I seriously do not want to give them even one star... Our trash has been at the curb for two weeks--- their phone lines never answered--- at 5PM the answering machine picks up and says they are closed. GFL is also closed Sat & Sun!! read more

Waste Industries - Trash piles that keep stacking due to GFL not doing their job! - Recycling Center Near Me - Street, Maryland

Opened account for my geriatric mother years ago and have paid the bill early every cycle! Well, after the last few years of increasing fees, I cancelled their service in March and they picked up all cans before 04/01/20. ON 05/01/20, my mother received a collection bill dated 04/23/20 stating that she OWES $100.50!! So I called the phone number for GFL in Baltimore who stated that I was not authorized to handle her account! WTF! I HAVE TO NOW PLACE MY GERIATRIC MOTHER ON THE PHONE WITH THESE IDIOTS SO SHE CAN ADD ME AS AN AUTHORIZED ACCOUNT USER TO, AGAIN CANCEL THIS DAMN ACCOUNT! I will have to do this or send a power of attorney! FYI...WE HAVE BEEN USING BARTENFELDER REFUSE SERVICE WHICH PROVIDES A GREAT SERVICE FOR SENIORS LIKE MOM! read more

They charge you for a service they continuously fail to provide. They have canceled my regularly scheduled collection multiple times in the last two months, but somehow never seem to miss charging their quarterly fee. Go with anyone else read more

Overcharged, unmaintained trucks leave debris and glass without cleaning up and horrific customer service, Zero stars of that was an option. read more

This is rediculous! I have been on hold for over a half hour trying to find out if our recycle trash is being picked up today!!!! Last week we called and held on for 20 minutes Because the other street ps in our neighborhood were picked up. When the lady answered, she ASSURED us recycles were going to be picked up. We asked what was the latest they would come. She said recycles are picked up until 6:00. We'll, guess what , we are STILL WAITING, it's the second week of NO PICKUP!!!!! read more

It's like they work when they feel like it, and still demand to be paid. At least once a month, at least they just don't pick up garbage or/and recycling. You call and don't get through to anyone. They say the do robo calls, yet I have never once received one. We have animals here tearing into garbage that's just left out on the streets. It's absolutely crazy that these people expect to get paid read more

We have officially left Waste Industries. We now have Trash Tech, for half of the price. We had WI for years. It has gotten harder and harder to get our garbage picked up consistently. We have a large household, so we have a lot of trash. Three kids in diapers, 8 people home all day. Suddenly, they started picking up only 1/2 of the trash. They said we had more trash than other households. Which was true, but had always been that way. We agreed to pay more for two additional cans. $210 a quarter. They still only picked our trash up every other week , or only took two cans. We had garbage all over the neighborhood, from raccoons and stray cats. When we called they always had an excuse. Or said we were either 1) behind or 2) short staffed. Even if we were not behind. Sometimes a weird amount had to be paid. Not the usual amount. I WILL say that the women who answered were very nice, and infinitely patient!! We now pay Trash Tech $105 per quarter for four cans per week, plus a recycling can. And no garbage is blowing around in our neighborhood. read more

Tom Ward, I hope one day you and your staff are on the unemployment line because of your business practices and lies. I've called you 4 times and you cant even call back to address the problem of why my trash wasn't picked up again. For 3 months I've called every week to get my trash picked up. I was going to cancel my service last week and you promised me it would not be forgotten again. I don't know where the disconnect has been for the last three months but I've taken it personally. Do I need to tie cases of beer or cash to the trash cans for the incompetent drivers or is it your incompetent staff that makes the route that has no idea what is going on, and that makes you an incompetent supervisor? I'm not sure what it takes to get the trash picked up. If I did anything wrong to not get my trash picked up for a service I paid for, please let me know read more

Horrible service, they never picked up recycling on the scheduled day. They screwed up their own automatic billing system and then started faulting customers for missed payments. The first month they did it we couldn't reach anyone on the phone (you sit on hold for 40+min) and the online payment feature was broken so we sent in a check. The next month it happened they TOOK OUR CANS without contacting us just 1 day after payment was due.... so yeah, we're done with them. We signed up with Harford County Trash Services and aren't looking back. read more

I've been with them for fifteen years, and always paid my bill on time. After Covid, I have tried to switch to electronic billing for a lot of things. Due to this change, I mistakenly paid my bill online one day late; it immediately showed up on my credit report as a late payment. The very next trash collection day, the recycle was picked up a day late. The collectors dropped trash out of my neighbor's can, and left it on the street. They also left my other neighbor's can in the middle of his driveway. I'm just trying to return their negativity. read more

This company went down hill fast!! I had Corrons but when they closed, I was stuck with this company. They started out good at first but went downhill eventually They started not picking up my trash and when they did, they would leave garbage for me to pick up all over the street. Then I tried to cancel my account and they tell me I have to pay for 2 months I won't be there customer as they bill you in 3 month increments . Avoid this company!!! read more

Never seen a trash company make their own schedules, but these guys come whenever they want. Our scheduled pickup day is Friday. Sometimes they pick up both trash and recycle on that day. Sometimes they pick up just the trash, then the recycle on Saturday, sometimes they miss it all and do Saturday. Sometimes they come at 5am, sometimes they come at 7pm. Trash cans are all over the neighborhood for at least two days, because they can't seem to come on their scheduled day. The recycling ends up blown all over the place; and unfortunately, these are the ones my HOA uses so I can't do anything about it. I've sent them numerous emails with no response. read more

They continually are late or miss pick up altogether. You have to wait on hold when you call, and they still don't come to pick up trash. Mary Beth was rude on the phone and said she didn't care if we switched services. Anyone is better than them. read more

I have a new service with them. To say there pick was an understatement. When I let them know they didn't pick up my trash they told me the landfill is down the street from me and to dump it myself. They are right so I dumped there service. Terrible is an understatement. read more

I was just on hold for over an hour trying to reach them regarding our trash not being picked up AGAIN. There is no consistency with this company at all.... regular pick up days for trash & recycling are often missed the time they pick up IF they pick up is all over the place, sometimes before dawn other times later afternoon trying to reach someone to discuss ongoing issues is often impossible I can't understand why this is such an issue for a basic service. I don't feel as a customer I should have to chase you down for you to do the job I'm paying you for. This company is definitely more hassle than it's worth! I wish I could back out a percentage from my quarterly statement for the time I've spent following up for their failure to pick up. read more

I have used this company for years and never had the problems like I have had in the last coupe of years. One of many examples is the pick up of trash as well as recycles. when the company changes pick up date you never know if they in fact are going to be collected at all this has happened several times. If you call they give you another pick up date. I have been as well as the whole road been waiting for our recycles to be picked up since 3/20/2020 and here it is 3/25/2020. I would never recommend this company. They are untruthful and unreliable after being promised to pick up my and all the neighbors recycles for the past 5 days. J W Stuart read more

AVOID LIKE THE PLAGUE!!! The office secretary is very unfriendly and rude, regardless of the reason you are calling. They charge the highest rates in the county. When I got a better offer from a competitor, they gave me hard time when canceling, then tried to bill me for the trash containers they came and picked up. Within a month of starting with their competitor, I was notified that Waste Industries bought my contract and they would be my garbage collector. Oh Joy! They did honor the price on the contract, but even before the 3 months I previously paid for were up, I received a collections notice saying i was past due. I never received an initial bill from them in the first place. Do your homework and research to try and find an alternative before choosing Waste Industries to handle your garbage pickup. They are no better than the refuse they haul away. read more

If I could give zero stars I would!! Had to call months ago due to billing issue and the rep that I spoke to gave me an incorrect amount to pay. So fast forward they stopped taking trash. Called again and was told it was because of a past due. Well that would be great but they signed me up for e-bills that I don't get so I had no idea AND I paid with a rep to pay in full. Horrible customer service to fix the issue, no guarantee the rep I spoke to today knows how to add or what she's talking about. Service in general sometimes get picked up, they leave cans in the road, trash spilled all over, rude office workers. TERRIBLE COMPANY!!!! read more

If I could give zero stars, I would. Extremely inconsistent and unreliable. If you call for customer service, don't hold your breath for a return phone call. The fees keep rising, but the service stays at the bottom. read more

No communication with customers when they do not pick up on scheduled date. They pick up on scheduled time twice a month. Always blaming COVID for all faults. It touch when a customer thinks they get better postal service over trash services. read more

My trash can has become a permanent decoration in the front lawn. We are supposed to have 2 pickups a week. Often there is only one pickup and that can come at almost anytime except Sunday. The service really went south after GFL bought the business from Waste Industries. I've seen many neighbors have changed service and I'm surely going to do the same at the end of the billing cycle. This is the worst service company ever, not limited to sanitation but anyone I have ever dealt. read more

Absolute WORST trash pickup company. They never show up on their scheduled day and you get a message days later saying they aren't coming. If you are shopping for a trash company, find another one. read more

If I could give less than 1 star I would. I have NEVER worked with a worse company in my life! Customer service is horrible. IF they ever answer or call back they are rude and they lie. Never pick up when they should, always with excuses. DO NOT do business with this company!!! read more

I have read the reviews and I couldn't agree more. I would give them a ZERO! They never return calls, fail to show up when suppose to and have rude people who answer their phones. I have spoken to the Operations Manager and a Supervisor this week and still no resolution! I had Corrons Trash for many years. It was nice to have a family owned, friendly business to work with. This new company can't handle the job! Do not use them!!! read more

This business has been acquired by "Green for Life" and they are no longer honoring existing pickup contracts. The office will not pick up the phone or respond to emails or voicemails. read more

They have become increasingly erratic and non responsive. It is as if they want to get out of the residential refuse business. Switching as soon as I can figure out how to do it without them ripping me off more. read more

GFL has taken over from Waste Industries. Since that time, service has been horrible. Our neighbors will receive a telephone call that service is being delayed. I don't know why we don't receive an email or telephone call, but there you go. Or, as has happened the last two weeks, no service is provided at all. Tomorrow is our regular trash day and our can is overflowing since they didn't come the previous Friday. I did check their website which states, because of the snow they will be one day delayed. I don't trust them at all so my can is out tonight, just in case. One more missed day and I'm off to their competitor. Mike M., Forest Hill Area. read more

The absolute worst run company I have ever dealt with. After 11 years of having to call every other week for missed pickups, this one takes the cake. Left a voicemail mid-April telling them to cancel my service end of the month, as I had paid until then. And we were moving out of state on May 1st. They missed the 4/22 pickup. Said someone would be back out. Called 3 times that week. Trash was still sitting there a week later. Missed 4/29 pickup also. Called CS again. Told them to cancel my service. Said they were sorry. And would issue a credit for the 2 missed pickups. I wasn't holding my breath. Finally picked up on May 1st. We moved the next day. On June 1st, I received a call from collections stating that they wanted my payment for May thru July! What a bunch of idiots! read more

I signed up for Yelp just to write this review. As far as getting the trash sometimes they come a day late no big deal. My issue NO customer service. Emailed to say my trash can was stolen they responded 3 days later and said no problem one is being delivered today. One was not delivered. Then I emailed again no response husband emailed no response left 3 voice mails no response. Waited 2 weeks then went in PERSON. Office was closed (it said open online) no number to call. Saw a worker said excuse me worker ignored me (not his job obviously but still). Called the number again and clicked option to sign up for a new service FINALLY got someone. read more

Horrible service. My trash pick up has now been skipped 2 out of the last 3 weeks. What a joke. I even called and the trash is still outside. Now I see why all my neighbors left this company and went to bartenfelder. read more

Do not use the service. Their website stated that if the 4th of July landed on your regular trash pick-up day they'd be there to pick it up the next day which is a lie. They had garbage run on the 4th of July and when I asked the individual to come get my trash who was only two doors down he Shrugged his shoulders and more or less told me to blow off. read more

If I could give less I would. These guys S---K. They LIE. Did I say they LIE. The miss trash pickup all the time. Service is non-existent. They skip pick-ups like crazy. Then they ignore you or LIE! read more

Always get great service as long as you follow the rules. Have you trash out on time and don't set out unacceptable items. They are friendly and have not missed my trash in over three years. read more

This has been the worst service in the last 6 weeks. After being a customer at two different locations in Cecil County for over ten years they just stopped picking up my trash. Bill is paid but they bought out a couple other local companies and can't get it together. Now they keep putting off when they are coming to get their cans as I have cancelled my service. Can't get out of their own way. Very disappointing! read more

This company can not even see a trash can 3/4 full with household trash in it. I contacted them the day of the scheduled pick up only to be lied to and, say she would have them come back around and get it (not ) no show. I called the following day only to be assured that they were coming and I was on the list another liar. It is Saturday the third day and it's still sitting out there. I explained to them when I called that the association does not allow us to leave the trashcans sitting out after garbage pick up or we will be fined and they still have not come. This company is a joke. I do not know why our association ever switched to them. read more

After 12 years with Waste Industries we have canceled our service. Four weeks out of five they have either not come at all, or not come until days later after multiple calls. They have been a total disaster since July 1. When I called to cancel the service they did not even ask why or offer an apology for the terrible way we have been treated. I think when they purchased Corron's Trash they bit off more than they could chew and now trash is sitting on curbs all over the area. What a disappointing end to what had been, for more than a decade, a relationship with a (formerly) good local company. read more

Horrible, horrible company. When I bought my house I chose Harford Trash Services as my provider and they were absolutely wonderful! Ever since they were bought out by this company, I have had nothing but terrible service. My trash cans are always knocked over and in the road when I get home, the recycling bin is never emptied out completely, and sometimes they will even be a complete no show. Do not waste your money on this company. You will find better service and prices elsewhere. read more

We have had this company for weekly trash pick up for the past 5 years. We had an occasional time when they forgot us but we understand nothing is perfect. But in the past year they have gone down hill fast. They missed us or came late on a number of occasions the past 16 months. But then the past 2 months they missed the weekly, until I called, 3 times. The worst thing was that just a couple weeks ago they missed our Tuesday pick up, called them Thursday and they promised to pick it up that day later. Then called Friday to complain and was told supervisor himself was going to get it that day. Monday they came out finally. When I talked to the supervisor, Sharon, she promised to make things right and make sure her field guys and supervisor would not let this happen again. Guess what happened the following week? Yep, the guys did not pick up. When I called Sharon Tuesday afternoon and asked she said guys were running late because of weather in the morning but I would be serviced before days end. Woke up this morning, trash still there, called her and cancelled the contract. Though I would compliment Sharon and office staff for doing their best, I fault their supervisors and field guys for lies they tell her and promises they have no intention of keeping. I wont pay for a service I have to babysit to do their job. And I wont keep a contract with a company that doesn't know how to fire personnel that makes the company look like amateurs. I went with Bartenfielder. Here's to better service and professionalism. Sorry you office ladies at Waste Industries have to go through this Sharon read more

I notice a number of negative reviews on this page. All I can say is that their service to our Church has always been timely and that the individuals I have spoken with when requesting a pick-up have always been friendly and professional. If they say it will be picked up tomorrow it has always been done and we have been a satisfied customer for nearly 30 years. No complaints here. - Howie Gardner; Bel Air Assembly of God. read more