We were very nervous about placing my 93 yr old father here due to the poor reviews; however they…read moredid accept patients with power wheel chairs (many facilities we contacted did not) and they had cable TV that included ESPN. The rehab facility he had been in did not have ESPN and several places we talked to did not get ESPN. So, we decided to give it a try. There have been bumps along the road, especially in the beginning as there is a learning curve for both the patient/family and the staff, but the important thing is that when there's a problem, the staff is very responsive and make every effort to get it resolved. The employees are friendly and helpful. The facility recently obtained walkie talkies and that has greatly improved communications. The Director of Nursing is new, and in a word, she is awesome. Very concerned about patient care and resolving any issues. The administrator is also excellent and very responsive. The maintenance man also deserves praise. He is innovative and quick to get things done. I'm not saying there aren't problems, but if you've had experience with a loved one in a nursing home, you know that things don't go well 100% of the time. The key is that the staff cares and resolves problems.

Skilled Nursing for those not completely demented or unable to move about was practically…read morenon-exixtent. The only "care" I can say I received was distribution of meds. Most of the aides were good hearted; Ms LaKora stands out as exceptional and deserves recognition. Re-hab gym, and. Physical Therapists offered only value . Checking out on Day 20 was a surprise, as social worker and her assistant had already assumed I would pay $219-$290 for twenty first day, not covered by Medicare. Discharge was chaotic and incomplete. Home Health equipment, including a hospital bed, bedside commode, traveling wheelchair and bath transfer bench NEVER ARRIVED. I bought my own wheelchair and bedside commode myself and chose to sleep on the couch, my only option as I remain non weight bearing and incapable of navigating freely in my home, two weeks after discharge.

This review is for relative newbies like me to the 55 & over crowd. In chatting with our delightful…read moremanager the other day, corporate has been modestly soliciting reviews & I'm all too happy to do so. The most salient aspect of Evergreen is something most people don't even think about; they are a local concern as opposed to national, so not owned by some outside interest. This means hands-down better management, less cost, and sincere attention to the 'Standard of Living' experience. Evergreen values its reputation & you see a conspicuous full case of well-earned awards right there at the front door to prove it. I try to be rather descriptive below, and do so to express how refreshing it was upon moving in to come to a property where the care & concern for the residents is so palpably genuine... To wit: Facility: The grounds are meticulously kept. You see that a lot around town yes, except here it's actually 24-7 two-up clean & tidy. The pool area is quaint and beautifully appointed; on a summer evening for example it's a perfect conversational get-away and no mosquitoes (!)... Typical amenities abound, except here they're always carefully maintained & by golly everything works. First-rate gym equipment, spotless game room w/ pool table, meeting/library rooms, a general group gathering/rec area that also has a clean, fully equipped kitchen. This location also has a secured easy-access parking garage with larger spaces; hence getting in & out of the car is a snap. There's no assigned spaces other than handicaps so you always have a convenient spot every time. Notably, the tow-truck gangs are not allowed to come hunting here so never a worry on that end either. Location: Tucked away in the southwest corner of Farmers Branch, traffic getting to local grocery, retail, and dining is non-existent. Everything necessary for your day to day is a couple miles away or less, and the facility even has a shuttle service for that too. Overall the surrounding area is uniquely safe & peaceful, and Farmers Branch Police are without question the best of all of the Dallas suburbs. There are also miles of walking & riding trails immediately adjacent. Community: Best neighbors ever! Ages run the gamut & are mostly women. Personal get-togethers are constant, open-invitation, and a variety of groups have formed over time for gaming, hang-outs & what-nots... Sponsored holiday events & varietal programs of interest are recurrently orchestrated by management and depending on the topic are geared toward appropriate members of the community accordingly. Residency: Subtle niceties avail themselves once you're getting settled in... You discover there was no skimping on convenience or privacy here. Little things like a plug always right where you need one, abundant pre-installed lighting, a roomy ambience with superior sound insulation to boot. In simple terms, the floor plans were well thought-out and in this price-range are likely unbeatable. On a Personal Note: I moved in here because I could, primarily to address the increasing needs of my mother who had been a resident here past 10 years. Though titled as a senior community, the fact is this place is a hidden gem. I've known many of the residents here for years, as well as the management over time. The service here is unmatched. The cost/value ratio also unbeatable. Most apartment communities are of course geared toward a different crowd; so getting away from certain annoyances of modern communal living, (take your pick) has been a real treat. If for yourself or a loved one you're looking into this category of residence, I fervently endorse the Evergreen brand, and if this specific location is convenient, start here... Note: The pictures available on the net are from initial construction. The landscaping is well developed now and far superior to what the pictures show...

I have made my home here for over 13 years. The manager is very efficient and she communicates…read morewell. We have a wonderful maintenance staff and problems or preventive maintenance is handled as soon as possible. They schedule events and we have a great group of residents who play games daily. It's an stress-free place to live. We all know our neighbors.

I believe they may be understaffed, however, it takes far too long for staff to help a patient when…read morecalled. The department's do not communicate with each other which causes things to not get done. The nurses are nice but overworked.

Our Mom has been at Ashford not quite 2 years. In that time she has blossomed. When she checked in…read moreshe had just come from rehab and was in tough shape. Ashford has cared for her not just physically but has offered emotional...social...and 24/7 attention, care and support. They truly have a heart for their residents! Our appreciation is beyond words.

Very Friendly Staff, They Always Had Activities Available For Everyone To Attend, Facility Was Very…read moreClean.

STAY AWAY!!! My father was put on hospice, fully disabled unable to fend for himself and the…read morehospice company sent him to this place. The first day he was transported to this facility someone from the staff stole his fanny pack with his wallet, cell phone, etc. When I get there the first day after work the night shift people blamed it on the day shift people. I go back to the day shift people and they play dumb that nobody knows anything. I filed a complaint with them but the fanny pack still doesn't turn up so I had to file a police report for theft. Once I filed the police report we had to get him out of there. Miraculously when my father was moved to another facility I get a call that they found the fanny pack. At that point I'm thinking everything is fine now. Well, the next day my Dad's bank account gets suspended for fraudulent charges. Someone literally took a joyride on the town. They had a fancy meal and an Uber ride before the card got shut down. I'm still looking for the perpetrator. Oh, and conveniently they don't have cameras there. Do your loved ones a favor and just STAY AWAY!!!!!

The staff are wonderful and there is always activities to keep one busy. I've met life long friends…read morethat I love to spend time with and happy hour is always a blast!