I've dealt with funeral directors with a more cheerful disposition than these folks. The negativity is astounding, considering it's a watch repair place, that even a junk yard owner would have found rude. I was referred to this business by Jared's. I asked about a watch band replacement on my Tissot. They looked at me like I was quite insane for asking such a absurd question. Of course they do not carry, nor will they order a watch band for that watch brand. Contact the mft.! Like she took a certain satisfaction informing me of this. I then asked if they carried Seiko watches, specifically the Speedtimer model. Ha, now she is certain I am insane. WE DON"T CARRY THAT MODEL! And I suppose the guy behind the counter is the owner. He has he arms crossed the whole time with a smirk on his face. I said thank you for your time and got nothing back in reply. So back to the internet for me on watch purchases. read more

I collect watches have literally used Watch Repair for a couple of decades. I had always been happy with their service, repair work and selection of watches. But lately things are not as they used to be. Their selection of watches has declined and when I inquired about ordering a particular watch from the brands they carry (which I have done before) the answer was just "We can't do that." Battery replacement and band adjustment are still quick but I now have some concern about any major cleaning or repairs. I am not sure what has happened. read more

Great service. Clean and welcoming atmosphere. Needed links removed from a watch band. Took minutes and a fair price. Was greeted promptly and thanked for coming in. Would return for service. read more

great service there is great i went and got my watch fixed the staff is a man he fixed and changed the battery quickly and efficiently very good price very reasonable i will be back read more

Incredibly fast and professional service. For a Tag battery change it took less than 5 minutes! Would have taken a couple days at a typical jewelry store. They also machine polished my watch face in about 5 minutes. All for very reasonable prices. Then I needed the entire crystal face of a Bell & Ross watch replaced. Of course the part needed to be ordered from the manufacturer and I expected to leave the watch with them, but the part and labor will be just $75 including the tax!! This is the top place for watch repair and refurbishing I've come across in both the Baton Rouge AND New Orleans area. New Orleans doesn't really have a repair place like this that specializes in watches and I would say it's almost worth the drive from New Orleans if you have a few expensive watches. You'll save on time and price! read more

I have brought a number of watches there for different types of repairs and they took care of them at a very reasonable price. The work included going into the movement to replace some parts due to a stem issue and others dealing with crystal installations and band adjustments. I highly recommend them! read more

Great service and great price to replace batteries. I had batteries replace on 11 watches. I liked that they put the date on the batteries.

Polite and Speedy service. Had just what I needed without unnecessary fees like some places have.

I have been using this business for years for all my watches. Today, I went there to have a link removed from a new watch band I got as a gift. Was quick and easy. They are extremely pleasant and are very professional. Highly recommend them for anything to do with your watches. read more

Let me preface this review by saying that I have referred hundreds of people to this shop over the years, as I once worked at both Jared and Lee Michael's. Terrible customer service. Made me feel like they were far too busy to deal with me, even though I was the only person in the shop. I took in a vintage LED watch for repair and the man behind the counter rudely told me that it wasn't possible (it is, and is currently being done) and shooed me off without so much as "have a nice day". I've called all my former colleagues and suffice to say, they won't be referring them any longer. You'll notice that all of the positive reviews are from years ago, this place has gone down hill. Go somewhere where your service is appreciated. read more

This has always been my go to shop for watch repair and battery changes. I don't know what happened. Jeweler refused to change battery in my watch due to chip on the crystal. They previously changed the battery with same chip on it. Wouldn't change the crystal, said it had to be done by manufacturer. Went to jeweler on Coursey. He changed the battery and the crystal in 1 day. Looks and works great! read more

They're great! Some back story- I received a very special watch for Christmas, but some links needed to be taken out. Another jeweler in town did this, but did not do it properly. A week later, it fell apart. They charged me $15.00. Thankfully, the fine people at Watch Repair were able to fix this and did so free of charge! They also did it In half the time. They even have Walter, the Watch Cat. Semper Fi, Watch Repair! read more

I am so glad I found this watch repair business. I was paying triple at the jewelry store in the mall to service my watches and had to leave it for 5-10 days. Not the case here, they replace batteries while you wait. They have always been very pleasant and professional. read more

This is truly the only good place in Baton Rouge to have your fine watch repaired. I trust them explicitly with my various makes and types of watches. I have been doing business with them for many years. Kenny and his professional staff always manages to exceed my expectations. read more

If I could give more stars, I would. Wanted to get my dad's watch repaired to wear myself. Googled watch repair and Lee Michael's came up. Since they are close to my work, I went there. The guy at the door told me right away they couldn't fix it since they didn't have the pin needed to repair. Not sure if he was the watch guy or not. He recommended I get in touch with Seiko. Went to Watch Repair after work. Got there at 4:50, and within 10 minutes the lady there had fixed it (replaced the pin, new battery and removed links to fit me)! She made my day. Next week will make a year that my dad passed away. So happy to able to wear his watch every day. Thank you so much!! read more

The gold watch band on my faithful Bulova watch gave up the ghost last weekend, snapping right in the middle of the band, so I went to the Mall of Louisiana and, much to my chagrin, Sears, Penny's, Zales, Maceys, and Dillard's had all stopped selling watch bands! There are now so many different styles that it was evidently no longer profitable to carry watch bands. Today, after searching on the internet for a local store that sold watch bands, I went to Watch Repair on Florida Blvd to buy one. They had a huge supply in stock. SWEET! Even sweeter, the watch repairman looked at the band and said he could repair it instead of selling me a new one! NO CHARGE! I walked out in 5 minutes with a perfect watch band and they made a customer for life. Where do you find that kind of service anymore? read more

By far the best Shop in town. As soon as I walked in, the building seemed so clean, and amazingly smelled nice (There being candles and all). I've been to a lot of places, and none have met my expectations the way this settlement has. I didn't even have to explain or anything when I handed my watch over to the Employee, he immediately went straight to fixing it for me as soon as he mentioned the price, and I mentioned that I needed an adjustment to the watch for fitting, and that was also taken care of. I'll only ever come to this shop for my watch needs! read more

I wanted so badly to like this place. My husband found this place while looking for a place to get my grandmother's antique watch repaired. We went in later to have a battery replaced and to get an old watch fixed. The repairman told us it would be about two weeks on repairs because of the detail work. The receipt for the work had a month written on it, and I was confused because we had two separate messages on the time frame. This should have been my foreshadowing moment. It was not. A month went by, and we heard nothing from the repair place. The original phone number on the repair ticket was out of use, and so I called to see if it had been fixed and we missed the call. It had not; the voice on the other end said it would be about two weeks, and so I left the new number for calling. Two weeks passed. No phone call. My husband called, and was assured that the watch was in the repairman's hand, and it (the watch, not the hand) would be finished at the end of the week. Friday passed. No phone call. This happened a couple times--we would call in, they would say it would be about two weeks, and we would hear nothing. Finally, three months after we dropped the watch off, we called one final time. My husband asked why it was taking so long--a reasonable question, given the quoted time--and the woman who answered asked if we thought the time frame was based on the time quoted on the receipt. Of course the assumption was based on the quote given to us by the repairman. She said that it was taking longer because it was an old watch and others were in line ahead. My husband expressed his concern and semi-frustration at the time it was taking, and three days later, we got a call that the watch was ready for pickup. I had to wait a couple days to pick up the watch because I couldn't get over there after work. I went in to the store, got the watch, and told the lady that my husband had called and I wasn't sure if he got a satisfactory response about the amount of time it took. I asked why it had taken so long, even after we called about it. As this point in the saga, I was expecting a response that said, "I am sorry it took so long, we had to do repairs/order parts/etc." She told me, instead, that old watches took longer to repair and they had about 2000 watches in the store that also needed attention. She said that if we sent it off to get repaired at the maker's factory, it would have taken months to be finished. I bit my tongue, and did not say what I was thinking, which was that it probably would have taken about the same amount of time as this place took. Instead, I said that I would have appreciated some up-frontness about the length of time instead of just hearing two weeks over and over. Her rejoinder? She said that we probably wouldn't like it if it was repaired quickly and then we had to bring it back again, and asked us what we would do if we had to keep on returning it to get fixed. After all the excuses, I was through. I told her that if that happened, we probably would go somewhere else to get it fixed. As I was paying for the watch repair, she told me she would make a note that they would never do repairs on the watch again and we could have it fixed at the manufacturer. There was nothing else I could say at this point, and even though I was in utter and total disbelief at the gall of this woman who calmly promised us no more business (for this one watch), I signed the receipt and left. I appreciate quality work. I understand that repairs can take a while. However, I cannot patronize a business that lies, disrespects customers, and promises never to do work on something a customer brings in, all for a question (asked twice) about why it took so long for repairs. If you need a battery fixed, sure--you can watch them do that in front of you. If you are willing to wait months on a watch and be pushed off about the length of time, this is the place for you. I, however, will be saving my business for elsewhere. read more

I've bought a couple of watches from this business over the years and had batteries replaced in all of them, here, periodically. Service and merchandise has always been top notch. A month ago I bought a watch from Watch Repair that's the coolest watch I've ever owned and was 15% off at that time. Blank faced with no numbers or markings on it's dial. Love it. A local business where they actually care about their neighbors. read more

Fast and excellent customer service, got my eyes on citizen satellite wave while I was there

Service was ok RUDE people charge you a fee for using credit card n don't take checks. Use to be nice caring people NO MORE! Will never go back. read more

My mechanical watch wouldn't wind properly so I brought it here. When I went to pick it up the guy gave it back to me and said they couldn't fix it. No explanation. They should change their sign, it says "watch repair." read more

They replaced the gasket on a watch I didn't even buy there, and wouldn't charge me. Took 3 minutes. I will definitely be back anytime my watch needs fixing. read more

I was told at a local jewelry store that my dad's watch needed cleaning. They don't clean but send it to a local business who does. They send it off, get it evaluated for cost, etc. I figured it would be cheaper to just go somewhere and chose Watch Repair. I walked in, showed the awarded watch and was blown away when the jeweler looked at it, said no parts could be found for the old watch and, anyway, it just needed to be worn to keep it running. No charge! I was so impressed that I've written the first review of my life! Nancy Adams Wilson read more

I dropped my lovely dress watch and broke the crystal. This shop, which I'd never previously patronized, was recommended by several friends. The difference between the cost of replacing the crystal and buying a new similar watch was approximately $70. When I dropped the watch off they told me it would take around 2 weeks. Then 5 days later I landed an important business appointment to which I wanted to wear a nice watch. I called at 7 am on a Saturday and someone was actually there, 2 hours before opening time. He said he was trying to catch up on work. I explained my situation and offered to take the watch back if they couldn't get to it. I had my eye on one at a "big box" retailer and was willing to spend the extra money. Instead, he put a rush on the repair and had it ready for me by 10 am at no additional charge! With the new crystal, the watch looks new! He also cleaned it and warned me it had begun to get minor rust and to be sure to keep it completely dry. I'm thrilled with the quality of the work and of the exceptional customer service I received! read more