Very poor office staff. The doctors I saw were fine but the office policies and rude staff make it…read morea very poor experience. I had a pre-surgery visit in 2013 and when I was leaving the office - they all but forced me to schedule a follow up a YEAR LATER. I even told them I did not want to schedule anything that far in advance but they put it down anyway. A year later - I get a bill for $50 for a NO SHOW visit. They said they left me a message but when you are out of town it is hard to get messages. I asked why they did not call my cell phone since they have it on record but they just said we left you a message. I see why they force you to do a follow up now. I switched doctors for I will not be a part of their scam and I will never pay the $50.00. I highly recommend going to any other doctor in the area.

I chose not to see this group because they were not affiliated with Frye Regional. However, I hope…read moretheir treatment of patients is better than the phone treatment I received. The receptionist didn't know what hospitals the group was affiliated with and then I spoke with the supervisor, Tammy, and she was extremely rude. I tried to explain that I knew my insurance would not cover the visit and that I would pay out of pocket for it and she argued with me. I have never had a physicians office to refuse to see me because I was willing to pay for it after insurance denied it! But to make matters worse she proceeded to tell me I had made an appointment before and that it was cancelled because I refused too get my prior records which is totally not true. I cancelled because they called me 5 times to get my new insurance information and I didn't have the new card yet. Basically the girl who called falsified a note in their system to cover her own tracks. Tammy was not even open to the fact that the note may not be true. She stated " the note was there in writing so she knew that is what happened". All I can say is the physicians may be great but the office staff would keep me from going. VERY UNPROFESSIONAL!

If I could give zero stars I most definitely would. I have been going to Swisher Internal Medicine…read morefor years and sent many of my friends and family their way. I loved Brian as a PCP and loved Melissa as a PCP, but I have not been happy with my care since Melissa left. I find that the provider that took Melissa's spot does not listen to her patients. I am a medical professional and I advocate for the best care for myself. I was told by May Lee that she is the provider.... this is what she is offering, and I can take it or leave it. I left it!!! I encourage anyone who is knowledgeable of the medical field and their own medical conditions to go somewhere else. Your provider should partner with you in your health care plan, not be the sole dictator of your care.

Don't go there if you want a partner in your healthcare. She very plainly told me that she only…read morewanted patients that did what she told them. She ordered medications that I was allergic to or were not covered by my health benefits and then told me we were "not a good fit". She told me I wouldn't be charged for labs/ tests she ordered because she dismissed me but was still charged. I have heard similar stories from other former patients who are also health care professionals.

Dr. Scott Polster is my PCP. You won't find another doctor that is more thorough and caring as…read morehim. He has taken care of me and my husband for many years. When you have a scheduled physical, Dr. Polster has done his homework the night before and will have all his paperwork and questions buttoned up before you walk in the door. I also like that he tries his best to keep your appointments on time. Dawn A Hickory NC

I have been seeing Dr. Glenn for over 25 years. He is knowledgeable and always takes time to…read morediscuss issues and concerns. I never feel that he is rushing to get to another patient. The practice even has a doctor on premise on Saturdays. The rare occasions that Dr. Glenn was not in the office I had other doctors in the practice take care of me and were quite good. The nursing staff is also very personable and caring.