By far the worst customer service. I took my car here a few weeks ago to get all of my brakes done- spent over $800... I've been hearing a knocking noise and come to find out they FORGOT to put the hardware back on my breaks. I've now spent another $300 here!! Stay away from this location! How do they FORGOT to do their job?? read more

I absolutely love these guys. I started a small landscape design business and I could not do it without Wayne Akers truck rental. They are always pleasant and efficient. I feel valued every time I come in. I saw that they had a low rating and I just had to say, I really appreciate you guys and thank you for all you have allowed me to accomplish. read more

Do not buy from this dealership the are ratchet poor service and I paid cash for car it stopped working after a month. It was biggest mistake now I'm filing a lawsuit to get my money back because I dropped the car off and they never tried to accommodate me or help so I'm out my money and a car. I have a petition on change.org to put 5hem out of business I want their license revoked by 5he state and for Ford Motor to take their franchise license. I'm not stopping until it's done!!! read more

Spent over 1200 bucks in service and they couldn't even have it ready for me when I picked it up .. had it locked up out back and not one person there had a key ... won't ever be going back after I get my car tomorrow morning now !!!!!! read more

I've always dreaded dealing with dealerships on all levels. Well, this time I was pleasantly surprised. My transit connect needed body work, warranty work, recalls done, and an oil change. I needed to rent a car for vacation that fit my whole family so Matt, the body shop manager helped arrange my rental for the week and Rick in service guaranteed all the service work would be done when I got back. I dropped off my van in service and enterprise had a better vehicle than I expected at a better than expected rate. (Thanks Matt) Vehicle was spotless and the tank was full. Start to finish, I was out in just over 30 minutes. So, just over a week passes and I came in to return my rental at the enterprise desk and then pick up my van from service. Drop off rental and then pay for my service as they bring my van around. Rick was busy so someone else went over everything with me as I inspected the van and asked questions. Everything checks out, and I'm off and running in less than 30 minutes. all expectations met or surpassed. read more

I went there today for the fist time, and unfortunately that will be the last time. I went to get an oil change and have a few other minor things done. The service representative that I interacted with was very rude. At the end of the transaction when he presented me with the itemized break-down of everything (which happened to be more than I was originally quoted for), I asked a question about the cost of one of the things done to clarify it and the guy immediately took an impatient and aggressive tone with me. When I told him to take it easy, he stood there for a few more seconds and then slowly just walked away as I was paying the bill. No "Thank you", no "goodbye", just an overpriced bill. His behavior was shocking to me. It's unfortunate because this shop is near my new home and I was looking forward to making that my go-to spot for work. Never again. read more

First I'd like to say that I've been a customer of Wayne Akers Ford, as has my family, for 17 years, which is how long we've lived in Palm Beach County. I've purchased vehicles from them and have always utilized their service department because they used to genuinely care about their customers. As of recent services over the past couple years to include the one below, I have experienced this mentality and care for customers to have gone by wayside. I recently brought my truck in for service as it developed a slight issue within the transmission that caused irregular shifting. As per process of elimination and figuring my 84000 mile truck needed it, I explained the issue to a service advisor before requesting a transmission filter change and flush. The service advisor stated that a filter change isn't required with a flush because, "the flush cleans out the filter". The advisor did tell me that the flush may not fix my problem and I was aware of such. Needless to say the issue was not resolved so I called back to set up an appointment to have it looked at further. The advisor made me an appointment for the following day at 09:00 AM and told me that, although he was not working, I would be scheduled. I showed up the next morning promptly at 09:00 only to be told that my truck wouldn't be looked at until early the following week. When questioned as to why I was told that when you make an appointment it is merely to , "speak to the service advisor", at which time they would direct the customer as to what would happen next. I was also told that there are only two transmission techs employed by them and one was on vacation. The advisor then rescheduled me to come back the following Wednesday. I spoke, via phone, to a service manager to express my frustration and he actively listened to my complaint but there was little that he could do. Fast forward to the following Wednesday. I get to the service area, meet with the advisor and service manager and, once again, get told that my truck wouldn't be looked at until a few days from now because the transmission tech was several cars behind schedule. After again expressing my frustration and aggravation, especially now that I have driven the truck unnecessarily, the service manager offered to have the truck diagnosed free of charge and told me that I would hear back from them at the end of the day. 3 pm rolls around and I get a call stating that an error code was read and according to the tech I need a rebuild to my transmission. The advisor told me that since the hourly work rate was high for a transmission rebuild I'd be better off just replacing the transmission and provided me with an estimate of $4300. I tell him that I'll get a second opinion and subsequently go pick up the truck. The advisor then tells me that they didn't drop the transmission pan and only pulled the codes but if metal flakes were in the pan I'd need a rebuild. Basically , they don't know if the truck needs a rebuild because they didn't provide a proper diagnosis as to what the problem was. Instead, they just provided me a quote for a new transmission. When I explained that the truck just had a transmission flush and I was told that there wasn't any metal flakes in the old fluid, he tells me that I should've changed the filter (complete opposite of what the other advisor told me). It is my opinion that Wayne Akers Ford is seriously lacking in the area of customer service as I have experienced. From the mis-diagnosis, to the scheduling issues, to the overall lack-luster approach for customer satisfaction, I have since made up my mind that my family and I will no longer be using Wayne Akers Ford services. Fortunately for me there are other car dealers, namely Ford dealers, located throughout South Florida. read more

Completely useless service & parts department. I needed to replace a part of my car interior and the parts department ordered it. I received a voicemail from Doug in service that the part had come in and was available for install. That weekend, I went to the dealership and had the part in my hand, but Dawn in service stated that they were too backed up on a Saturday to install it without an appointment. The item was left with the parts department and I scheduled an appointment online for the following Saturday. I arrived at my scheduled time. Steve in service was short, rude, and didn't want to hear the full story as to why I was there. He was unable to find the vehicle in their system, even though the car had been there multiple times. After finding the car in the computer, we were told the parts department couldn't find the part and/or it was never ordered, even though I had it in my hand the week prior. I responded by playing the voicemail from Wayne Akers parts department and requesting to speak with the service manager, but no manager came out to talk to me. I asked two additional times to speak with the manager that was on duty. After 15 minutes had past since the initial request, manager Dave came over to discuss the situation. I was interrupted several times while trying to explain the complete story, a major customer service NO NO, which was getting me even more angry and frustrated with the situation. I was told that all employees whom originally assisted with this were not working that day and a new service request would need to started. 45 minutes after my arrival, it was discovered that the part had been returned due to end of the month inventory/not having a vehicle or ticket linked to the part. The employees at Wayne Akers Ford need basic customer service training and better communication among departments! read more

At the time of this review, I am giving three stars because I was shocked to hear my vehicle has not been in service here before. I came in for an oil change and even had a sticker from last time proving that I had my vehicle serviced here before. How else would I have a Wayne Akers Ford sticker on my windshield? My service advisor Steve Waters says that my vehicle was listed under a F-150. I never owned a F-150 in my life. Then he asked me if I ever owned another Ford Transit I told him yes back in the day and this is my second one. The fact that he has to ask me these questions after typing the vin number in the computer system worries me. Am I getting the service that I need done for my vehicle or had the service been done to the wrong vehicle? If the documentation on the customer vehicle is off, how is the quality of the work being done? Steve promised to look into this and fix the issue. I hope this issue gets fixed. I guess I won't know until my next oil change. Still be careful about the documentation make sure every detail is correct on it. Should you have problems down the road they could claim you never been there or had your service performed. So save all your receipts and make sure your vehicle is listed correctly on the paperwork you sign. NEVER SIGN ANYTHING YOU DON'T UNDERSTAND 100%. read more

Awful sales department, lies to the customer and doesn't train their employees, which is noticeable just sitting down for a few minutes. The girls up front are more concerned with their appearance and making sexual comments to the Sales men hanging by the desk than paying attention to customers or the small children around them. Very unprofessional and unknowledgeable, won't be going back. read more

Great customer service from Joe in the service department. Nails in tires are no match for this team.

I do not recommend taking your car for service. My car has been sitting in their lot for 2 months not being touched or fixed and they tell me the same excuse saying their backed up or it's going to be ready next week. I saw their list every week at the beginning of the week I was in top and they would always say I'm next in line and at the end of the week I would go to check up and my car would be at the bottom of the list and they always say next week 100% do not recommend read more

I have been going to Wayne Akers for over 20 yrs. I have purchased several vehicles from them as well. My last trip was the end for me, I have had quite a few issues in the past with there service department but I keep going back, mostly because they are 2 miles from my house, also my service tech Joe has always been good. This last time, I went in for some warranty work and when I came to pick up my truck I noticed something missing. I asked Joe to please check to see if it was in the back but, no luck. Now it was there when I got there so??? This was not that expensive but it was a gift. I told Joe this is ridiculous! He said buy a new one and they would reimburse me. Well that was almost 2 months ago and so far, " the check is lost" or then " it went to your old address". It not so much about the cost, but the fact that you cannot trust these people with your vehicle. My salesman retired a couple of years ago so that has made it easy to not buy from them. My extended warranty is through Ford so I have to use a dealer, guess I'll be trying Al Packer from now on. Oh, and by the way, if they tell you you need tires, get a second opinion! read more

For a 9 hour job they had my truck for 17 days then I pick it up pull out of the driveway and here a pop truck had no power so on day 19 I get to pick it up the answer was mechanic forgot to tighten intercooler tube I'll never return piss poor service read more

We came to look at cars. No one came up to us and there were no keys when someone did. They didn't even want to help us. We told him exactly what we wanted and he let us walk out. That is a disgrace. The manager should do something about this read more

Louis was my service rep. Went for an oil change. (Lake Worth location) Easy drive-in lane with valets who greet you promptly. Nice customer area with lots of seating. Very clean. Coffee water and snacks available with an employee dedicated to serving them. (Some items are avail for a cost) Sort of pricey for an oil change, but they have a reward program for return customers - I think 5th oil change is free if you enroll. Overall a good experience read more

DO NOT use their Service Dept. and if you're going to buy a new FORD why would you go there if you can't depend on their Service Dept. I bought my Ford at Greico Ford (last 4 vehicles bought there) but they have moved their dealership further south so I made an appointment last Sat. for oil change/tire rotation. I got there at 11am and valet asked if I had an appointment & my name. He directed me to the Customer Lounge & said an Service Specialist would be with me shortly. 2 hrs. later, I went outside, truck still in same place and stopped the first Service person I saw & asked what was the deal with my truck, that I'd been waiting for 2 hrs. He got all flustered and said he didn't know but he'd take care of it. I told him I had an appointment in 2 hrs that I had to keep and he said he couldn't guarantee my truck would be done. He apologized and said call me next week & I'll get you right in. I left and came home & emailed the Service Mgr. No word from anyone...not going back read more

This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confirm. I was informed they are running behind and she couldn't tell me how long the wait would be so just in case I packed everything I may need for my 12 month old daughter in case I was there for a few hours. I arrived unpacked my daughter and all of the things I packed her, her go to station #5 wait there for 20 for them to tell me that they do not have the part, but they could get it on Monday. So you can get the part in 2 days but not the 4 days that I waited for this appt. He called the agent who scheduled my service and spoke to her saying maybe, possibly, could have.....what! fault was not yours then it was hers. She scheduled the appt and checked to make sure you stocked the breaks and told me you did and scheduled the appt with my car make and model.Just rediculous. I kept my composure because my daughter was there. If I were to ever buy a Ford it would not be from this location. read more

Amazing experience with salesperson Lazaro Serrano. Purchasing a car at a dealership is normally not a good experience. We were pleasantly surprised at the ease of the process and the wonderful attention that we received today from Lazaro. His manager Orlando was also a pleasure to deal with. Thank you so much! read more

This was absolutely the worst service I have ever experienced. My daughter was home for college for 1 week and brought her new Ford Escape in due to various noises she was hearing. She brought the car in on Tuesday, May 4, and told the service advisor that she would be leaving to return to college on Friday. She called Wednesday to check on the status of it and was told her service advisor had the day off. The person who eventually spoke with her transferred her to a third person, who gave her conflicting information from what she had already been told. Communication regarding status of her vehicle was almost non-existent, unless she called to check up on it. Friday afternoon, she had not heard back, despite leaving 2 messages, so I called and demanded to speak to a manager, only to find out he/she had already gone home for the day! After a lengthy hold, I was told the part they were waiting for had come in, had been installed, and was bad, so they had to order it again and it would not be in until the next day. No regard at all was given to the fact that this delayed her departure back to school, nor explanation given as to why nobody bothered to return her calls, nor called to let her know what was transpiring. Worse yet--upon returning to school, the noise is still there!!!!!! read more

I have been coming here for years. The mustang needs to be taken care of with the usual routine oil changes, tire rotation, etc. I get chills if I have to spend more money than what I plan to spend when I come here. The miles are climbing higher over time and I am not looking forward to what may come each time I come here. Even when I have gave them the last word, they understand my frustration and that I can't pull hundreds of dollars out of my ass to pay for repairs. They had the coupons that can be used towards certain services and you can sign up for the owner's advantage program that builds up 5% from the current service to be applied on your next service. The 50 or 100 bucks helps a lot! The service is excellent. They will tell you what is wrong with your car and it is your choice if you want to have it repaired there or somewhere else. Plus, it seems like the staff is actually happy here. How often does that happen? read more

I have to add an addendum to my last entry. Wayne Akers Ford called to apologize for their errors and to offer me compensation for said errors/problems. That made good business sense. The inconveniences that occurred remain, but at least they accepted the blame. read more

Do not use this dealership for service unless you want your vehicle damaged!!!!! Poorly managed !!!!! Tried to contact the general manager " Al Young" but is guarded by his secretaries, maybe he needs to get out of his office and manage his dealership!!!!! Stay away read all the bad reviews. read more

This is the best Ford dealership I have ever gone to and my Ford is from New York. Lake Worth Wayne Akers Ford has terrific service. Ultra organized, ultra clean, ultra quick. Great price (Ladies day 15% discount). Vic was my preassigned service guy this morning. He's aces. I had an appointment to rotate the tires which was done in a timely manner. While I waited I had coffee and pastry from their food nook (extremely reasonable prices) and admired the artwork they had on the walls. They support local artists and several charities form 100% of the funds received from the sale of this artwork. I love and frequent all businesses that support the community. Great attitude from all I met. Great experience all around. read more

After calling them for three days leaving messages or hitting option 2 on the auto attended and all it does is ring , I decided to show up. At that point I was informed, even though this was the second attempt to fix a water leak (that appears to be growing mold in my car) that Ford is no longer providing loaner cars and I would not get reimbursed for a rental. This came directly from the Service Manager Dave/David. When I asked to speak to the local district service manager for south florida, I was informed that he could not give out his phone number or email address. That I would have to contact Ford directly to arrange a loaner car. Left the dealership after wasting almost an hour, called the 800 number, spoke to a Quincy who is a big help and apologized for the inconvenience. He proceeded to reach out to an additional local dealership who has already arranged for service and loaner. This is my first time owning a Ford in 30 years, and probably my last. read more

When you are financially strapped, and you need a coupon to get an oil change, it is a pleasant surprise to be treated well and with no added pressure. Rick was nice enough to spot any issues that could need work,when I could afford it. Great service! read more

Only giving a 1star because zero isn't an option. After having my car towed there because of a collision, I had to take it back a second time, after they had it for 2 months, because of poor body work. Scratches and overspray everywhere. The rear tire was out of camber. Now, I have to take it in for a THIRD time because of sitting water in my trunk, and inside panel falling off due to the clips not being reinstalled. Mind you this car was a brand spanky new 1 month old when the collision occurred. Poor body work. Poor performance. And now my car has a pool in the trunk. Quite the opposite of what to expect from such a big name in cars. read more

Bought several vehicles from them was very happy with the sales process, salesman, and even the financing was a great experience. Here is where we run in to trouble. The 2016 Explorer was delivered without the emergency keys and valet key. The battery died over nigh within 3 months of delivery could not gain access to the vehicle because there were no emergency keys. Called road side assistance they arrived had to break in to the vehicle to pop the hood put a jump pack on it and it started right up. The service department did not find anything wrong with the vehicle once it was towed in to their service department. Starts right up and runs like a top I was told. They ended up replacing the battery. I had to fight to get the emergency keys for the vehicle because there was no key code given to us at the time of delivery. Also bought a 2014 E250 Extended van for my business a certified pre-owned vehicle. Within the first week we found the front brake rotors were warped. Rather than replace them the just cut the rotors leaving the existing pads etc... We take in find the maintenance we pre-paid for they perform the oil change and tire rotation no notes about anything wrong with the vehicle at all. We take it in for the 10,000 mile oil change and tire rotation we are informed both rear tires are separating and have to be replaces our cost $420.00 this again was a certified pre-owned vehicle that I was told had brand new tires on it and they looked new so I didn't question it. I tell them if I only get 10k miles out of a brand new set of tires it must a manufacturer defect in the tire. They take pictures install the spare tire where the worst one is and send my employee out the door with an unsafe vehicle. They allegedly go to the tire manufacturer Hankook the deny anything wrong in there part and claim we are overloading the vehicle. There isn't even a trailer hitch on the van and we do not carry equipment in it just service parts etc... I get told today after telling them I shouldn't have to pay for or even replace tires on the vehicle at 10K miles they decide they want to split the difference I buy one tire they buy the other. Absolutely not the answer I deserve! The third and final complaint since I will not be back there for anything my wife has a brand new 2016 Ford Fusion we schedule the 5K mile oil change and tire rotation for 9:00 am the Friday after thanksgiving that took 2.5 hours to complete while I waited and there are plastic pieces falling off both visors. They had one but had to order the other which is understandable. I go out to get in the car after a 2.5 hour wait and the entire car is covered in grass clippings from where they cut the grass apparently in the waiting area for the VIP customers like us that get this great VIP service. They have now lost my business forever! Sales and financing were great but we have had an issue with every single vehicle purchased from them and the service department leaves much to be desired! I should know I am in the service industry! Goodbye Wayne Akers! My business will now go elsewhere! End the end after negotiating with the sales manager and the service writer Wayne Akers Ford did the right thing by us and replaced the two defective tires on the van at no cost to us. My tech was back on the road safely within an hour or so. We will continue to do Business with Wayne Akers Ford in the future. read more

I love ford, but this dealerships service is one of the worst I've ever dealt with. so my car was there for an oil change and to check the A/c over the two day period they had it. They didn't see my battery was leaking Acid very bad. like how can you miss that while they were working on it? Anywho they called to tell me the price for the A/c which was ridiculous. so i asked if they did the oil change and they said no that they were backed up and would take another 3 hours or so. i told them i was gonna stop in to get something out of my car, i showed up to the dealer 20 minutes later and my car was ready to go... umm i thought they were backed up and couldn't do my oil change, so they lied to me to see if i would give them the GO to fix my A/c which i didn't. i went somewhere else and i will go somewhere else from now on........ read more

After fleecing us for $1000 to fix a couple sensors, they screwed up the milaege screen in process. The screen was perfect until we brought it to them, and not working when we picked it up.(pretty simple you'd think) After bringing it back for them to 'look' at, they offered to replace the unit for $600! They refused to do anything about their screw up.....of course "it wasn't their fault"...."they didn't touch it." I told them, if I ran my business that way, I'd be out of business. Just wish we had found this review board before throwing away good money. read more

BE VERY CAUTIOUS IF YOU ARE TAKING IN A VEHICLE FOR MAINTENANCE. I took my 2008 FORD F-150 in to have the spark plugs changed because of a misfire. After they ran diagnostics and that was the problem and it needed brakes which I also knew. It was $1169 to do everything...not cheap. When I got in my truck and drove away, and it was bogging down like crazy (barely able to climb a hill) and I live in South FL. The truck had never done this and wasn't doing it before with the misfire. I couldn't believe they gave it back to me the way they did, and they had "the best, most experienced tech do the work." So I took it back and after another day of diagnostics they found a knock in the engine...not good. Not super uncommon but how do you miss that? And why wasn't it having the issue before you fixed the spark plugs? There is no way I would have put $1169 into the truck had I known there was a knock. I would have traded it right away as is and got what money I could out of it since I still owed $8200 on the truck. They didn't offer me any money back for a MAJOR problem they missed...and they low balled me on a trade in ($3000 for my truck). Mike's customer service through this was great but I will not take another vehicle there much less buy a vehicle from them. So as the title says, be cautious IF you are gonna go there. read more

Been going here for service since '08 - today we had a great experience trading in for a preowned car and I want to say thank you to Schultz for working with us to match our needs, and Lydia for unmatchable hospitality! Wayne Akers is an established entity in South Florida, easy to locate, and customer-focused. The staff is respectful and conscientious of customer's needs, and we would tell you time and again to include Wayne Akers in your plans when looking for a new ride. read more

I always bring my cars in for service. They always take care me. The works package is done every 5,000 miles.

I brought my truck in for a factory recall. Dropped truck off at 7am and returned at 1pm after the repair was completed. I immediately realized my polarized Ray Ban sunglasses missing. I keep this expensive pair of glasses in the EXACT same spot every day in the front compartment of the middle console. I did not remove the glasses when I dropped off truck because it was early morning and overcast. Called the service tech, Steve to report the missing sunglasses. Steve never asked what the glasses looked like or offered any solutions. Clearly someone walked off with my sunglasses. Steve told me he would check around and call me back. Two days later- no phone call. Called Steve back and asked for the manger. Steve said Marlin would call me back. It's been a week and no phone call. Customer survey called and asked about my experience. Told her the story-she said she would have management call me back. It's been two weeks! Their customer service sucks. I wouldn't trust them if they can't trust their own employees to steal from your vehicle. read more

BAIT AND SWITCH! I made a deal to purchase a vehicle and got all the paperwork in writing. I was to pay for and pick up the car the next day. I had to fly into Miami and drive a rental car to the agency to do this. After an hour of driving I was called by the sales person who told me that they could not sell me the car! They claimed that all of the model years of the vehicle had been recalled, but they could sell me a 2017 model of course at a higher price. They knew that I had flown up to purchase a car. As I was stuck, I called several other dealers of the Ford model and year of the vehicle I had made a deal with at Akers. No Problem! read more

Who says you can't buy a car in 2.5 Hours... Awesome crew at Wayne Akers Ford from Salesman Ed Murka, Finance Dave Lalla and even after Market.. Vehcile was exactly what I wanted and all was Fair. I like Wayne Akers Service Dept. because they have an excellent service Dept and respectful to you and your requests.... read more

I went to pick up my car after I was told they could not find the problem and could not duplicate the trouble. They could not find my car key. That was on a Saturday. I called back on Monday and they still could not find my key. After calling many times on Tuesday, they finally found my key. My service advisor was very professional, not his fault that the rest of the team does not seem to care. read more

Had a great experience with their service department We worked with Erik Hoffman at the west palm beach store He was extremely helpful I will be back and recommend Wayne Akers to anyone read more

So the only way to write a review is you must rate them, well in that case they don't even deserve 1 star. I went here to look at a car that caught my eye while driving. Well after seeing it and test driving it my boyfriend and I wanted to see the numbers on it if I did get it. Well that was the biggest mistake I've ever made in my life!!!! I started to feel pressure to buy the car and felt very backed in to a corner, they allowed me to take the car for the night and I did. The next day I was sold on the car, the price was way to high for a car with as many mile as it had as well as from what I was told was going to auction it off soon. I returned the car and went on my way. Well I bought another car and seemed to have an issue transferring my tag to my new car. After the holiday the place called me and said they could do so as Akers had the tag tied up on another car. I called and wanted to know why they even transfer my tag and title to the new car and my car in their name. The reply I got was "the sales and finance people tend to get ahead of themselves" to which I asked why it was never taken care of a month later to which I was told " I don't know sometimes we get very busy and just forget about those things" really? You forget to take a tag off your car and in the system? Great! She assured me it was taken out and I could have my tag placed on the new car, which was correct. As much as I wished that was all, just wait there's more! A week later I get a letter from The bureau of Moter vehicles in Tallahassee stating my license is going to be suspended as my insurance denied coverage on the vehicle and gave me the Vin number....guess what the vin was??!?? The car I didn't buy!!!!!! I called the company and it took over an hr to find the person who would handle this! They insured me this was now taken out of the DMV system and it was done electronically therefore I don't get a copy. Not once did anyone form this place call or even say how sorry they were that they are to busy to take care of these matters and cause extra stress and work for full-time hard-working people like myself that now have to jump through hoops to make sure my license isn't suspended and I don't have to pay $150 fee for their fault. I called a spoke to a manger who said he was going to speck to the finance man who was responsible for doing this as if I didn't sign my name on any dotted line to have anything transferred this should never have happened . He transferred me to the sales lady again and she again insures me it was taken out and correct. The manager never asked for my number to call me after he was done dealing with the finance man. For a car I didn't buy this is a lot of work!!! I'm extremely unhappy and will be more so if my license gets suspended for their errors! read more

I have to admit, I was a little skeptical about using this dealer after reading the reviews. I just bought my new 2016 Ford Escape from Wayne Akers and I'm already in love! From the minute i walked through the door, I was treated with respect and professionalism. I have Cerebral Palsy and require a lot of special accommodations when it comes to cars, and the salesman, JP was very polite and patient. I was able to load and unload the car with my equipment several times until I felt completely comfortable. The lobby of Wayne Akers is beautiful. Spacious and each group gets their own privacy. Not to mention, they offer cold drinks or coffee while you are waiting. Finance and customer service was a breeze! This was my 3rd car purchase (personally), and I have accompanied family members on trips to car dealerships. I have to say, this was by far the easiest and most pleasant experience! Quick, efficient, professional and just awesome awesome awesome!!! Thank you to everyone involved in my purchase! read more