My appointment at 11am and they have 11-12pm time frame to visit but they showed up at 12:30pm again. I couldn't talk to them, I called, texted, and emailed them though. Business owner, Daniella, just texted me their staff was late because of looking for her parking past my scheduled time. I asked her to refund me because they didn't offer their service on time for their second time. She replied, "better to provide PRIVATE SPOT to park." It is unprofessional and sounds like no problems to be late. But my main point is there's a huge parking lot next to our entrance. So, she was late not because of looking for her parking. I've been their customer for a while. They must have known where to park too. I have bi-weekly cleaners with Wave House Cleaning and other. They don't need deep cleaning, but some took 1 hour but a male staff took over 2 hours to finish. Be aware they send you a different staff every time. Also not show up on time either. I think their management is messed up. read more

NOT WORTH THE HASSLE. Was I ghosted? 1 Star for Communication + Commitment 2 Stars because they reached out to fix it. I scheduled a cleaning online as was specified. The confirmation page said that we'd receive a call 24-hours before arriving, but my cleaning was for a Monday. I kept getting text updates that they were on their way and then...nothing. 1.5 hours before my move-out cleaning I received a text that they were outside. I was not onsite but when I arrived half an hour later they were not there. I returned a text message asking where they were. No response. I called and left a message. No call back. I called a second time and was told they were listed as onsite and they'd check and call me back later. Over an hour later I called again. No response. 4.5 hours after my service was supposed to begin I had to give up and find someone else since my apartment keys were due that day! But I do hope they're ok. It's not like businesses to not respond that that and they did have great reviews. If only I'd known what had happened to my original appointment that would have helped. I did get a response after I left for a discounted cleaning for the following day, but again, that was too late. read more

I have been using wavehouse cleaning service for years. They are always on time, professional and it is so convenient that I can book online via their website. Lately I've had a cleaner named Sara and she is my favorite so far. The owner Daniela has always been nice and gone out of her way to accommodate me and help out when needed I highly recommend Wavehouse. They do a wonderful job! read more

Update: The company called me back and said they could send someone next week to clean what was missed. However, I am 38 weeks pregnant and wanted it completed this week. The company agreed to charge me for an upkeep cleaning instead of an initial cleaning. I booked an initial cleaning with some additional services (blinds and windows) and received a quote for those services. After the house cleaner left, I noticed the baseboards, windows, and blinds hadn't been cleaned, so I called the company. They said I had only booked the initial cleaning, but the baseboards are included in that so the house cleaner would either return that day (Tuesday) or another day that I was available (Thursday). They said that they would call me back. I then looked around the house more and double checked the list of services that are included in the initial cleaning, and the following hadn't been done: baseboards, ceiling fans, window sills, light switches, and shelves in the shower. Therefore, I sent a follow-up email with this information and pictures. So far, I have not heard back from the company about completing the service. I have called back and left a voicemail. My credit card was charged the price for the initial cleaning even though the service was not completed or scheduled to be completed. I gave this company a 2 and not a 1 because the things that were cleaned were done well. read more

I have been using wave house cleaning for my house in Glendale. For a month. I have try 3 teams and they were really good for my Airbnb. The communication with the office have been great and they are always taking my last time call for the cleaning. The ladies Juana and Lucia are amazing. Now I can said for the price that I'm paying for the cleaning wave house are doing a 5 start job. read more

Wave House Cleaning - Thanks for taking care of my Airbnb. - Home Cleaning Near Me

Requested general house cleaning including a balcony and was expecting a crew but only one worker arrived. The quality was the worst I've ever had during the 50+ years that I've used housekeeping service, though the worker has usually been an independent rather than someone from a business. The lady was pleasant; otherwise, there was little evidence of cleaning. As she was preparing to leave, I noticed standing water on the countertop in the downstairs bathroom. When I called it to her attention and she removed it. A few days later, as I was moving items on the countertop of another bath, there was a large spot caused by a fake silver coated tray that had been sitting in water. Even though I've expressed my displeasure with the service at least 3 times including having submitted their company's official dispute form, I've received no response regarding a resolution to the issues. By no means would I recommend this company. read more

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I have used wave house three times now and am happy every time. the cleaners are friendly and thorough and I will continue into use this service read more

I get my cleaning service from Pasadena, Wave House Cleaning location. I love their follow ups and try to keep the same staff of my choice. Sandra and her crew are thorough and efficient. I am glad I can count on them for my cleaning needs. Thank you, Wave. read more

These reviews must all be fake. We've had 2 "cleanings" done and we couldn't believe how terrible it was. Terrible as in dining table wasn't wiped down, floors weren't even cleaned, soap scum all over the kitchen and bathrooms, basic table tops untouched. Each time the crew was done after about 1 hour for a 3 bedroom, 2 bathroom house and it really shows. The first time, Ricardo cleaned our house and I wouldn't even really call it cleaning, my 3 year old can probably do a better job. I asked for someone else the next time, and guess who they sent? Don't waste your time or energy with them, especially "Ricardo" and his cleaning crew. Also called the company to confirm the crew left under an hour after checking my Ring camera...she acted surprised and said this was the first time they've had a complaint like this. The recent negative reviews here tell me otherwise. So shady and dishonest, although they did offer a complimentary clean again...I'll save my time this time and just hire real professionals to do the job. UPDATE: After the first "cleaning", and I sent them photos of how filthy they left the house, they offered a complimentary re-clean. Guess what? We were charged $115 for that! I called and emailed them to issue a refund, and still haven't heard back. These people are SHADY - STAY AWAY!!!! Also called and cancelled the service since it was such an incredibly huge waste of time and money and I still have an appointment setup for this week? How??? I can guarantee I will get charged, too. SKETCHY company. read more

Wave House Cleaning - Couple hours after the "cleaning" - Home Cleaning Near Me

Another great cleaning with Wave House--they never fail to deliver! The team is always punctual and leaves every room spotless.

wonderful cleaning service very professional and thorough. it is nice to have two people working as it takes less time. both women were efficient and friendly. Will use them again read more

The Wave House Cleaning team was incredibly hard working and thorough, and went above and beyond expectations. (Sandra came with two team members and did an amazing job.) I am so blown away by how spotless everything is... My house has never been so clean. I also felt this was a good value, especially considering the quality of service. Highly recommend Wave! read more

I like the convenience of being able to schedule a cleaning appointment online. There are plenty of slots available. The cleaning quality is usually good. Once in a while, they have cleaners that are inexperienced, but if you point out areas where they need to do a better job, they are very receptive and responsive. read more

Wow! Amazed by the job and the attention to detail. Will definitely be working with them again. The team they sent were very friendly.

The worst cleaning job I've ever seen. Ordered a Move out clean with extras for blinds/fridge/etc. They left the place pretty much as dirty as before they came in. Did not touch vent hood in the kitchen, lots of dirts and dust left on the baseboards, floors and even light switches. Did not clean the shower glass or any inside windows. I paid $200 for absolutely nothing and spent hours cleaning everything myself after the crew left. If you want a quality clean, DO NOT get enticed by lower prices of Wave House Cleaning. read more

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Great service. They were on time and through. I've used them several times and always been happy.

I use this company regularly because of its convenience. It's super easy to book- through email, text, or their online portal. And they usually always have someone available, even on short notice. It's always a different team though, and the cleaning is decent (not super detailed but good for the price). I would recommend for those looking for a no hassle cleaning company! read more

Wave is my go to cleaners. They always do a good job. Even the hard to clean stove was left in amazing condition.

Great cleaning service -- top-notch job for a reasonable price. Very easy to schedule and coordinate with the company.

I've been using Wavehouse for years -- very convenient and affordable and very flexible with dates and times. I'm always very happy with the service provided! read more

I love Wave! They are very professional and get the job done. I had them for the past 4 years and I would like to continue to work with them. read more

My husband and I have had recurring cleanings with Wave House over the last year, with hit or miss results. Sometimes they were super thorough and we were really happy with the service, sometimes not so much. We even once had a cleaner from them come in and ask when the last time we had a cleaning was. When we told her we were having them come monthly, she said she was surprised and that other cleaners hadn't been doing everything they were supposed to do. I've been holding off on writing a review because I like to give people in the service industry the benefit of the doubt, and also because I understand that cleaning up after other people, even professionally, must be a really difficult job. But after this last experience, I don't think we're going back to Wave House. We just moved out of our old apartment and scheduled a deep cleaning (inside of appliances, scrubbing floors and shower, etc) and even opted to pay extra for them to clean the inside of the windows and to wipe down our walls to ensure there were no marks or dirt. We were already in our new place when we scheduled the final cleaning, so we made sure to be waiting for the cleaners at our old apartment at the beginning of the appointment window (they give you a one hour timeframe for arrival), and they were 25 minutes late which meant that we waited for almost an hour and a half for them to arrive. We were actually getting into our car to leave when they finally walked up. At ten minutes past the hour window, I called the office and had to leave a message because no one picked up. I never got a follow up from the company. We explained to the cleaners that eventually arrived that we were moving out and showed them what needed to be done and we left them to do their thing. When we came back the next day to remove the very last of our belongings, we honestly weren't sure what they had done while they were there. The floors and countertops did look better, and the bathroom was definitely wiped down, but none of the walls had been cleaned and the insides of the windows had not been touched. While they did remove charges for most of the inside walls and for the windows when I called the following day, we still paid almost $120 dollars in total and I just received an email from our previous landlord that we will be charged additional out of our deposit because the inside of the appliances were not cleaned either. This whole experience was just super disappointing. Despite the tempting flat rate model and occasional great cleaning we would receive, I can no longer say I would refer this place to anyone else. read more

The house cleaner, Adriana, came at the very end of the time window I was given. She didn't speak English and while she didn't take that long to clean (2 1/2 hrs), she was NOT thorough at all. She missed a lot of open floor and did not even wipe the outside of the any of the surfaces in the kitchen. Worst of all, she used the same rag to wipe the floor as she did my microwave & dishes (which I had to rewash, of course). I couldn't believe it. They overcharged for a job that was incomplete. I WILL NEVER USE WAVE AGAIN! read more

Sandra and her team were great. They were very thorough and efficient. I highly recommend them and this company.

Easy to book online but service was not great when I tried to call them to clarify that I needed a deep cleaning for my house and they said it would be done by when I needed. When the cleaners came, they were like your shower needs time to soak and a really good scrub (or maybe two) but there was not enough time. They said I should have told the central booking office person but that's exactly what I tried to do when I called to let them know about my timing concern (that they would not be done in time since I needed extra deep cleaning). read more

A good basic cleaning. I wish they wouldn't work so quickly because it seems sometimes they miss spots with sweeping and moping but they are reliable and can fit last minute appointments so I'll take it. :) read more

Why did I hire them again ???? I literally just re-read my review from 5 years ago and forgot it happened ! Since my regular cleaners were out for a month I yelped a place that has lots of stars to come and came across wave house cleaning again ... but I forgot I used them again - right so they are CONSISTENTLY BAD ! They hardly really cleaned, I paid for fridge cleaning then they asked for extra again if I wanted it cleaned . But fine whatever ... then the bathroom counters were just lightly wiped l, sinks in the kitchen and bathroom were not touched .. counters were still full of crumbs .... Then I asked myself WHYYYYYY did I hire them???!!!!!! DONT USE THEM !! They haven't changed from 5 years ago !!! Search my name on the reviews and you'll see ! read more

Scheduled a DEEP clean- bathroom and kitchen only (small kitchen and bathroom in an apt). Added extra services when booking online to meet needs of the deep clean. Cleaner showed up and her boss told her to leave because it was too much. Daniela called me and arranged to have prepared individuals come to clean later in the day. Currently waiting for revised schedule and cleaners... read more

I relied on Wave House to help me clean up my home in Glendale after Thanksgiving. We hosted 24 guests including children and to say the place was a mess would be an understatement. Maria did an incredible job cleaning the place and it honestly looked better than it has in years. I'd highly recommend their cleaning services for the efficiency, professionalism, and convenience. The cherry on top was the competitive pricing. I'll try to upload a photo of their results so you can see it. read more

Wave House Cleaning - Home Cleaning Near Me

So disappointing. What does a "deep clean" mean?? Nothing more than dusting on the surface and wiping things down. The beds were "made" by putting covers back on. They dusted in areas within their line of view. The shelves above their eye level was ignored until I brought it up to them. I have different expectations when they insist on having me pay extra for a deep clean. The pictures do more justice than words. I truly appreciate their follow up the fact that they sent over a different crew for a re-clean. They did do a much better job. I am satisfied with their work. read more

We hired them for an initial cleaning service, and I honestly have no idea what they did. The floor wasn't touched and there was dust on all of our surfaces. The only thing they seemed to have done is cleaned the toilet. I can clean the toilet myself, without paying over $200 to do so. This company seems to be a front or a scam. read more

I get my cleaning service from Pasadena, Wave House Cleaning location.They were super thorough and the house looks much cleaner than before. They were early, polite and super efficient. Thank you, Wave. read more

This service is super easy to use! I have a monthly subscription providing cleaning services once a month for an affordable rate. We get new cleaning crews each month and all of them have been polite, efficient, and thorough. Thank you, Wave Cleaning! read more

Wow! I have now had a dozen or so cleanings through Wave and every single time it is spotless. So professional and fast. Thank you!

Ive been using Wave house cleaning for over 5 yrs now. No matter who the cleaner is, the quality of work is always consistent. I also haven't been able to find cleaners this affordable in LA. They provide great service read more

Wonderful costumer support! Everyone they've sent through has been lovely. If there has ever been something that needs to be addressed, they are highly responsive! I suggest them to everyone. :) read more

Very efficient and did a great job! The crew was late for the initial appointment but we stuck with them for another maintenance visit, and they were on time and did a great job! read more

Easy scheduling and wonderful customer service. I was satisfied with the work. Will be using them from now on. The cleaners Sandra & Alejandra did a great job. Happy to have found them! read more

I love that the prices are so great and the staff is so nice. I am typically not there when the cleaning services are done but I am always happy when I come home to a nice clean place! There have been times (depending on the person cleaning) where they will text me photos before and after the job is done. Such wonderful responsive, customer service! I would 10/10 recommend Wave House Cleaning to anyone! read more

Easy scheduling, and a wonderful clean. The cleaners were on time, professional and did an excellent jo. I couldn't be happier.