I'm going to give this 5 stars for being a great Premier Inn, not for the grade of hotel…read more It's brand new, built by the river next to the Worcester County Cricket ground, which on my visit was completely underwater, as you can see in the picture! Rooms were a good size, clean and comfortable with all the usual facilities that you would expect from a Premier Inn - en suite bathroom, large TV, hairdryer, tea & coffee facilities (no biscuits though), choice of pillows for the bed, and 30 minutes free Wi-Fi. Minimal, but all you need for a good night's sleep - in fact, they do say that they will refund your money if you don't sleep properly. I was tempted to put this to the test as I didn't really get back to sleep after being woken up by the room upstairs returning at 1.30am, but that's not the fault of the hotel so it would have been churlish of me to complain. The check-in has two automated desks similar to ATMs or airline check-ins that are very easy to use, although there was a very helpful and friendly staff member on duty as well to help guide you through the process if needed. They also reassured me that the night watchman would keep an eye on the car in the car park and wake me up if the rising flood waters, which were already covering a third of the car park, threatened to engulf it. The bar and restaurant is in the building, and the staff both at the bar and at breakfast could not have been more helpful and friendly. I didn't eat the evening meal in the bar, but the menu looked OK and reasonably priced. Had I not had a prior engagement I would have eaten here quite happily. As usual at Premier, breakfast is extra but it's worth buying one as you can eat all you want from the buffet. There was a good choice of hot food to order, including vegetarian sausages (yay!). This might be because the place is new and they're trying to make a good impression (it worked!), but I hope it lasts, as this is a very convenient location close to the city centre when visiting Worcester.

Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

Rosey, Bill and the staff are all AMAZING! Best breakfast I've had over here. The back garden is…read moretoo beautiful to be true. This is my 3rd visit, I stay for 2 weeks at a time and I wouldn't want to stay anywhere else.

This fabulous guest house offers 5* B&B accommodation, at more than reasonables rates considering…read morethe sheer comfort and spotless elegance of the rooms, not to mention the exemplary customer service! Helpful, courteous, and attentive friendly staff, always there when you need them, but at the same time unobtrusive. The rooms are really spacious, bright & airy with lovely, modern decor, and as mentioned, spotlessy clean. All the usual room comforts are provided such as tea/coffee making facilities, ironing board+iron and TV. The bathroom was really gorgeous too with a roll-top bath plus walk-in shower. Expensive smelling toileties & beautifuly soft white fluffy towels completed the superior ambiance of the whole building. Breakfast was a delightful experience, with excellent quality locally sourced food, and plenty of it. Some things were even home-made too, like the delicious jams and marmalade. Oh, and better not forget to mention that they also cater for veggetarians. There is lots of attention to detail here, with everything you could want to hand - and if it's not there just ask, & you will be given - with a smile, I might add! I can't praise the owners high enough for their unwavering consideration towards their guests, which in my opinion more than ensures return visits, and plenty of them! To summerize: Outstanding.If I could award more than five stars on this reveiw, then believe me, I would - ten times over!!!

This is a review on the restaurant only as we did not stay here. This hotel is located in the…read moregorgeous historical town of ledbury. The service was quick and friendly and the menu offered a decent range of food. My husband had a rib eye steak which he enjoyed. I ordered the classic platter which was ginormous. It consisted of a mini fish n chips, sausages, garlic mushroom slice, garlic bread, chicken wings, and salad. To be honest it was enough for two people to share. The decor was lovely inside, nice furniture and decorations and they had restored it very well. The hotel is stunning with old wooden beams, and a black n white striped exterior typical for it's era.

Horrible customer service. Do not recommend coming here. Many other great restaurants in the area…read morethat have delicious food and great customer service.

I am so grateful for my friends who told me about Cottage in the Wood! I had a wonderful vacation…read moreexperience and did not want to leave! The staff were most helpful and quite charming. It is a family run business and everyone helped to make us feel right at home. Any questions about our booking arrangement were promptly addressed. The location is up on the hillside with a wonderful scenic view. The rooms are quite a bit of space to them and very comfortable. We went for the option that included breakfast and dinner in our stay. I am so thankful we did. Breakfast offers traditional English breakfast. Dinners were exceptional and award winning - I didn't want to leave my seat. I definitely hope to return again.

We stayed one night here last year and were happy to have a room with a lovely view from the newly…read morerefurbished part of the hotel. The room was generously sized but slightly on the cold side however most important it had a comfortable bed and plenty of warm bedding. Service was very friendly and helpful with a good breakfast and though we didn't have dinner at the hotel, the menu looked very interesting but rather expensive. Malvern is quite an expensive place to stay overall and we were lucky to be upgraded for free at the Cottage in the Woods. Very convenient location for the showground and events there.

Well one of those Wearherspoons that's a pleasure to visit simply because its in a traditional…read morebuilding being a centuries old hotel. Service good food was fine and good value and the ale was actually good.

This place reminded me of a British version of Denny's. The food is just okay but it's cheap (even…read moreby U.K. standards). I was drawn in by the cool old building that houses this place. There was also a rather large crowd of locals dining here -- and now I know why! Large portions and low prices. The restaurant works like a traditional British pub. You go in and select a seat. There are menus on the table. Once you are ready to order, you go up to the bar and place your food order. It's sometimes confusing for Americans and other tourists and it does take some getting used to. Nobody will look at you strange if you just want to eat and don't want a pint (but it would be a shame not to imbibe when in England)! I loved the atmosphere of the place; it just oozes history from the creaky wooden floors to the cozy fireplaces tucked around the interior. Literary buffs must make a stop here and take some photos (there's a plaque out front) since Charles Dickens mentions The Royal Hop Pole in his first novel, "The Pickwick Papers." The food was just okay, I made this mistake of ordering off the special paper menu on the table. I didn't know there were more selections on a larger menu that was available on some tables. Oops, lesson learned too late. I got a boring chicken sandwich but the chips and peas were good. It's hard not to love British chips and peas, though.

Stayed here for 5 nights. Overall the experience was nice. Room was clean, shower worked well…read more As an American, little disappointed in the size of the TV. Didn't know they made them that small any more - lol. Luckily didn't watch much TV. The WiFi was good, although I could have upgraded to Preimum - but didn't need to. The only bummer was the location of our room. They literally put us in the last room at the end of the building. It wouldn't have been terrible if you could actually exit the building down there. Nope, you had to walk all the way back up to the lobby and exit there (and then walk out to the parking lot - where I could see my room). They definitely do things a little differently in England.

Welcome very nice, efficient. On 2nd floor with heavy suit case but no lift. Rooms large.read more

This is a smart-looking, modern hotel which has very recently been extended and fully re-furbished,…read morewith all rooms being clean, comfortably furnished and equipped with tea/coffee making facilities, TV & hairdryer. The bathrooms are clean & bright, if not a little on the small side, although they are quite a bit larger in the newer rooms. The usual toiletries are provided, but are dispersed from wall-mounted dispensers instead of having individually wrapped items - not a bad thing really as it's more environmentaly friendly not having lots of plastic sachets/bottles & paper to dispose of every day. It has a very large car-park which ensures that parking space is plentiful, and also a very nice enclosed playground with swings, slides etc to keep the little ones happy! There is a Beefeater restaurant/bar directly opposite that serves breakfast, (including an all-you-can-eat buffet) lunch & evening meals, and handy to go for a drink in the evening if you don't want to venture out too far. An excellent all-rounder, as it's great for families, couples or individuals. The reception staff are friendly, efficient and genuinely helpful - nothing is too much trouble. To summerize, the Premiere Inn at Hereford is a great budget hotel & comes very highly recommended!

scenic location separate tap for hot and cold…read moreno safes in rooms very warm pool with jacuzzi, steam room and sauna has gym the manor rooms have no lift

As a Hilton Diamond member and having spent many nights in Hilton properties all over the world for…read moredecades, this place is a dump. The only redeeming factor is the nice golf course surrounding. Spent 3 arduous nights there and had to complain to the front desk about lack of clean towels (only 1 set in the room), no replacement in room coffee, no changing bedding even though I placed the stupid card on the bed, and worse yet, my room was left wide open after I returned from a long day at work.

Beautiful facility. Great staff / excellent service. We had an outstanding dinner…read more Wish we could stay longer!

A total pleasure from start to finish. Received by a very pleasant young woman on arrival after a…read morelong drive. Large room with a working fireplace. The in house bar and lounge area set us up for a perfect dinner. Service and all the food at dinner, wine selection and our breakfast were two of our most memorable meals in the UK.