I have been with Wells Fargo since 1994, but only in Douglas for 4 years. Normally when I go into or call this bank, I get excellent service. However, this morning, I called in and spoke with a young lady named Brittany. I was extremely happy to reach someone because calling customer service is very difficult most times due to language barriers, so it's better to speak with the local branch. Anyhow, I noticed almost immediately, she seemed annoyed to take a call as soon as the bank opened. I briefly explained my issue to her, and as soon as it was known my issue would require adjustments, she cuts me off and tells me to call the 800 number. She says there is nothing she can do and that even if I came in, they'd have to call the 800 number. When I tell her I've been there several times and my same issue was resolved by tellers in the bank; she became annoyed and more impatient, continuing to cut me off. So much so, that I finally asked her if she could hear me okay, or if there was a delay because it seemed as though she was repeatedly talking over me before I could complete a request or further questioning. I explained to her that I've always called when I was unable to come in and if she could please let me speak she'd better understand my request. She then went into saying she can't authenticate me over the phone, to which I replied I've been verified by the local branch over the phone several times in the past and that this is the first time this has happened. Her attitude just became worse and more impatient. I finally just asked for her name and politely terminated the call. Any other time I would go up there but my vehicle is in the shop. Perhaps she'd have known that if she wasn't so busy cutting me off and being so rude. I understand we all have bad days, but a customer wanting help doesn't deserve to have someone's bad morning taken out on them. Sometimes patience and listening is much easier than claiming you are forebidden from discussing accounts over the phone, which is not true or local banks would not have a reason to allow customers to call the local banks at all. Plus, having been a long time customer, I've discussed my account many times over the phone so I knew this was not true. Bottom line, this unfortunate experience was very disappointing because it could have been handled much better than it was. I hope the young lady's day gets better and that she realizes that just reciprocating kindness and manners can lead to a much better day. read more