Jordan Brown was helpful in helping me with a situation and I was not at the time a Frost Bank…read morecustomer. That is great customer service.

I can't believe I am writing a review about a bank. I have…read moremostly dealt with large banks, like Bank of America, Wells Fargo, etc. The service at those institutions was impersonal, but did what I needed. Based on that experience, I started using an online-only bank. One reason I switched was the online bank (Aspiration) does not invest in fossil fuel companies and they make donations to reforestation efforts. They just aligned to my views. I mean, why not an internet bank? If it's impersonal anyway, why not just do everything online? I found a couple services the online banks don't handle as well as a local bank: cash deposits and cashing in U.S. Savings Bonds. The cash deposits weren't that big a deal, since I don't have very many of them, but I have received a few. The bigger issue was the savings bonds. I inherited savings bonds when my mom passed a couple years ago. They have been sitting in my safe because I'm a procrastinator and didn't really know how to handle inherited bonds. One day, while looking for something else, I came across the bonds and decided it was time to do something about them. I wanted a Texas-based bank and selected two to visit. I started opening an account at the first one I visited (Texas Bank) and was told there would be a hold on the funds for a couple weeks. I decided not to open an account, based on that. Next, I visited Frost Bank. I asked about opening a new account and mentioned the bonds, asking about any hold. I was told the funds would be available immediately, so we started the process of opening an account. The person I worked with was named Elijah and he was EXTRAORDINARILY helpful and really got to know me and my banking needs. The account setup was quick, but then he had me download the Frost banking app to my iPhone and helped me set it up! By "getting to know me, " I mean really getting to know me. By the time I left, he knew about my work with TxETRA and my passion for electric vehicles and renewable energy. True to his word, when I checked the app, later that day, all the funds were available to me! But wait, the story doesn't end there. About two weeks after I opened the account, I got a phone call from a manager at that particular Frost branch, asking about my experience opening the account. Unfortunately, I cannot remember his name, but he asked about my use of the app, to make sure I wasn't having any difficulties. He also guided me through setting up some of Frost Bank's fraud protection settings on their website. I made sure to mention the great service I had received from Elijah. Somewhere in the conversation, something clicked for the manager and he said, "Oh, you're that electric car guy!" Now that I have experienced what a PERSONAL banking experience is like, I'll always have a Frost bank account.

I've been a Member more about 15 years and love them. Their Benefits checking is great. I…read moreoriginally had another bank which was bought out by a giant conglomerate banking system and started nickel and diming with fees. That's when we switched. I have financed 2 houses, several cars, and loans. Their rates are great and the customer service is second to none. I wish there were more locations for the few times I do need to go in, but 95% is handled online through their online banking. I will only use credit unions from now on and this is a great one.

This credit union has been going downhill for years. Lengthy hold on an insurance check, I didn't…read morerealize large insurance companies were that risky to take a check from. Very lengthy hold times if you need to do business over the phone. Just not as good as used to be or could be in my opinion.

I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

I have account from last more than 9 hrs but never had any problems but recently from last 3 months…read moreor so having worst customer service and takes 30 To 35 mins for deposit money or giving out change. I understand everyone are short staff but they are just slow and takes forever.

No Saturday service, carry prohibited and no security guard. Unfortunately these factors mean I…read morewill have to do business elsewhere. On a positive note, they do have safety deposit boxes and you can call this location directly and quickly speak with someone at this branch instead of going through an extensive phone menu before reaching a off-site representative.

Great customer service is the most essential part of my banking experience and First Convenience…read moreBank checks off all of the boxes for me. Customer service representative Asthma helped me open my checking and savings account at First Convenience Bank a couple of months ago. She has personally phoned me over the past couple of months to help me set up my direct deposit from my Social Security account. Asthma has also enlightened me about First Convenience Bank's access to my Social Security funds two days earlier than the posted date of the third of the month, the standard date of Social Security's direct deposit. I also learned from her that First Convenience Bank allows me to take out a personal loan beginning after four months of my Social Security direct deposit, using the Social Security payment as collateral. The first payment of the loan begins 45 days after the loan date. First Convenience Bank offers a great interest rate at a minimum percentage. I had been a customer of a well known bank (WF) since 2018. When I applied several times for a small personal loan, I was always turned down, citing poor to average credit scores. There was never a mention of using my SS deposit for collateral. I'm highly impressed with the customer service, especially with banking agent Asthma, at First Convenience Bank of Texas! Kudos for helping me understand the great perks that I'm entitled to for being an established customer with the First Convenience Bank of Texas!

Most people associate First Convenience Bank with transient banking, or second chance accounts, and…read moreI get that. However, this bank.means so much more to me. When I left the farm and hit the highway for the big city of Denton back in 2005, I was "Mr. Low Credit No Credit." I needed a bank account for this strange, new world, and 1st CB came through. Today, so many years later, I could bank somewhere else, but I would rather not. It is, as it's name suggests, convenient. They have 7 days a week hours, and even most holidays. They may not be open before work, but they are open well after. It's so wonderful knowing that I can bank at times that are conducive to work. Particularly, this location has a wonderful staff from management to the tellers, I haven't a single negative thing to say.

Every time I visit the credit union the staff are always helpful and professional. Been a credit…read moreunion member for 40+years and the DCCU is truly there for its members.

When ever I go there people are are always friendly and professional. Hard to find that now a days!read more

Colonial Bank bought our loan from Prime Lending (a great company in Austin) without our knowledge…read more That's when things turned bad. They immediately INCREASED our mortgage by $300 per month without notice. When I called to ask why the rep explained that they projected an increase in property taxes; so they needed to fund the escrow to cover it. This increased payment has gone on over a year now and we have a sizable SURPLUS or our money sitting in the escrow - unavailable to us, as the property taxes DID NOT increase as they had projected. That's nice, however they are not giving us our money back or even applying it to principle. I've called 2x now and the very nice and polite phone rep tells me that they will be rebalancing everything and cutting checks soon. Still - I don't like it that they have essentially had an extra $4K of my money this year and I need this to pay INCOME TAXES NOW!

If you're looking for personal Banking and one on one Services Colonial is the perfect place to do…read moreyour Banking, Rachel, Stacy, & Jennifer are very knowledgeable and have excellent Customer Service skills, Rachel helped me with some bogus charges on my account, along with helping me setup my online banking (not to good on Computer). Stacey is very personable and usually is at the drive through with a smile and upbeat attitude.. Been with them for over Thirty years and have nothing but great things to say about them and Colonial.

If you are looking for a competitive bank, keep looking…read more We are long term customers with significant deposits. The brach is close by and routine day to day transactions work reasonably well. The brach staff is friendly and their online banking works well once one learns its quirks. If you need other banking services, things go down hill quickly. For example, when we inquired about a car loan we found that they were a full percentage point above three other quotes we had. When we went in to get our wills notarized, we were informed they do not offer that service, even after a staff member had assured us during a telephone call before we went in that they do offer that service. Etc.

Excellent service. I am the signer on a relatives account and we have had some challenges managing…read morethe account. First Financial has come through in a big way! So personable!