Wee Watch services provider in Maple are highly unprofessional and lack basic knowledge of providing daycare services to the children. My child was the only kid at the day care and the service provider did not teach him anything at all in a time span of one year. 1. She insisted of putting my child who was 22 months old to sleep in a play pan when he had already and clearly grown out of it. For almost initial nine months she would send the child home to sleep as my child would it sleep in a play pan and she didn't agree for any alternative arrangement. Every time she told me that she was not allowed to use anything else. Later after nine months when on my continuous insistence she asked her supervisor, she was told that a child who is 18 months or bigger is not supposed to sleep in a play pan rather a mattress must be arranged for the child. She wasted and kept me and my child in pain for almost nine months. 2. Every time my child started crying she would call me to pick him up. 3. She didn't make him learn anything, took him outside when I insisted a lot, didn't make him learn how to feed in his own, most of the toys and colouring books were all bought and provided by me. 4. Usually she would schedule her doctor and shopping appointments during the time and would call me to either pick the child early or drop him late so that she could get a paid day for just keeping the child for two hours. 5. Very objective when I wanted her to be compassionate towards my child But very subjective and emotional when she needed favours. 6. Always made excuses for her health issues so she cannot pick up the child, play with him or take him outside. Once I saw she made my child sit on the stairs of her house outside in the sun and she was standing in the shade of her garage. That was the outside activity. 7. Never did any creative activities with my child like water play, soil activity or music or gestures. 8. Never spoke English with my child. 9. Her name is Uzma Mian, and she lives at 1Tahir Streer, maple. Beware! Save your child's present and future. 10. The off time was 6 pm, but she would bring my child outside her house at 5:45 pm whether it was cold, hot or rainy or windy. read more

my provider was 5 stars but the rest of the organization if I could give zero stars I would. I gave my notice for my daughter as she was starting school in the fall got a response acknowledging the notice and wished her well in school September rolled around and they were still taking payments out I noticed so I emailed and they said they would let accounting know two weeks go by nothing from accounting followed up they said they'd send it to them again few days later finally got a response that my file would be reviewed another few weeks go by still nothing followed up again oh the supervisor has to approved I'll reach out when we know a few more weeks go by still nothing on the supervisor needs to approve it but shes on vacation so we'll reach out when she's back called the local office to see what was going on told oh you should have it next Friday that came and went - going on 2 months since i reached out still nothing - if the roles were reversed I'm pretty sure they wouldn't be too happy - sent my last email to 3 people: the local office, accounting person I was dealing with and the supervisor -not one has responded back. At the point where I don't expect to get my money back at all because they won't answer me or for them to make up an excuse that they didn't charge me enough at some point so I'm not entitled to a refund. Absolutely frustrating would never recommend them again read more

I would NEVER ever in my life recommend Wee Watch to anyone! The biggest mistake I ever made as a first time parent was choosing this home daycare. Firstly, it is very UNSAFE and secondly, they only care about money, money, and more money and NEVER about your child. We signed a whole bunch of papers with Sharon and informed clearly that we wanted part time. She then convinced us to register for full time so that we can secure a full time spot and later she will change it to part time before we start. On the day before my baby started daycare, I emailed her and Nicole clearly stating that my baby will be on part-time as discussed. Guess what they did? They considered this as a 2 week notice and charged with FULL-TIME fees. Day 1 experience: (2 hours) The daycare provider LEFT THE HOUSE and we saw her crossing the road when we picked up my baby. She left my baby alone. My baby cried and cried. She is the only person my baby knew for the last couple of hours but she still left the place, leaving my child alone. Imagine, how painful it will be for the baby to start the daycare for the very first time, and imagine being left alone on top of that!!! I asked for the menu when we dropped my baby off, the daycare teacher said "I don't know". Day 2 experience: (2 hours) I kept getting text messages from the daycare provider that my baby is cranky and she asked if we can pick the baby up. Come on! What is your duty as a daycare teacher? She turned the TV on the whole time to comfort my baby. Again, I asked for the menu when we dropped my baby off, the daycare teacher said again "I don't know". Day 3 experience: (2 hours) My baby watched TV the whole time and so did the other kids. I found them all watching TV when I picked up my child. Day 4 experience: (0 hours) My baby did not like the place even a tiny bit, so we took her back the moment we dropped her off. Total hours spent: 6 hours Fees paid = Over $500 I also found that the daycare teacher doesn't provide any activity as she promised. She herself admitted that she never takes the kids outside which she is supposed to when the weather permits. Also, she never knows the menu. Complaints Story: I was really hoping that the admin would resolve the fees issue and the daycare teacher's irresponsibility issue. The reason why we quit from this daycare is because of the daycare teacher's behaviour and irresponsibility. She didn't care for my child and the mistake was all from their end. But still they charged us soooo much. The admin Yvonne was very very rude. I spoke in a very soft tone despite of all that we went through. Even then she was very very rude. Nicole was my last hope. I really hoped at least she would be helpful . But instead she was much more ruder than Yvonne. When she heard the list of my complaints, she just kept saying "Next, Next, Next". I asked her "Is this the response you give for a complaint about your daycare teacher's irresponsible behaviour?" And then she wouldn't say anything and was extremely rude. Nicole also mentioned that when she went to visit the daycare teacher, the kids were all fine watching TV and eating! So Nicole is well aware that they watch TV. What a ridiculous management?! They don't have any skills to run this business. Honestly, Stay away from this place. I'm just warning other parents so that their child can be safe from these morons. Thank you. read more

I am writing this review due to a very disappointing experience. To be clear I would rarely even bother with a review, however when it comes to my child or for others looking for a provider I feel I need to share this information. To be fair my current 4 year old was with wee watch and the same provider for three years before starting regular school, and these below issues did not persist then or I did not notice this as she was in full time. Now my current child is 1 years old and in part time care with Wee watch in Markham, which is 2 days per week @ $50/day. The days are set on Monday and Wednesday, and if you need to change a day for emergency purposes they will not allow it nor budge to assist. Now the provider I have is a great provider and has been immensely wonderful to my kids so there is no issue there, and I do know at the time she only had one other child, so making a switch was realistic and could have been accommodated. The only reasoning you will ever get from them is that they "are following the handbook and policy that you signed". There is no human compassion on their end, they will just freely deny any switch and collect the money for no service given. What really baffled me on this occasion to make me write this review was, my 1 year old is sick with a fever and was throwing up the night before. As a parent I could obviously not take her to daycare in this state, and would expect they would give another day or reimburse us for the day. Upon talking to Nicole at the location in Markham(Unionville), again they have a standard generic line I mentioned above, and seemed to not care that I as a customer should be right considering my child was sick. Nor did she care that my child was sick, and understand where as a parent I was coming from. Instead she continued to give the generic line as taught, even after I asked what can be done, or even if they expected me to bring my child to daycare sick, she stated that was my choice. Now my child would obviously be refused if I took her in, not that I would but it would have made things worse off. When asking her if I should take my business elsewhere instead, she did not seem to care as I guess they have obviously a lot of parents snowed over. I had this situation escalated to Colleen the administrative manager, which I expected to have some compassion in the situation and to have a better handle on this from a customer service aspect. I explained the situation calmly to her, and just as Nicole stated earlier she also did not have one ounce of customer related skill, and stated the same generic line as Nicole. I asked her a number of times, "What can you do to help with this issue?". Instead of trying to be helpful she said things to me in a harsh and uncaring tone like, "Is it our fault your kid is sick?", or "You will have to take the day as a loss", or the standard generic line "we are following the handbook and policy that you signed". What irritates me is I and every parent in Wee Watch pay our hard earned money to this company as others do to provide a service. instead of being somewhat understanding and flexible because we all work in the real world and emergencies occur in life where things don't go according to plan, I would expect some grace to provide optional day for the service they did not provide. This experience alone has extremely turned me off from this company and will be changing daycare services. This is more for anyone out there I would like to warn all who are considering their business with them to think twice before doing so, because these issues will arise and they will not care to be loyal to you as a customer and assist in any way they can. I am completely disappointed and saddened in Wee Watch, and also because I am sad to switch providers as she was wonderful with our children. There is no customer appreciation, it is more just a money grab on their end, whether they give the service or don't. In my mind this is highway robbery and highly unacceptable. Signing off, Very angry father read more

BEWARE OF WEEWATCH!!! Weewatch is the worst company to ever consider for babysitting services for your kids. They admitted it was their error of providing me quote that didn't match the agreement and not only did they not want to honor it they refused to give back my huge deposit . They are bunch of scammers . Stay away!!!! read more

I would not recommend Wee Watch to anyone. Very disorganized. They did not have my child's well-being as any sort of priority. The first provider my daughter was with quit on the spot after 2.5 weeks. The second, stopped taking my daughter after 12 days as they had another child lined up which Wee Watch did not notify me of. The third provider had a tv in the playroom with wires hanging everywhere along with a fish tank at my daughters level that she could easily have knocked over. When we said we would move forward with provider #3 (because it was so last minute and literally had nowhere else for her to go at that point), Wee Watch notified me that they just found out that she would be taking a holiday that friday. That would be 4 (yes 4) providers within 4 weeks, providing my daughter with no stability or ability to trust a provider long term. Once we found out that provider #3 would be taking vacay that friday, we never ended up taking her there and pulled her from Wee Watch altogether immediately. We now have my parents watching her until she starts at her next daycare (not with Wee Watch). read more

I started off this experience very excited to have my daughter enrolled into this program. We interviewed our Care Provider and had a few play dates prior to getting started to ensure that our baby was happy and felt comfortable. Our Provider told us that she would be on vacation for the next two weeks. We made other arrangements within the family. Then, I got an email from Nicole Gouveia-Martinez indicating that I would have to pay for the days that our Provider would be on vacation. After just using their service for one week not receiving any care for those days, why would we be required to pay? I questioned this with Nicole and she told me it was because I declined care. I never said anything to her about this, I made other arrangements. I then asked her if there was other Providers in our area. She said no, all of the options that she listed for me were inconvenient and completely out of the way. Also, we followed a process to ensure that our child was properly cared for and did not feel comfortable dropping her off to a stranger that we have never met. I told her this, then she said the reason that I would be paying would be to cover the overhead costs of the agency. WHAT? When I questioned this again, she told me I should have read the fine print. I immediately cancelled service with this agency. I could not believe my ears. I wasn't provided with the care or consideration as parent or a customer. It was really a terrible experience dealing with Nicole through this whole process. I would recommend that you try every other agency before Wee Watch. It is not worth the hassle and now I am back to square one. read more

Would never ever recommend weewatch to anyone. They make you sign a dozen papers at the time you register and i am pretty convinced the provider did not even take time to read it. My daughter was fed with food she is allergic to and made her sick. The provider left my 3 year old child unattended in their home daycare area couple of times and the provider was chit chatting with their family upstairs. My daughter was refusing to go back to the provider saying she is scared of her because she was yelling at the kids and spanking a 10 month old baby. This have caused a trauma and fear in her mind. She was completely potty trained with no accidents and even then she was forced to wear diapers during naps. I was not aware of this until my daughter started asking for diapers to pee. No age appropriate learning activities were provided except for some playdoh or puzzles. And after all they need is money money and money. For almost 3 weeks of day care I had to pay $1200. They did not refund the deposit for 2 weeks, saying its NON REFUNDABLE. I am happy I was able to take her off from Weewatch relatively sooner and put her in another wonderful place and my daughter loves her new care. She have picked up so well and is back to her old self. read more

I would never recommend Weewatch to any parents. I had the worst experience with Weewatch. They keep on changing providers as something or the other keeps happening with the provider you have chosen and the back up provider they provide is not even close to your house. There is no opportunity to meet them before sending your kid to the backup. Their fees structure is totally messed up if you dont take a backup. Their admin team is the worst to deal with. No concern whatsoever for the parents. When they register you they will search for a provider close to your location but once you are registered they are the most unhelpful. What is my child going to learn if they are moving from one provider to the other in the span from 15-30 days. Dont recommend Weewatch to any parent. It is an emotional trauma. It is better to pay a little more money and send the kids to a structured daycare. The providers dont even take tke kids out twice day. Disgusting at all levels read more