Worst.Doctor.EVER!! Brought my daughter here after she spent a week in bed unable to bend to put on her own socks or shoes due to extreme lumbar sacral pain. I (her mom) left home to stay with her for several weeks because she literally was unable to bend and had difficulty walking and could not sit and bend her legs at a 90 degree angle to her body. I upended my own life to care for her because her condition is valid. Upon learning that she had a well documented long standing chronic health condition involving her bones and joints (literally over a decade and had been seen by children's hospital, etc), Dr.M had the nerve to tell her that "back pain was just the nature of life" & MRI was essentially useless because "the treatments were the same regardless of what the results were even if her disk WAS herniated" & her "insurance wouldn't pay for it unless she had two months of physical therapy first" (so he must have known just by looking at us that we didn't have money to pay for it ourselves? Note to self - wear family jewels to future Doctors appointments to appear financially worthy of MRI's..). And that physical therapy is her ONLY OPTION even if an MRI DID show any problems- thus making an MRI unnecessary. After her explaining how the pain went from her back down to her knees at LEAST 3 times, he sent her to physical therapy with a diagnoses of "non-radiating back pain" (literally the DEFINITION of radiating!). Later the physical therapist said she was confused why the doctor would "give her an ultimatum like that?" (aka require two months of therapy in order to give her an mri - which she didn't even ask for btw - she just wanted a referral to a back specialist!) Also worth mentioning it takes three months to get an appointment with physical therapy so she wouldn't be allowed an MRI for FIVE MONTHS on Dr.M timeline!!) The entire reason for her appointment was to obtain a referral to see an osteopath & Dr.M denied her a referral in spite of her having a well documented condition she has had for over 15 years at his own clinic!! My daughter left wanting to cry and feeling unheard and hopeless regarding having a future filled with this much pain. I witnessed her extreme pain being minimized & her health being risked by a doctor she sought help from. Seriously - how difficult is it to give a referral?? Fun fact - Herniated disks can cause PERMANENT NERVE DAMAGE within a week and often cause radiating pain down legs!! He refused her imaging & also access to a specialist. Then LIED to the physical therapist by classifying her pain as "non-radiating" after her telling him several times the pain went down her legs! Thoroughly UNACCEPTABLE!! If you have an actual health issue DONT RISK YOUR WELL BEING by coming to this clinic. This has been our family clinic for 22 years and we have had several Drs retire and been assigned replacements & I am VERY disappointed they have lowered their standards to hire a dinky dink excuse for a Dr like this guy who clearly didn't even know anatomy well enough to discuss my daughters back problem & literally barely touched her back for less than one minute through three layers of clothing. She even had to ask him to touch her again to show him where it hurt because he literally never bothered to ask her the location of her pain! He didn't even move her legs which is standard procedure for diagnosing lumbar sacral pain! And then he proceeded to minimize her pain when she had been bedridden at a 9 out of 10 on the pain scale (which he didn't even bother to ask her to rate either!) A Horrible Horrible experience & possibly even physically harmful due to his neglect & deliberate failure to diagnose her back pain as "radiating" (wondering now if a radiating diagnoses would have justified an MRI and/or referral to a specialist..) Bottom line - if you value your health DONT RISK coming here! You have value as a human being & deserve compassionate, knowledgeable, through care. & If a doctor ever refuses to give a referral it's ALWAYS a Red Flag that it's time to find a different Dr! read more

Dr. Molly Hong delivered my, now 4-year old, daughter in 2008 and I am just now realizing that OPC has no Yelp reviews! That just cannot be! I have 2 children, and I wouldve given anything for Molly to also have been the one to deliver my oldest. Molly was my OBGYN prior to having my last baby, and she was awesome at that as well. She has great bedside manner and is probably one of the easiest doctors to talk to. After my baby was born I also found it really easy to discuss my post-partum problems and not have to worry about her judging me. I had a pre-scheduled c-section and Molly did a great job, along with her partner Dr. Rachel Bickling, at making my incision small and less noticeable (they even fixed my prior c-section scar that was a little uneven). On another note, I do remember that Dr. Bickling was a lot more detailed than Dr. Hong. For instance, I received a call from Molly stating that I passed my glucose test. That was great news, woo hoo! But then I went in for a routine pregnancy visit and Dr. Bickling asked if Molly shared the glucose results with me. I said no, she just told me I passed. Dr. Bickling went over my results with me, and what they meant, while I still passed...it was by a small margin, so I did appreciate Dr. Bicklings details that Dr. Hong didnt share with me. The nurses at OPC I cannot really review because it was so long ago. While the front desk staff have been there for a long time, they really know what they are doing when it comes to referrals and all that. I've had poor nurse assistants and some really awesome nurse assistants, so I wont judge here. All I can attest to is the Physicians. Molly and Rachel were both great. I'd do it all over again with both of them if I weren't now living way too far away. read more

Starting at the front desk, there's a chill in the air. By that I mean that the receptionist is cold and unfriendly and possibly thought or gave the impression that she would rather be somewhere else or was too intelligent to work there. (We've all had those days but when it comes to healthcare, we know it can be a thankless job but one that you should take pride in and do your very best) How many times do you have to see a doctor or the doctor's nurse before they stop looking at you like they've never seen you before? Are they over worked? Too many patients? Not only was doctor Molly Hong's nurse, who I'd seen 5 times in recent history, clueless about who I was but she seemed uninterested in the answers that I gave to her questions. When Dr. Hong came into the room, she looked at me as if she'd just met me for the first time. As a former healthcare professional myself, a surgical scrub and ER tech/EMT/NAC/LPN... just to name a few hats I wore... I do realize how over worked and under appreciated this job can be. BUT, for two years, I complained about back and shoulder pain due to an "on the job" injury and got NOTHING. Scripts for pain meds, physical therapy, "want to see a massage therapist"? Chiropractic? Maybe you just have chronic pain...here's a prescription for some new pain med. I insisted on an xray to which she felt it unnecessary and begrudgingly gave me anyway. As soon as the results came back, I FINALLY got some action. I just had my MRI today and have made my final appt. to fire Dr. Hong as my primary care physician. I have cervical spinal stenosis, degenerative disk disease and possibly a herniated disk and bulging disks.... hmmm wonder why my back hurts so bad. In another situation earlier this year, this doctor made me wait until it looked like cancer before scheduling me for an uterine ultrasound, and then made me go looking for my own surgeon in Seattle and then to top it off...didn't even read my chart to find out that I had a total hysterectomy when I went for a follow up visit after surgery 4 weeks post surgery. Not only does she not have a clue about her patients but she obviously doesn't have the skill level or the gumption to find out what is going on medically with her patients. I'm thoroughly dissatisfied with her and the clinic for they're lacksadaisy attitude and the overwhelming sense of ignorance. read more