Pulled up at 4:58. Waited to be greeted and didn't get a response so at 4:59 I pressed the call…read morebutton and even though they were talking to another customer in the lane next to me and it was not 5, the girl said they were closed and turned off the camera. This was all after I got there at 4:30, tried to use the ATM that was broken, went to another ATM, then came back. Horrible customer service! Locations in Lehigh Valley are Soooo much better!

These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

Told manager I did not want to discuss why I was annoyed with Wells Fargo, but he pressed it,…read morebecause he really wanted to help. Really, all he wanted to do was tell me the rules at WF, because he could not, and said he would not, convey to me what I was saying - which means he wasn't listening. The first step in resolution is to listen and understand. Okay asked him if he could convey to me my reason for being annoyed - and he literally said he wouldn't. That is when I become annoyed, and left. Wells Fargo is an annoying bank, that plays the timing to hit you with charges. I will keep it as a convenience, but NEVER make it my main payroll deposit bank.

Every time I go in there and I need a notary or anything like that it's always a problem Wells…read moreFargo robbed everyone but for banking with Wells Fargo for the amount of money I have in the bank they should do more I've been using this bank for over 20 years my first mistake staying so long soon I would be changing Banks

The staff at first hope bank is top notch. I deal with Deena Smith mostly who is always on top of…read morethings and makes sure I'm well taken care of and understand all the banking terms. The staff at First Hope is an example of a small community bank with a focus on CUSTOMER SERVICE which all the big banks forgot about on their journey to maximize profits. I highly recommend First Hope for all your banking needs both personal and business. First Hope has been able to assist me throughout the years with personal banking, home mortgage, business refinance, business line of credit and even PPP loans for my business throughout the pandemic.

From the owner: First Hope Bank is a family operated community bank with products ranging from deposit accounts to…read moreloans to investment and insurance products offered by either our Trust Department or Raymond James Financial Services, Inc.

This branch lacks professionalism. I have been trying to open two accounts with this bank. The…read morefirst appointment was cancelled day off by the back because they required paperwork which they failed to inform me. The second appointment last 5 minutes because once again they failed to inform me that they required more documentation. In between I have called, left voicemails, and sent emails with no response. I dealt with both Martha Z and the branch manager. All they could say was "I'm sorry" as if that was to fix the month I have lost trying to get these accounts going so I could get my businesses up and running. Very disappointed and displeased with this branch and the financial employees.

My banker, Jaella was AMAZING! I can't thank her enough for helping me to help my elderly father…read more She was so friendly and supportive. Thank you Jaella, you rock!