WM's phone system is terrible. I'm helping my 92 year old father getting some additional services and getting through to a live person is time cumbersome and very time consuming. one of the more useless automated systems out there. why does it have to take a half hour to make a simple request? read more

Very incompetent, unreliable, poor billing practices and extremely picky about how waste is picked up. Constantly raises rates and I fell like our city and our residents are at the mercy of Waste Managements monopoly. I wish a competitor would come and take over at least we couldn't be treated any worse. read more

Let me write about the terrible experience I have had and continue to have regarding cancelling my service with Waste Management. I was a renter in a rental property in Woodland, CA from August 12, 2013 to January 10, 2014. When I first moved in, I contacted WM to get garbage and recycling pick-up. When I moved out in January I called to cancel service as I was no longer going to be a renter there. I do not know what the exact date of when that call was, but I believe it was a day or two prior to January 10th, 2013 because I called to cancel while I was still living there and I left on the 10th. At that time, the woman I spoke to said that my account was successfully cancelled and WM would pick up the garbage one last time (the following week). I continued to receive bills from WM even though I was then residing elsewhere. I called WM back on May 7, 2014 as I was still receiving bills for the Woodland address. The person at WM I spoke to said that she would cancel my account and back-date the bill to January and that I would receive a refund check of some amount I had overpaid for services I did not use as I left before the end of the billing cycle back in January. I continued to receive bills from WM with more urgent writing. I called WM again on September 8th, 2014 and spoke to a woman named "Jane". She told me over the phone that she was unable to cancel my account because the town of Woodland required someone be responsible for the WM bill. I asked why that would be me and she said because I was the owner of the property. Surprised to hear this, I informed her I was not the owner nor had I ever owned that property. She said she would look into it. I called WM again on September 16th, 2014 and spoke to another customer service rep (I use that term loosely) and I told her what I told Jane: "I am not the owner of the property. I never was the owner. I am not sure why your company, Waste Management, believes I am the owner. I do not live there. I moved out in early January. Please stop sending me bills." She asked me if I am not the owner of the property, who is. I told her the owner's name and the service rep said "that is correct. I am going to go ahead and take your name off of this and put her name back on this bill. I am going to cancel service in your name dating back to January 14th, 2014 so you should be getting a refund in the mail." Today (October 15, 2014) I just received a piece of mail from Waste Management. Can you guess what it is? Yep, it is yet another bill. This one is even more aggressive than any of the last ones as it states "Since our previous attempts to collect this balance have proven unsuccessful, we have been forced to cancel your account, and may proceed to place your account with a collection agency or attorney." How many service representatives at WM do I have to talk to before I reach one that doesn't lie to me about cancelling my account? I have been unable to resolve this over the last nine months. The only ideas I have now are filing complaints. Instead of spending time on hold waiting to talk to one of your customer service reps again, I will be spending that time writing negative reviews of Waste Management as a company so that other people, when given a choice between WM and another waste collection agency, will think twice about doing business with you. I have already submitted one complaint on the Federal Trade Commission's website. I am now writing on Yelp. read more

Absolutely deplorable... and unavoidable! I just moved into a new house and called to switch to a smaller can. I was told by the operator to go ahead and put my garbage out for pickup in the larger can which I already had from a previous tenant, and they would dump it and switch out the can. Instead what happened was the guy who changes out the cans came, took all the trash from the large can, left it in and around the new, smaller can, and then the driver would not pick up the trash because he was worried about it spilling onto the street/sidewalk. Their answer when I called? I GET TO LEAVE THE GARBAGE IN BAGS ON THE SIDEWALK until another driver comes to pick it up on Monday, which I ALSO pay for. Yeah you read that right. I get to pay for an additional pickup of trash from my sidewalk that they wouldn't pick up during my regular collection day because it might spill on the sidewalk. The young woman on the phone showed exactly ZERO interest in making this right from a customer service standpoint, and why should she? I. Am. Furious. And the best part? I have NO recourse, because garbage pickup is mandated by law. read more

They have been overcharging us for 5 years, and after many, many attempts to straighten it out I give up. They continue billing us for a building we don't even own. Despite being notified that they were billing us for containers different than what we had, they continue. Despite being notified that we don't live there anymore, they continue billing us. This is basically fraud, and I suppose I'll need a lawyer to get these idiots to straighten up. Avoid dealing with waste management if at all possible; corrupt, incompetent, and rude. read more

My trash pick up day is Tuesday. This past Tuesday June 9th my regular trash bin did not get picked up. I called on Wednesday morning and spoke with a gentleman who told me he would have it picked up and would call me to let me know if it would be that same day. I never got a call and my trash didn't get picked up. I called again Thursday morning (June 11) and this time after checking the notes Lindsay told me that my request had been declined because the driver had been in the vicinity. I have to mention that Lindsay was very professional and very nice, I know she was quoting company policy. I told her I know the driver was in the vicinity because all of my neighbors trash was picked up but mine wasn't. Bottom line I was told that they would not come pick it up that I would have to pay for that. Even though they failed to pick it up when the driver came through my neighborhood. I am so very annoyed, my trash was out very early Tuesday morning(5:30am) and yet I am supposed to pay for a pick up if I want them to come back. URGHGHGHGH read more

Poor customer service by phone -- they never answer. I have been trying to reach them by phone and was hold hold for more than 30 minutes listening to their music. read more

Not impressed. Called on February 10 th to get a bigger barrel. They stated they had 48 business hours to get it to us. It should have been here on Friday, February 17. No new barrel. I call and they tell me dispatch has decided to deliver on February 20 th. Our garbage is full so I tell them I will simply use the recycle barrel. Nope can't do that cuz It contaminates the recycle. Just put you garbage to the side of the barrel in the street. The neighbors will live that. NOT! I've called three times. This is the worst garbage comment any I've ever dealt with. Recology of Solano County where are you...you were great. Waste management is awful read more

The garbage man tends to skip me a lot. He just drives by and laughs! AND LAUGHS! As of now, the garbage man has not picked up the garbage for a whole month! Every day I call and I am told to wait several days for someone to come by and I wait. Then I call that day they claim they will pick it up, and call at 4:45p saying they didn't pick it up and they say I must wait till 6pm which their phone lines are closed at 5pm. And so 6pm comes and the garbage is not picked up. So I contact them by email on their website and this company never answers email from their email form after months. They need to fire my local driver. I've talked to people on the phone at the company and they tell me their drivers are extremely lazy. In one neighborhood, wind blew over all the garbage cans and instead of the driver ACTUALLY GETTING THEIR LAZY SELVES OUT OF THEIR TRUCK to tilt a can upward, they just drove away. This was a whole street they did this to. They just drove away without picking it up. My garbage cans are completely upright whenever the garbage man comes but he still skips me 50% of the time. I go out to my garbage and see it's still there and full. The company bills me for pickup each week and won't reduce my bill even though the driver never does his job. Most of my neighbors burn their garbage because of how terrible Waste Management is! The drivers literally just don't do their job. I don't burn my garbage because that just turns all the garbage into smoke and it stinks up everything for miles. So this company punishes me for being a responsible person. My neighbors only burn their garbage late at night when nobody can see who is doing it and they burn their garbage quite every few days and Sunday night, the night I put out my garbage, is the night that my neighbors burn their garbage instead of putting it out. Some days I will be off work on garbage day and I sit by the window all day from early morning and wait and the garbage truck never comes at all. It is loud so I'd hear it too. The driver just skips his entire route for fun and because this company is a government-forced monopoly there's no other ones. This company is basically a monopoly nationwide too and it's the worst!! read more

This is the second time in 2 weeks where someone hasn't picked up the recycling on our street. Every can on the block is full and sitting here waiting. Last time we called every single day and every single time you promised you were coming today and you never came. You even said that you were going to use it as a training experience and yet still no pick up. And how convenient that you don't always answer the phone and your automated phone system doesn't work either. It "doesn't understand" when I type in my zip code it had just asked me to type in. Seriously get it together and pick up the cans!! read more

These guys have been super helpful on the monthly yard waste curbside pickup. I had just moved to Woodland and was confused about the process. One of their drivers took a minute out of his busy collection schedule to explain it to me so that I could still get my yard waste collected that day. That's customer service! read more