Not sufficient help.....too long a wait No drive up windows Slow service! Changes have not been good for consumers read more

I've always had excellent experiences at Wells Fargo. Staff have taken the time to help me with my banking-related issues, and I very much appreciate that. I've never had any problems with deposits, withdrawals or wait time. read more

Wells Fargo Bank - Wells Fargo, Dover - Banks & Credit Unions Near Me - Dover, New Jersey

This branch is ridiculous. I wanted to deposit a balance transfer check into my account. I have made this type of deposit at Wells Fargo in the past. Today they consider it a convenience check and can not process it. The teller then suggest I use the ATM to deposit it. I don't carry an ATM card with me. So they will not process this check inside the bank with the teller to deposit the funds into my account, but they will process it with the ATM into the same bank and into the same account. Make it make sense. Ridiculous read more

Extremely small interior with absolutely Zero privacy at all. This bank was built long before identity theft was a thing and I totally get that but could they please put up some walls or something because when customers are seated with bank representatives who loudly ask them for their social security numbers and personal info everyone can actually hear this entire conversation happening while in line at the teller.    I might use the drive thru ATM if it's ever working or cash a check here but You ain't Never gonna be seeing Bill having a "sit down" in this Freakin place with all My important shit hanging out. No Thank You Wells Fargo of Dover. Do Better. read more

Wells Fargo Bank - Drive Thru ATM Line Closed ..Again!! - Banks & Credit Unions Near Me - Dover, New Jersey

Back in Sept. I went to the Dover branch to get a document notarized. This was in order to close out my deceased mother's account. The Wells Fargo Estate Care Dept. had all the required documents but needed this one notarized. The process was complicated by the fact that there was no estate account set-up. I went there expecting to get the notary stamp and continue to wait on the whole drawn out process. I met with Roberto Burga who not only notarized the document but took the time to look further into how to settle the account. He called up the Estate Care Dept. and knew the correct questions to ask in order to get this resolved. He was persistent was able to get approval to process a check to me for my share of the estate. My siblings then just had to go to their branches and contact Roberto who then walked the other branch managers through the process. Both Roberto and the bank clerks were pleasant, helpful and professional. Thank you so much for your help in this matter. read more

Tried to cash a check here for two weeks, always something wrong with how the check was written. Even after correcting the issues they seemed to have with it, they always came up with some stupid reason they couldn't cash it. Horrible service and always seemed to talk down to me. Will never use this bank again. read more

I really can't complain about the local folks at this branch. They have delivered good service when needed. My larger issue is with their corporate entity. After nearly 40 years begun as a customer with First Fidelity Bank (later First Union, then Wachovia and then Wells), I reached a boiling point in 2018. I remained loyal all these years because First Fidelity was the only bank willing to accept my student loan application (that didn't care if I had an account back in 1979), but after having my ATM card hacked twice in a year, the crescendo came in 2018 when some a-hole hacked into my online accounts and proceeded to steal $1k from me. I was alerted to the theft by online warnings to which I subscribed as it was happening. First, a warning that my password was changed... then another that my contact email was changed... a third telling me I signed up for online money transfers... and a fourth telling I had sent $1k to someone's Gmail account. I immediately called Wells' Fraud Department to hear a recorded message tell me that they anticipated a 35-minute wait to speak with someone. In that time, these a-holes could have wiped me out, and jumped into my car and sped to my local branch on a Saturday afternoon 15 minutes before closing and begged them to do something. To their credit, George and Jose helped me get into my accounts and lock out the thief, and then proceeded to set-up all new accounts. From his desk, Jose called the Fraud folks and got the SAME 35-minute hold message! Long story short, George and Jose worked for 2 hours beyond closing time to help me. I then fought with Wells for almost two stressful weeks to get my money back because of THEIR LOUSY ONLINE SECURITY PROTECTIONS. The lack of concern, empathy and, at times, rudeness I experienced when I actually spoke to people in the Fraud department was shocking. At one point, I was told "Sir, you have to understand... we have many, many fraud cases to handle." Well, that was re-assuring. How about you spend some of those billions you stole from your customers when you set up phony accounts for them on Fraud Protection and defeating hackers? Needless to say, once I had my funds restored... I spent the next month working on untangled my accounts from my creditors' bill payment systems, and set-up new accounts elsewhere with a small federal credit union, and then happily walked into this branch and explained that I would no longer do business with Wells Fargo... for this experience and for the sickening level of greed and corruption their corporate masters have allowed to exist, and are now paying BILLIONS in penalties for... SHAME ON YOU WELLS FARGO! It feel so good to be free of these cretins. read more

I only go to this bank because it's for work or else I would NEVER go back. I always felt that a drive thru was meant for quick and easy transactions like deposits where you have your paperwork filled out, you send it over and it's done in less than 5 minutes. That is not the case here, AT ALL. No one goes to the drive thru with the paperwork they need or a pen for that matter, they take their time filling out their slips while they chit chat with the teller catching up on the latest town gossip. The tellers don't move any quicker either. My favorite are the people that have a question on their account and go to the drive thru to ask instead of going inside. Why they aren't directed inside I don't understand either. Although the service inside isn't much quicker either. I just think the tellers are on their own time and even if it's a deposit 10 minutes to complete a transaction is an acceptable time to them. Just terrible service all around. Sad. read more