Note to landlord: please find a better service management company for your housing needs. Thank you,

Please stay away from this company. Some of their business practices are not legal. They do not…read morecare about their tenants, they only care about being paid. They have displayed a total lack of concern for the health, safety, and well being of myself and a number of their other tenants on multiple occasions. The staff treat you not as a respected customer, but as an unwanted burden. They get away with their behavior because so many students in Ithaca do not know their rights as tenants. If you are already a tenant and you are reading this, please find a copy of the NY tenants rights guide NOW!

Mismanaged. Avoid this property management company, they are terrible, and have a bad reputation…read more The right hand does not know what the left hand is doing in this poorly run agency - they lack integrity and decency. Management companies work for the owner of the building, not the tenants, who treat tenants like second class citizens. Its the second rental I have lived in that they managed and in both cases their performance is poor and with numerous bad experiences. As a responsible, conscientious tenant, I will not tolerate being bullied, disrespected, and intimidated. Or routinely ignored with a lack of communication. Double check that they receive rent payments, insist upon a receipt, and regularly request a tenant ledger record from them to made sure that your rent payment are being recorded.

Certified Properties is the most unprofessional, scummy company I have ever witnessed. I got bit by…read morea rat in my bed while I was sleeping, and the Landlord did not reply to my emails or calls. I got bit by the rat because when we moved in the house was not even attempted to be cleaned. There was food from past tenants still in the kitchen. We lived with rats for 3 months til it was killed. We cleaned the house thoroughly before we left and the landlord took half our security deposit. When I fought with him for months, showing pictures and threatening legal action, he never contacted me when he said he would and it took me 6 months of fighting to get a refund. It is not worth living here.

Absolute worst renting experience ever! The initial property manager was arrested for stealing…read moremoney from tenants, and the new manager then told me I wouldn't have a parking spot after being guaranteed one in writing. It took two months just to get my parking pass. I was lied to about the apartment being vacant and less than 24 hours before move-in I was emailed (not even called) to advise that the previous tenant hadn't moved out! I had movers hired and everything. It was almost a week before repairs were complete. The "cleaning" staff left the apartment with black grime and mouse poop all over and I had to hire a separate cleaning team to make it habitable. There was one problem after another, including a maintenance tech breaking my stone bathmat and leaving it there in pieces, heaters not working, bathroom leaks, etc. The last straw was when they rented to a very mentally ill drug addict, and I had to arm myself to go downstairs or do laundry. I was unable to sleep as this person screamed at all hours of the night and smoked marijuana inside, also against the lease rules, and harassed myself and other tenants. They won't return my security deposit (I moved out early with 90 days notice due to uninhabitable conditions) and I have had to resort to legal action. None of my written concerns were EVER addressed or replied to. Do not rent from this company!

You'd better hope nothing bad happens to you while you're renting with them. During my two-year…read morestay at Ravenwood, I had problems with the thin walls and the leaking roof (from the toilet upstairs) multiple times. In addition, they took away over $700 of my $1000 security deposit by the end and nothing was wrong with the apartment. I would recommend you renting with someone else ethical :)

things that are needing improvement: I have been a resident…read morehere for 6 years. Office staff does not honor things that were previously said by other staff members. Additionally, The office staff and management frequently do not respond to emails or phone calls about issues, and/ or ignore parts of emails. The floors are really warped, old appliances, ( eventually after numerous requests and emails about a non usable oven, I got a new stove) outdated tile and old in poor shape carpet, even when I moved in. Maintenance issues such as broken roof slats have not been fixed for months even though they seem to be safety hazard in the wind, and lots of squirrels are able to access the roof through the holes. Also the water bills are about triple what it says they should be online. The stairwells are old and in poor condition. The laundry rooms in buildings are cheap but extremely moldy at least in the building I am in. All that being said, the positives are: Very spacious apartments , huge windows, nice big balconies. The Maintenance staff is very responsive other then the above issues. The maintenance staff is great about shoveling and salting the parking lots and walkways. There are lots of closets and an additional storage unit for each apartment. There have been several incidents with neighbors smoking or partying or fighting very loudly, however overall it has been quiet and peaceful living here. A few members of the management team have nice and accommodating.

Good Things : Nice floorplan, huge/new windows, clean carpet and nicely painted walls…read more Bad Things : Old Appliances, old tiles, old cabinets, not so clean - tons of spider webs outside the building complex and balcony, in sort its an old apartment complex, over priced for the age of the apartments. Summary : Considering that they are old apartments, you start seeing things that are wrong or hidden behind nicely painted walls, nice carpet and clean windows once you start living here. Kitchen and Bathroom floors are old and needs desperate updating. Drawers and cabinets in the kitchen have never been remodeled it seems, drawers are barely usable with the way they are. Appliances are really really old, the refrigerator has a really noisy compressor which keeps going on all the time. Be careful before signing the lease make sure your apartment has these things fixed/updated, because I am sure there are updated units within the complex. I am definitely moving out when my lease ends!