I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.

I have enjoyed this car wash and especially the $5 extra for unlimited washes for a month. Very…read morenice workers too.

I got the 20.00 special. It wasn't as good as the 8 dollar car wash. No wheel shine, even though…read moreit said it had it. No rain-x, that I could tell. I had to clean my tires, myself and there was, still, dirt on the car. The employees brushing the car broke of my deer finder chassy so, I'll have to replace, those. I told them about this and even though one of them gave me a look, I told him, he needed to understand what I was saying. I will be contacting the Corporate Office about this. Date: 11/12/19 - Tuesday, November

They do a phenomenal job, got me right in and five guys washing and cleaning it! And far more…read moreaffordable than most places to get it washed and detailed!

Absolute gem in the area. Hardworking group of people offering great services, at a very fair…read moreprice. If you're in the area and need a quick wash look no further. They've got a great thing going!

They have bug wash available for me to use before getting my car washed. The only thing I didn't…read morelike was there were small children running thru the parking lot.

Horrible car wash, loud vulgar music and unfriendly employee's. no towels, stinks of weed.read more

This is the Montgomery special. This place hours were from 0630-2000 (8pm) and it's 1945 (15…read moreminutes until they close) and all the lights are off and the workers were there and looked me in my eyes. The gump truly is the gump and nothing here will ever be anything because if the quality the workforce fails to provide. Maxwell should really evaluate The workers and hold them accountable

Right now, the local WalMart gas station has better prices than the base has, including the…read morestarcard discount. Plus, they don't offer diesel and their pumps are very frequently broken, ropes off, or closed after hours. Not really worth it.