The entire stay from start to finish was absolutely amazing. The staff are friendly, professional…read moreand very knowledgeable. The design of the entire property is very beautiful and elegant. The spa and wellness facilities are amazing. We tried several restaurants on the property and loved every meal. The room was always stocked with snacks and drinks. I highly recommend this property to anyone looking for a relaxing atmosphere.

If you're not staying at the hotel, it can be difficult to find the spa entrance. Give yourself…read moretime! One of the bellman showed us the way as he was delivering suitcases somewhere. The spa itself is beautiful and our massages were very enjoyable. Front desk staff and masseuses were professional and friendly.

This is a higher end property and while I did not stay here, I joined my friend for breakfast and…read morehelped her pack her suitcase. So yes, I did see the room and I experienced the buffet breakfast. Breakfast is pretty darned awesome. As good as any full service hotel I've stayed at with lots of fresh baked goods, eggs to order, coffee to order, a buffet of eggs, bacon, sausages and potatoes, three varieties of smoked fish, a selection of cheeses, a selection of sliced ham/turkey, salad stuff and more. All well presented and well cared for. The room was large, comfortable and nicely laid out. The bathroom has a proper enclosed shower. Don't miss the rooftop pool and spa. The view is pretty decent. Bring a swimsuit even if the weather is cold. The hotel is expensive whether you're paying with cash or points. Expensive enough that I stayed elsewhere in Baden-Baden. [Review 21161 overall - 238 in Germany - 124 of 2024.]

Myself (Bonvoy Platinum), my husband, mother in law and aunt visited Roomers for 1 night in early…read moreDecember reserving 2 rooms. We took a taxi van from Strasbourg to Baden Baden and paid an 85 euro flat rate, it was slightly over a 30 minute ride. We asked the front desk to arrange a transfer back to Strasbourg rail station which they did. I asked them what the fare would be and was advised it would be whatever the meter said but cant be more than 125 euros. The meter was set and when we arrived at the station it read 97 but he pushed a button and it went too 200 euros. I said we would not pay that and the driver threatened to call the police. I immediately called the hotel and spoke with Constantine who arranged the ride and advised him of my situation and he refused to get involved. My MIL and Aunt told me to just pay and figure it out later. I emailed the Constantine and asked him for help and he said there is nothing he can do since its a third party even though he arranged it. I then emailed the GM Marcel Heid. He offered very little assistance saying the taxi company isnt responding to them and from now on they will only use well known taxi companies and told me he would deposit 10000 Bonvoy points which we still haven't received. They set this ride up and let us be taken advantage of by the taxi company that they set up for us. My mother and I spent over 500euros for one night at this hotel - we asked Marcel to take some responsibility in this and refund us 100 euros which is what we expected to pay. He declined stating he cant be responsible for third parties and wont respond to my emails now. So we've now been scammed by the taxi company that they set up and they just wash their hands, promise 10k bonvoy points and don't even follow through with that. Be leery abut reserving this hotel.

We came here to try REAL BLACK FOREST HAM and we were not disappointed the ham was way beyond my…read morewildest expectations my only regret is nothing will ever be as good ... my wife had the margarita pizza and it was wonderful as well the service was spectacular in a total European way can't wait for breakfast a totally delicious meal the setting is old school experience we loved it

This hotel deserves every one of its 5 stars - from the second you arrive, you'll be treated like…read moreroyalty. First off, it's literally steps from the baths as well as all of the city center restaurants and shops. Second, they have their own secure garage which is only slightly more expensive than the public garages. Third, your arrival will be celebrated with a free glass of champagne! And this is all before you get to your room...ours was massive, with a sitting area, king sized bed, walk in closet, gorgeous bathroom and an array of controls next to the bed. There are roll down metal shades to block all noise and light, ensuring a restful sleep. There are also complimentary bottles of wine and mineral water as well as free wifi. When you're on a spa holiday, you want to be pampered and this hotel will do that. Highly recommended.