My grandmother and mother opened an account for me with this credit union when I was a boy. I've…read morebeen with them for years! Had a car loan with them a few years back and had a very positive experience! I like their new location in Cottonwood Heights. Beautiful building and the tellers were so helpful and friendly! I needed money wired from my account to complete a purchase of a condominium. I thought it would take a few days to wire the money. But to my surprise, it was received the next day and the title company was able to complete the transaction and close the loan that day! They completely understood my situation and did everything they could to help me with it! They bent over backwards - knowing that I could save some money if I closed early and they made it happen! I was very pleased! I love this credit union and would highly recommend it!

From the owner: Do you want a better way to bank? Visit Utah First Credit Union in Cottonwood Heights. We've been…read moreserving and supporting your community for more than 80 years. Partner with our bankers or loan officers to manage your money, start a line of credit or supplement your savings. We'll help you get what you need at an affordable rate. This is how we are Practicing the Art of 'Yes'.

My wife and I showed had a rather large check that we didn't want to hold onto until the next day,…read moreso we drove here and showed up at 6:02 (two minutes after they closed) in hopes that they just hadn't quite locked the doors yet. Unfortunately, they locked them already so we got back in the car prepared to drive away, then like an angel one of the employees came out the front door and told us they would be more than happen to help. So yeah, that was pretty awesome that they helped us out after hours

I was only person at drive thru took 3 mins to even have someone address me, I was certain I got…read morethe hours wrong So I watched my car clock.. Nope! 9:28 AM, sign still said CLOSED. No big deal. However still being the ONLY person in person at drive thru with a simple check transaction. I waited so long that after 5 mins with no word, I decided to go inside to get my simple receipt of transaction. I had no cash to deposit.. JUST CHECKS DEPOSITED IN SAME ACCOUNT! What gives Cyprus??.. this is your Only JOB: Withdrawals and deposits. It can't possibly take 8 mins to do this when I am the Only Person at Drive-Thru, can it??!

This is the cleanest, most modern looking bank I've ever been to. If I lived closer I'd make it my…read moremain branch.

Super slow service and staff members have bad attitudes and will go out of their way not to help…read moreyou, long lines and only one or two bank tellers , while under staff members avoid helping anyone, don' t bank here

I've been banking with this credit union since the early 2000's; and haven't had any problems with…read morethem since. No-fee checking and easy to use mobile/web apps have been great. When my debit card was used for fraud? They easily cancelled that card and issued me a new one. When my bank account was going to be stolen through some crafty fraudster? They cancelled my account immediately and helped me set up a brand new one. This credit union has great staff: tellers, loan officers, even the president has helped me structure my recent auto loan. I got my first mortgage here, had two auto loans re-financed, had some personal loans to consolidate debt, and every time I've received rates comparable or better than other banks/credit unions in town. They are clearly not one of the "big guys" when it comes to banking or credit unions but I trust them all the way.

Horrible experience I make 5+ charges a day for basic needs and they turn your card off for fraud…read morehorrible service as well

This place really out did themselves, with such a beautiful atmosphere, and brand new state of the…read moreart facilities they due whatever banking needs you might have. The staff was really great and they were very helpful in getting me through this process. They had great ideas and listen to my needs from the very beginning. I'm glad to be banking with you now and the foreseeable future. Thanks again for everything.

From the owner: Canyon View Credit Union is a member-owned, value-driven financial…read morecooperative serving over 130,000 members since 1956. Our mission is to help members navigate their path to financial success with confidence by providing personalized service, competitive rates, and innovative products that support long-term financial well-being. Proudly rooted in Utah, we are committed to investing in our local communities through financial education, member-focused solutions, and 21 conveniently located branches. We are a trusted path for your financial journey.

I have been with the OEFCU for over 30 years .The service is always great and their rates are the…read morelowest around. OEFCU is the largest union operated credit union in the country, but you are treated like a down home personal credit union. I would recommend them to anyone. Tom G.

From the owner: Credit unions and unions share the common bonds of unity, honesty, and family values. OE Federal…read morewas founded by union workers and, to this day, we remain 100% union. Our members are our family, and that's why we offer special benefits designed specifically to help others who are union strong.

Very nice and helpful people. They don't ignore their members. They would actually call me and…read moreupdate me on my loan.

Head warning. I had an individual account and a joint account with my husband. I logged into my…read moreaccount one day and my husband's name was on my individual account. This is alarming. I called them immediately and they fixed it. But the next morning I log in and my name is back to my pre married name. This will screw up my direct deposits. I've been married eight years. I changed my name with the bank eight years ago and they reverted it back for no reason. Customer service refused to help. My husband and I are planning on closing our accounts and opening new ones elsewhere to a national bank. We are moving out of state anyways and I bank also online with SoFi, so we want a brick and mortar bank as well. No need for Mountain America. I wouldn't recommend or trust them. They broke KYC regulations by changing my name for no reason.

*Update - I spoke with the VP of Credit and as I said at the bottom, she was a very good listener…read more She took a look at the app and determined that yes, it lacked some basic features that she thought were reasonable to expect, she removed two of the late marks from my report, and has spoke with the developer about making some changes. The third one she said she looked into it and the company did in fact do quite a bit of due diligence by way of phone calls and letters sent and so she couldn't use the app as a reason to delete that one. I thought that was fair. Very happy to hear this. Should bump my score back up pretty significantly. As soon as it does I'll be right back in there to expand my HELOC. Thank you, Susan for your assistance. I can now safely say that AFCU cares about their customers. Highly recommend. I have a HELOC with AFCU. Right after closing I downloaded their mobile app to help me manage my account. Unfortunately it lacks some very basic features that I've come to expect from financial management applications that have caused me quite a bit of trouble. For example: when you get a HELOC with AFCU you also have to open a checking or savings account. This is actually kind of nice because you can simply transfer funds from your HELOC account into your checking or savings account, and then turn right around and pay your monthly HELOC bill with those exact same funds. However, when you do this, as I have done, the app offers almost no indication that a "payment" has been made. It never even uses the word payment, anywhere. Ever. Nothing that says "Your payment of X has been received. You now owe X for the month of X. Your next payment of X will be due on X." No, the only indication that you've made a payment of any kind is that the due date changes. Also, if you're late on a payment (which I just recently learned I was THREE TIMES, apparently) it does not tell you. Even if you are multiple months past due it doesn't tell you. The minimum payment amount is the only amount due--you can't see the total amount due, so you just have to guess where you're at. It doesn't show you a past due amount, it doesn't tell you what fees you were charged for being late--anything. Again, the only thing that gives you any indication that anything has changed in any way is the due date. The amount due remains constant whether you're on-time or several months late. I've since learned to use this due date as my one and only guide to knowing the status of my account, but before I was able to figure that out, as I stated above, I had apparently already been over 30 days late three separate times (I learned about this, ironically, when I went in to inquire about increasing my HELOC and checked my credit while I was sitting there discussing the rates with a loan officer). Here's where it gets frustrating: They apparently don't care. I wrote their credit department an extremely polite letter explaining the situation and they replied with a canned email about how unless there was an error on their part, there was nothing they could do for me. I explained that I understood and even agreed with that position, and I believed that, if they were interested in helping me, the problems I just described with their mobile app COULD be reasonably interpreted as, if not an error, then at the very least, an oversight that directly contributed to me not making my payments on time, and I believed they could use that as justification for removing the late payments. To my surprise, rather than giving me the benefit of the doubt and granting my request, they doubled down and become oddly defensive. They insisted that since the app shows the due date, that should have been sufficient and there was nothing they could do for me. When the first person I spoke with shut me down so abruptly, I asked to speak with her direct report to see if she could help. When she shut me down, I asked to speak with hers. She shut me down too. I'm now waiting to hear from their Vice President of Credit but based on the way I've been treated thus far I'm not very hopeful. *update* spoke with their VP. She hasn't assured me yet that she'll reverse the previous decisions but I felt she was actually a very good listener and we had a very good conversation. She said she's going to take a look at the app and get back to me shortly.

Aside from seemingly to have nearly no bankers (anytime I've tried to set appointments they have…read morebeen weeks out) this branch is good. They even have someone that greets you literally the second you walk in the door and asks how they can help you.

Wow!!!. They are the worst to deal with. We have a dozen business and personal accounts with Chase…read moreBank and cant ever get ahold of anyone at all to find out anything and then out of the blue we get a letter from them saying they have reviewed one of our accounts and will shut it down in 45 days. We tried to get a hold of Kaden Marble over and over and over again and left messages and texted him to no avail. And the feedback we got was I have to see what is going on. WE have also called in and all they say is we dont and wont tell you why we are closing it down and I made a statement well maybe Ill close all of them down and they just said that is your decision. They are so grateful for everything that we pay out to them every month apparently that they just dont care. WE are switching banks and will end up closing every one of our accounts down. Great bank to stay away from

Lindsey was fantastic, she helped me with everything I needed! It was a problem I thought would be…read moreawful to figure out, but she made it super simple and easy.