I decided to leave my bank for many reasons. I took two weeks going to various banks, talking to…read moreaccount reps, and reading reviews. I chose Wells Fargo....mainly for reviews, but also because, when speaking to them, they seemed very customer oriented. I advised that hidden fees, not being able to access my account, online services, and lack of communication are my main concerns. They were very friendly and assured me that they would be able to work with me....especially since I was also planning to move over my Brokerage and start my business accounts and payroll with them. I set up the accounts and they said I should receive my checks and debit card in 7-10 business days. I got them yesterday but there was a daily POS limit listed of $2000.00. When I called the customer service number, they said that the managers have the authority to raise or lower that limit. I went to the bank and they said that they couldn't raise it until after one year. In the mean time, if I wanted to make purchases over 2k in one day, that I would have to physically go into the branch, get a one time authorization then I can make the sale. FUCK YOU! No one tells me when I can or can't access my funds! If you want access to your money, you're better off burying your money in a mason jar in your yard rather than to go to Wells Fargo. They might be OK for the average customer just paying bills and buying food, etc, but if you plan on using your account (or god forbid, go on an expensive vacation, find another bank. You will not have access to your money while away from a branch.

This branch is the absolute WORST!! It always takes FORRREEEEEVEEEERRRR in the drive up window…read more Now I'm here at 5:30 when he lobby is closed and it's still taking an incredibly long time. I panicked because I sent the capsule with my deposit, bank card, and ID before "calling teller" and i sat here for five minutes pushing the button with no answer she finally came but what took so long? Why does this branch not hold themselves to the same standard as other branches?!! I've been coming here for 8 years so it's not a one time issue I usually just drive the extra few miles for a different branch but sometimes I decide to spend my time here waiting instead of driving further, can't you just be better WF?!

I visited Desert Financial Sun City to open an account for my permanently disabled adult son. I…read morebrought his ID, Social Security card, birth certificate, guardianship paperwork, and Social Security representative payee documentation. Instead of assistance, I was publicly questioned, my son's disability was loudly discussed in front of others, and staff repeatedly insisted I lacked required paperwork while being unable to identify what that paperwork was. I left feeling embarrassed and treated like a suspected criminal. The same documents were accepted by Chase 20 minutes later. As a longtime customer with accounts and a vehicle loan, I have moved my deposits elsewhere and am refinancing. Desert Financial's handling of guardianship, disability-related matters, and basic customer service was unacceptable.

If I could have given them a 0, I would have done that. I found it hard to believe this credit…read moreunion could not have found employees that weren't so incompetent. When I tried to open my accounts, I was told i needed certain information I didn't have, so twice I had to go home, get the info & bring it back. Both times I returned with the info, I was told by a different employee I didn't need it. Then, I tried to add a second party (my financial power of attorney). I was sent home for additional informatio, which I brought in. After that, I was told my financial POA needed to temporarily remove her credit freeze, which she did. Having jumped though each hoo, we then returned to to their office finalize matters. We were then informed that she couldn't be added to my account. Too bad I wasted all that time and effort for nothing!! Please, please, please, do not use Desert Financial You will regret it!!!!!

Refused to cash my EE Bonds. I have done this for several years and have been a checking account…read morefor at least 30 years.

Had nothing but great experiences at this bank, for both business and personal use. Every one there…read morehas been kind, helpful, and thorough.

Knowledgeable customer service. Fast service, employees are friendly, nice and clean location.read more

Easily accessed from any direction. ATMs is easiest for me. Not too much for me standing out here…read more Service is decent, but those interest rates have me definitely shopping around.

Deposited money in this account open checking account for free, which was great all I have. All I…read morehave to do is keep minimum deposit.

It is a very easy location to find the services I request are always done by a happy customer…read moreservice rep, the banking, and the quality and the value of the service is amazing. I will be transferring my bank from Seattle to this credit union as I find their customer service exceeds much better than sound credit union. Yes, they also offer share thinking again it's a great bank, but it's the agent that really makes the business what it is. I'm very happy to come here. It's easy to find always easy to find parking and their hours Are great and they're online website and mobile app is very easy to navigate. Thank you guys for being amazing sincerely. Andi

Christine Southerland at the Del Webb branch was seriously rude to my senior citizen friend and I…read more That woman should NEVER be working with the public. Do not recommend this location.

great customer service..started an account with them months ago investing in cds..already had…read morecredit card with Bmo..early that day i tried to contact my credit union on grand &107 in sun city Az. and i gave up after spending over 1 hour on hold and getting transferd around..so i called across grand ave to Bmo were they answered the phone and imediatly helped me out with all the info i needed..bonus was Bmo pays about 1/4 percent more on cds than credit union on 107ave &Grand were i had checking account for 20 yrs. Thank you Bmo sun city branch on del webb blvd.for great service

Just walked out, tellers were sweet, male manager useless. We came in on an emergency our account…read morewith a large balance was hacked- as we stood there this fraud was happening over $20K wire transfer and this guy tells us he has an appt with another client in 15 minutes and can't take the time to help. I've been with Chase 20 years. He had 15 minutes before his 2pm and said he can't help He should be fired

If everything goes smoothly, this is a beautiful bank. If you have an issue, the "supervisor" will…read morespeak to the air on her desk one station down, never look you in the eye, and, basically refuse any decent customer service. If she'd have come one station over, looked me in the eye, and spoke to me like a customer, I would have been nicer and likely more understanding. This is twice. She's horrible. Squat, kinda whitish blond hair, supervisor.

Been with NFCU for several years, and I never really had a problem. Much better than USAA these…read moredays.

Melanie helped me with a Western Union sending today. I gave her all the information needed, when…read moremy wife went to pick up the cash she was told it was sent wrong, called the 800# and was told it looked fine and to have my wife go find another western union, told her not an option, what needed to be done was have my name as sender, she argued with me that Navy Federal was sender. My wife was totally inconvenienced - PHILIPPINES requires a name, Crystal from Navy Federal states that's not going to happen. ZERO stars for Navy Federal and shame on you!