Always good service and friendly especially ones in New Jersey in Fort Lee…read more One in Queens not so much always long line and staffed are not that friendly Maybe it's because it's busier ?

This is a fancy BofA location in Closter Plaza. I had been here many times over the years to use…read morethe ATMs located outside. But this was my first time walking in. They have lots of parking around, some designated for bank customers only. The inside is very clean. The counter walls and counter tops have marble exterior. There are three advisor office sections. In the middle there's nice comfortable waiting area. I went in to do a withdrawal. Had to wait few minutes for the person in front of me to be done, as only one counter was open. The withdrawal was an easy and smooth process. Overall I was very pleased with the quality and service of this location.

I had a very frustrating experience at the Bank of America branch in Closter, NJ (15 Vervalen St.)…read more I went in to withdraw $8,000 from my own account. Although a check was still processing, my account clearly showed the funds as available balance. Despite this, Anait and Sandra both refused to release my money and were extremely stubborn, offering no reasonable explanation or solution. I understand bank policies, but when funds are marked available, customers should be able to access their money -- especially when it's confirmed in the system. What makes this even worse is that I immediately drove to the Bank of America in Old Tappan, and they gave me the same $8,000 with absolutely no issue, confirming that the Closter branch was either misinformed or poorly trained. This branch is clearly inconsistent and lacks proper customer service and training. I will never return to this location and strongly recommend going to another Bank of America branch if you value your time and sanity.

We entered and there was no greeting at all. Guy who sat in the first cube when you enter looked at…read moreus as if we were going to rob the bank. I looked at him and had to ask are you going to help us or not? By the way, still no greeting from the young slickster. Does not even introduce himself, does nothing resembling customer experience at all. The manager really should can this guy. By the way there are three of them talking like it is a cafeteria so there is no reason to not greet or provide any customer experience whatsoever. Throughout the experience his facial expression is one of my brother and I inconveniencing him...All good. I will keep this review alive... Hopefully the manager is better than this...You don't need an employee like this to bring your scores (CSAT) down. Apparently, my brother went to the Chase on Route 4 which had a really pleasant staff and provided a higher level of experience and service. If I could give a zero I would...Thankfully my brother chided me to hold my tongue while we were there as I was ready to go into full "get me someone who knows how to work with customers professionally" mode. To the manager get this guy in the front cube out of your branch...Piss poor in every way possible. If I could have given a negative score I would have.

I've been a Chase customer since the 90's and my visit on this particular day is further reason to…read morebe a customer. I have been in need of a safety deposit box for a while now. I had thought I was on a list with another branch and forgot to inquire about them at this particular location. I called at 11:40AM and asked and was told "Absolutely we have ones available, what time would you like to come in?" I was told that the representative had a few appointments and whatever worked for her would be fine, I was told 1PM. That's not bad! I went in was done 20 minutes later. The representative that was supposed to help me was tied up with another client and someone else helped be, but he was equally as helpful and very friendly. Most of that 20 minutes was spent just BSing about things. Sure banks are businesses and will bend over backwards to get your money, but there's customer service and then just people that don't care. These people are very friendly and you can tell that they're genuine, not faking it to make you feel good!

PROS: This bank has treated me well form the start. Violet is very nice and worked with me with…read moreevery step of the way. They have a nice lobby, a coin counting machine, and competitive interest rates. Their atms even accept checks CONS: Their hours aren't the best. they close at 4pm and the drive through at 5pm. OVERALL: I highly recommend this bank, but make sure you get their early in the day

This branch of TD (like most of the TD branches) is excellent in their service. I've banked with…read morethem since they started in this area, and I've always gotten great and pleasant and professional help from them. When I was hacked last year, the manager quickly took care of every issue, and I was quickly on with my day. When I recently needed a new debit card, the cashier at the counter printed one out immediately. My brother banks with Wells Fargo, and his replacement debit card took TWO WEEKS to arrive in the mail. I cannot for the life of me understand those ONE STAR reviews! Certainly NOT my experience all these years.

Here at 945 to open account. There is one person working, and a mile long line. America's most…read moreconvenient bank...I don't think so.

Dan has been amazing to me ever since coming here. This place is clean, spacious, and has loads of…read moreworkers to help you. Being that it's a large bank you know they aren't going anywhere. Good amount of parking and CD rates that are high

Parents have been working with Kenneth Potts for many years now and I recently became a member of…read moreChase Bank. Kenneth really is great at what he does and is essentially our family banker. Much appreciate his superb customer service and his genuine care. Will be a customer here for many years to come.

The staff are friendly and accommodating. While true the parking is limited, there is ample parking…read moreright next store in the supermarket lot, a mere 100' walk to the bank, so I just shake my head by the number of entitled who are so lame.

the clerk who was latino with Spiky hair and glasses was taking his time having a long Conversation…read morewith a customer. Instead of making sure to do his job in a proper time frame, was working very Slowly and making jokes. Management was watching them and didn't do anything. very bad customer service and performance at work.

Pat is the best! Knows her stuff and knows customer relations better than any other banker I have…read moremet in 51 years! M. Walker

One of the better branches . Pat is extremely helpful and very patient answering questions …read more Parking is also convenient.