I have been a customer of this bank since they opened. It's been about 15 years. I've always been…read morehappy with the personal service of the managers, John, Jeff, and now Diego, as well as the various staff members who are noticeably friendly, upbeat, and gracious. It's evident that this bank is well managed. The fees are fair. The communication is very good. Online banking is smooth and easy. All around, a very solid financial institution, providing a great service to the community.

I brought all my name change paperwork and they helped me open a new account under my new EIN…read morenumber. I am so glad! It was a bit confusing and we had to talk a bit. But it worked and I am happy! The staff is nice. The location is clean. They were helpful, efficient and professional. I am very happy with the experience I had at this branch of Capital One !!

I just went to this location 15 mins ago with an online account problem. The guy, a bank…read moreconsultant, helped me fast, precise and direct to my problem. Also, he was be able to greet other customers at the same time. This is is absolutely professional. Thank you so much team Capital One bank of Sterling. You guys did a good job.

Great staff and amazing services! We were helped with…read moreadvice, investment advice and support

They have redone the inside which looks nice but a bit smaller than before. A normal transition…read morewhich I do, money order, became a complicated matter in which the teller said I needed to speak to someone else about. I've been getting money orders for over 20 years with no issues until today. Unfortunately I couldn't stay to work the matter out because I had an appointment to get to but I was very disappointed because now I have to go back to the bank.

I've banked with many institutions over the years, but I've never experienced the level of care,…read moreconsistency, and genuine humanity that I've found at Apple Federal Credit Union. From day one, Melissa B. has set the standard. Every interaction--whether business or personal--she has made me feel like, in that moment, I was the only priority in her world. Her attentiveness, professionalism, and kindness have been unwavering, and she has become one of the primary reasons I remain loyal to Apple Federal Credit Union and confidently refer others. It's rare to find someone who blends competence with compassion so effortlessly, and Melissa does it every single time. Ken

The machine steals my money and tells me to come back the next day to retrieve it. I return the…read morenext day and get my money. Several weeks later... I make a regular deposit at night, and the machine literally steals my card, stating that it has been withheld for security reasons. Now, I am without a debit card. Apple FCU is one of the two banks in the U.S., along with Wells Fargo, that causes more problems than it provides benefits.

I came to this location for the first time since they opened. I'm glad they opened this location!…read more The staff was super friendly and very accommodating. The branch is slightly smaller than other locations, but still functions the same. Parking is available (10 & 60 minutes) in front of the NWFCU and surrounding businesses.

From the owner: For more than 70 years, Northwest Federal has provided valuable financial products and services for…read moreour members. As your lifetime financial partner, we'll be there for you when you need us--from your childhood savings account to financing your college education, first car, family home and retirement savings. You can count on us to make a positive difference in our members' lives and in the communities we serve. Our Why Statement Together, we serve and inspire to transform lives. Our Mission To create quality financial relationships for a lifetime by providing valuable financial products and service that exceed members' expectations. Our Vision Northwest Federal will be the lifetime financial partner for our member-owners.

I had a huge fraud issue with my BoA account and was frequently in this branch location over the…read morethree month course of getting it resolved. Though I was very unhappy with BoA at a corporate level throughout the process, my relationship banker Mattheu was fantastic. Mattheu was there with me throughout the entire process, saw that the issue was resolved in a timely manner, and helped me feel comfortable throughout the process. I would recommend Mattheu to anyone interested in this location.

Very weird, unprofessional, rude, business banker. Very hard to communicate. Didn't like the…read moreservice.

Fairly standard Bank of America location. It's small - like really really small. But it was easy to…read moreget in and out of and there was literally no one inside when I entered with two tellers standing by at around 4:30 on a Wednesday afternoon. I was able to quickly and easily make my cashier check deposit to my account by using my debit and pin card to authenticate myself. The only issue is the guy seemed a bit flustered and almost forgot to have me sign the back of my cashiers check and he didn't even check my ID for a pretty large deposit so that was off-putting. I was in and out very quickly all things considered and had no issues here. Everything was fast and easy. Cashiers were not especially friendly or talkative - but they were efficient. Still, I'd go to a larger and more updated branch for day to day banking if I had the option between two (there is another location just down the street in another strip mall). This one was very nondescript, tiny, and didn't look like any other Bank of America location I've seen... but I'm used to stand-alone buildings not strip mall locations. Either way - it worked!

Went there and spoke with a woman Arezoo. She was very rude and disrespectful to me as and my…read morepartner. Her breath was also terrible and she appeared to be on drugs.

The best bank i have been with. I have businesses and use many banks but I find that M&T is the…read morebest. The service fee is low or nothing, the manager and the staffs are very attentive. The only down side is that they don't have the branches in some cities otherwise they will be the only bank that I will use. AAA+

Terrible customer service. We were on time for an appointment but then the staff dismissed us and…read moreasked who had been waiting the longest. Took that person who did not have an appointment and said they would get back to us. So we left. Not going back to that banking chain and leave you to make your own decisions. Would rate as zero but that option not available.

Always truly pleasant tellers and customer service representatives. The wait is a bit much some…read moredays though. They should try cross training some staff for teller and customer service roles.