Long lines to do simple transactions in the bank. Very poor customer service. Limit on amount of…read moremoney that can be deposited with cell phone is only $2500.

No wonder they have an app for that. This has to be one of the worst customer accommodating banking…read morecompanies. All I want is to be make the account my wife opened into a joint account. 1st attempt was at another branch where we made an appointment but they were so busy that it turned into a 1hour wait just to add me. I don't have time to play games 2nd attempt the east rd branch in Plainville they couldn't print the documents and had no way of helping me. Apologies but sorry I need to get this done 3rd attempt at this bank that I'm reviewing in downtown Bristol main St. This branch looks like it is all tellers no admin staff so the wait will be long. 3 groups in front of me So what I'll do is sit here and yelp them. Not happy but I'm trying to get a mortgage and need to be in the account for 2 months. Okay everything turned out just fine. The manager was able to take us after about 25min and was extremely pleasant. She was able to Turn this original 2* into a 4* review. Still not sure I like Bank of America but my wife dose most of the banking any my time will be limited. Plus they make an app for most of what I want to do.

There were 6 or so employees and only one knew what I needed and were on lunch break... Beforehand,…read moreI was told I could come down anytime and get an account open. I was met with two gentlemen that lacked customer service. (understatement) Maybe they should get some training from Citizens or Liberty bankers because they are stellar consistently. Please improve, no one wants to work with mean people. PS written by someone who has been in the customer service industry for over 20 years. :-)

Couldn't be happier with Webster. I've banked with then for 16 or so years and have never had any…read moreissues whatsoever. Staff is always friendly. The new location is nice as well and I like the addition of drive up service at this location.

I had a wonderful experience opening an account at Simsbury Bank. The staff was knowledgeable and…read moremade the process quick and easy to understand. I'm glad I decided to bank locally.

On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

Do yourself a favor Thomaston Savings Bank is not a partner in my success. Every month I have been…read morepaying more to my creditors to get out of debt. So I have been riding the line. You can not guess when they process a transaction. Once it takes two months then next a week then 3 business days. Whatever time needed to screw their customers and get that extra 30 dollar penalty.

Despite what *could* be the most convenient bank I ever had, over the last six years I've shared a…read moreneighborhood with this bank, we've had a bit of a rocky start. The first two times I visited the bank, I needed something notarized. I was told to take a seat and I would be helped. Despite no additional customers entering the bank between the time I entered and the entire time I waited, I was left sitting for over 20 minutes. Feeling abandoned and forgotten both times, I went to the UPS store across the street. I now don't bother considering Thomaston Savings Bank for my notary needs. Most recently, I came in, wearing my work uniform, with one dollar and asked for 2 rolls of pennies. Nothing crazy, just 2 rolls. Why did I ask for these rolls? Because the manager at my workplace was on vacation and left us without pennies by mistake. Since Thomaston Savings Bank is very close to my workplace, and because it's even closer to home, I figured I'd stop by on my way to work. I didn't even get to explain the importance of my work emergency (and how my work's bank is the next town over and how I have no vehicle or way to get there), because I was sternly informed that was a service for their customers only. It was disheartening, considering how they *seem* like a community bank, and how a request for 2 rolls of pennies in an extenuating circumstance is an extremely low risk transaction, with an opportunity to gain both a new customer, and let the person know that Thomaston Savings Bank is a helpful member of the community. These three experiences caused me to no longer consider starting a relationship with this bank, despite how temptingly close it is to my home, despite how fancy the atm machine is, nor how bright and welcoming the facility seems. It's kinda a shame, but I don't like feeling ignored and turned away by my community bank. In the end, another bank in the area happily exchanged my dollar for 2 rolls of pennies. So it's not like a bank *couldn't* do it for a non-customer, it's just Thomaston Savings Bank *won't* do it for a non-customer.

I cant say enough about Webster Bank in Terryville. Kind, polite a d professional. Im a faithful…read morecustomer due to the kindness of Lisa P. She makes me feel cared for and takes tbe time every time. MaryEllen B

The staff at the Webster branch in Terryville, CT are very service-oriented…read more They understand complicated banking issues and easily process the paperwork. They explained every step of my transaction in plain understandable language. That's very important to a senior like me. They called me the following day to make sure I was happy with the transaction, telling me everything was completed and asking if I had any further questions. I will drive from Bristol, CT to this branch of Webster because they offer friendly comprehensive service.

We actually came here to close our account…read more This specific branch is nice. Easy parking. Very new and clean designed branch. Hot chocolate and coffee. The space looks modern and calm. Staff is friendly. Fast service; was helped right away and didn't have to wait long. Was given free bags as well.

Went in looking for a medallion stamp which apparently is difficult to find. Tia informed us that…read moreone was not available at that particular branch but then went out of her way to contact other near by branches to find one for us. Her customer service was above and beyond.

TDBank was for most of my 20+ years a customer friendly East Coast bank. However a new executive…read moremanagement team appears to have lost their c/s focus. Closing CT branches and increasing fees. As a Relationship Customer I receive free checks but today I was informed if I want check registers to track the checks it would be $11. Silly fee. Thankfully I pay most bills online.

TD Bank Plainville is an impersonal, rigid and uncaring entity. They have created great…read moredifficulties regarding my family's multiple attempts to enact a simple account change. We have jumped through multiple hoops, obliged their every request, and completed the necessary forms, yet at every turn, they implement yet a another set of rules, procedures, and requirements. Our hopes of garnering even a breadcrumb of understanding have fallen on deaf ears. If you are considering TD Bank Plainville, PLEASE RUN in the other direction! Rather than being an ally, they will be your adversary. P.S. Our situation was finally resolved at another TD Bank branch.

I would recommend this Bank to all my friends and relatives, as this bank is reliable, and all…read moreagents are loyal, and sincere,

THIS bank is a joke! been a member for years they do nothing to help you! applied for a loan with a…read more730+ credit score and they still asked for a co signer! DO YOURSELF A FAVOR!!!! and don't pick FIRST BRISTOL!