I am writing to express my profound dissatisfaction with the service I received at the 28th St…read more branch. I had an extremely negative experience with a customer service representative named Sophia Walls. Ms. Walls was exceptionally rude and appeared to lack the competence necessary for her role. She failed to schedule my appointment as requested, after a coworker had already wasted nearly two hours of my time the previous day due to similar confusion. To make matters worse, Ms. Walls knowingly directed me to a branch 25 minutes away, fully aware that they could not assist me. During this time, four employees at the 28th St. branch, including Ms. Walls, were idle but claimed to be "busy" and unable to help. In my opinion, Ms. Walls is not fit for a customer service position, and this branch needs intense customer service retraining. As a direct consequence of her actions, I am seriously considering closing my accounts with US Bank.

This branch is the worst I have ever been to. Slow, disorganized and seemingly uninterested in…read morecustomer service. Made a major mistake regarding a deposit. They wouldn't answer phone. When I finally got through and asked to speak to the manager, she was "unavailable." Called the district manager. He never called back. In my opinion, there are much better banks than US bank.

I just switched my personal and business accounts over to Flatirons Bank after being with one of…read morethe big banks for years. What a huge difference it makes banking locally! Feeling part of a community is important to me, and I always disliked the coldness of big banks. They never got to know me as a person, they knew nothing about my business vision, and didn't care to ask. The wonderful people at Flatirons Bank will make you feel welcome in a way that only a small community bank can. It's easy to contact them when you need something, things get resolved immediately, and they truly care about you. Their products and services are fantastic as well! There's nothing I dislike about this bank. If you can't say that about your bank, it's time for you to switch, too! :)

my wife and I used Flat Irons Bank and Peter Jamison to obtain a bridge loan as we downsized…read more Everything went very smooth with no issues. I would Flat Irons Bank and Peter Jamison for any lending needs.

An example of why banks are going away as we know them today. As a longtime customer, i walk in…read morewith a bag of change to convert to cash. Oh, we dont do that anymore. What?! No too much trouble... the millennial told me. But YOU can put them in wrappers in our lobby. He gave me a plastic thing and wrappers with a smile. I sat there while 5 employees watched and NO customers were in the bank. No one even looked my way or offered to help. Thats what we call modern day customer service. Bye bye Chase!

Okay. The most important thing about a bank is that it doesn't lose/misappropriate/embezzle my…read moremoney. Chase has not done any of these things. Yay, Chase! It has, however: - charged me hidden fees (apparently having a money market account is the same as having a financial advisor, so they charged a 'financial advisor' fee) - given me horrible financial advice (tried to get me to invest my money in the stock market - as recently as right now, but mostly in the last couple years. Oh yeah, great idea, I'll get right on doing that, Chase!) - gotten really confused when I moved from IL to CO. Apparently, despite having the same title, banks in IL and CO are (were) owned by different corporations or something and so it was well-nigh impossible to do things like, say, transfer my funds from my old account to my new account, or recognize that I had been a Chase customer for 5 years. - failed to recognize Swiss francs as a legitimate currency But like I said, what I count on a bank to do is keep my money safe, and Chase has done that, so they are A-OK with me, comparatively!

We use this bank for our company, I do not personally bank here and never would. I hate going…read moreplaces where I feel like I'm bothering someone to do their job and this branch made me feel so uncomfortable inside last time that I tried the drive up this time and they where even more annoyed and rude. They told me that my large amount of cash deposits where holding up their line!

I don't have an account here. I work at a credit union down the street, so technically I"m a…read morecompetitor, and I have to say that the young people at this branch have phenomenal customer service. I was here to pay off a loan that was refinanced by my credit union and it seemed easier to just walk the check in than to send it off to a PO Box somewhere. When I walked in there was a greeter asking the reason for my visit, and when I explained, I was walked over to the line to speak to a teller. I think the teller might have been in training, because the young man behind her quickly stepped in to help with my somewhat unusual request. Then he involved the guy at the drive-up. To make a long story short, several people got involved in the transaction I needed to have done because it was out of the ordinary, but throughout the whole thing, everyone had a smile on their face and seemed happy to help find me the answer. They invited me to have a seat in their cozy lobby while they figured things out. In summary, I give the folks at this branch four stars for the amount of service they gave and their professional demeanor and positive attitude. Wells Fargo Bank itself probably deserves one star for the fact that they're a money-grubbing bank who fees its customers to death, but we'll leave that out of it for now and lean towards the employees at this branch who give amazing customer service. If it wasn't for the red tape they had to wade through to make the transaction happen, they would have gotten a solid 5.

Terrible customer service at this branch. Further, they are not trained well and cannot handle…read morebanking needs for premier members. Avoid this branch at all costs-they will leave you to wait and wait - even three employees putting their heads together cannot manage a simple task. Today was sort of the last straw with this branch: I was told by the blond lady in a red jacket that they would be right with me, which was fine. However, instead of helping me (there were many people behind the counter and I was the only person in line), one of the employees was dismissed (she clocked out and left the bank) and the red jacket ignored me and turned to another task. If you go to the downtown branch, the tellers are far more professional. If you need help with premier checking matters, it's probably best to go directly through your broker or switch to another bank altogether.

Wells Fargo has had some real problems with their national reputation lately but I have never had…read moreany problems locally. In fact, at the main location in Boulder, I have worked with a personal banker for several years who is probably the best I have dealt with at any bank, in decades. But the main location downtown on Pearl is not so easy to use for convenient quick access. However, Wells Fargo recently closed the convenience banking, drive up and ATM location near my home that I have used for decades. And sold the property. So it was time to research and find a new such location from their multiple other sites in town. I tried a few and this one turned out to be the best for me. The first two I tried were not satisfactory for me for various reasons, location access, my travel patterns and staff friendliness. This location was a good fit. It's right between Target and Trader Joe's, where I go all the time though quite a bit farther from home than my long term location. It's easy to park and use the ATM. And for a few items, I have needed to step in and use the tellers and I was immediately greeted, no lines at the tellers and everyone was friendly. And a bright clean decor. So this is the one for now.

Was inside at verve which was located at the capital one cafe …read more.. It was actually a great place to lounge at ... Staff was so sweet , super kind and helpful ... I will say that I was shocked the coffee was really good and for sure will be coming back here They vibe was really chill Love the place

I had a great experience at Capital One Cafe. I ordered the Ube Matcha Latte, and it was absolutely…read moredelicious. It was served hot and perfectly balanced in flavor. The baristas were friendly, welcoming, and made sure to let me know as soon as my order was ready. The cafe offers plenty of seating options. The atmosphere was clean, comfortable, and inviting. Pro tip: you get 50% off your drink if you pay with a Capital One Card.

Human errors not forgiven…read more.. If you ever want to know how a "favorite" credit union handles customer service, accidentally make a "human" error on a payment. I did just that! The amount of credit card charges on last month's statement came to $595.69. I pay my statements - in full - monthly. In error I read - and made last month's payment - for $595.64 - technically .05 short of the statement amount. This month, an additional charge of $7.86 appeared on this month's statement - apparently representing interest charges for the "human" error I'd made in making last month's statement payment (actually, statement font is also relatively small). Thinking that the solution would be relatively simple, I'd call; tell the truth ("I made a mistake"), beg for forgiveness ("this is the first time I've ever done this")...and try to bring some "reality" (read: "humanness") to the situation ("since I'm a good, consistent customer...can you waive this fee"). Here's the OUTCOME...I MUST pay the EXACT amount on this month's statement ($579.18 - which besides credit card charges for the month includes the $7.86 interest charge for the "human" error made in misreading and paying last month's statement). Once this month's payment has been received by them, they will "take it under consideration" whether to "credit back" that interest charge onto next month's statement. Looks like this particular credit union 1) has little regard for "human" error; 2) struggles with recognizing "reality" - yikes for a measly .05; 3) that they would force, make and put a trusted, reliable customer (for over 30 years) through this kind of hoop-jumping torture. After 30 minutes on the phone with this financial institution, I've definitely learned a lesson. Truly ridiculous MY ADVICE: consider other financial institutions for your credit card needs. I've never encountered this type of twisted "customer service" from the folks at Chase. Maybe it's time to switch to only using them?!

I am extremely disappointed with Elevation Credit Union…read more My vehicle was repossessed yesterday, and I made a good-faith effort to immediately pay my past-due payments. Instead of working with me or offering any reasonable solution, they refused to accept my late payments and demanded the full balance -- something that is simply impossible given today's economic conditions. On top of that, communication has been very poor. Many times the bank is closed, understaffed, or does not have proper personnel available to assist customers. It is very difficult to get clear answers or timely help when you need it the most. Right now, many financial institutions are working with their customers and offering options during these difficult times. Unfortunately, that was not my experience here. I was willing and ready to resolve my account, but no opportunity was given. I expected better customer service, communication, and understanding from a credit union that claims to support its members. I would not recommend this institution or do business with them based on my experience. I will also be supporting upcoming laws in the State of Colorado that aim to bring more fairness and accountability to repossession practices, as situations like this highlight the need for better consumer protections. I hope they improve how they treat customers facing temporary hardship, because situations like this only make things worse for people trying to do the right thing.

If I could get into my account, I would change banks, but I have been locked out because they say I…read moreopened my account in a place I did not open my account in. How do I even fight this incompetence????

Shoddy atm locked my card in the machine with no way to use the atm or take my card out. Have to…read moreget a new card now. Never go here if you are interested in keeping your card

I'd give them zero stars if I could. I had opened a checking account with them and they closed it…read morewith no explanation and no notification. I've called the local branch on 28th St. in Boulder, CO and left 3 messages with the banker that opened my account. They have not returned my calls. I had a balance in the account that I can't access and I'm told by their toll free customer service that a check is being mailed. When, they couldn't say. Again, no explanation from them. This bank is terrible! I recommend you stay away.

The ATM outdoors is not working, and the one inside is not accessible after hours. There should be…read moreat least one working ATM available here at all hours, in my opinion.