I bought a lift chair for retail 799.00 this from a furniture store who claims to be a discount…read morestore. I bought the warrenty that cost 100.00. Im in my 70s. To deliver the chair 20 minutes away charge 100.00 and then just to bring it in my house and set up which took me 10 minutes they wanted another 50.00. So thats 799.00 100.00 for a warrenty which shold have been included, then taxes,100.00 delivery and 50.00 for set up total 1099.00 some discount store. They say oh my bob should be oh my god. Im glad i have a pick up truck that saved me some money. One more thing it was made in vietnam

After leaving a very positive review last year it pains me to update this, but based on my…read moreexperience with Bob's over the past few months, I will no longer consider shopping with Bob's and I certainly don't want to encourage others to shop with Bob's given my experience regardless of how well things started. I ordered a significant amount of furniture for my home, my daughter's home, and my wife's office last year. And, as I stated before, I found the sales people helpful and the deliveries positive. But, WOW...Bob's service department is a complete mess. I had a very simple issue with my touch lights not working on a headboard I called about in January. First, they made me wait two weeks for a tech to come out and confirm what I already knew...the control box on the back has gone bad. Then I waited several more weeks before calling to find out when they were going to come out and fix it only to find out the part was delayed. They said they would cancel that order and order it again with a rush and have it within a week and after another two weeks of not hearing from them, I called again only to be told it wouldn't be in until May. Then they decided they would just bring an entire new headboard out, which just seemed silly given I only needed the box on the back, but I agreed and scheduled for today...another two weeks from that call. I was given a 3 hour window, then a message saying they would be an hour later than the window, and then called at the end of the hour later to hear it would still be even longer, which at this point would not work do to evening engagements. At one point, I tried to call and a person answered on their customer service line and proceeded to laugh for several moments before hanging up on me. When I finally did talk with a supervisor, my only resolution was canceling today's headboard and per my strong request, simply have the part shipped to me and I would fix it myself. Of course, no timeframe offered for when the part would get here and at this point I really don't expect it to arrive at all. Bottom line...no matter how helpful the sales staff is and the initial deliveries are, if I can't trust that any issues that come up with my guaranteed merchandise will be taken care of promptly and appropriately, I simply will not do business with them and I would encourage everyone else to think of the long game when making these significant purchases as well. Bob's really didn't back anything up from the initial assurances and guarantees made to me and now I'm simply terrified if anything more significant goes wrong with anything I've purchased from them.