I will not be a repeat customer. My advice would be to use any other travel agency. I arranged a…read moregroup booking agreement with one of the owners, Lani Malanchuk, so that the guests attending my wedding could benefit from booking together. After sending out my invitations, I thought it would be smooth sailing. This premature thought was anything but accurate and given that everyone had Lani's contact information, I was stuck with her. More than 10 business days would go by after guests inquiries with no response from her before guests would turn to me out of frustration. When I let Lani know that this time frame was unacceptable and unprofessional she assured me that she would pick up the slack. However, after a short passage of time, she fell back into her old habit and when I confronted her a second time about her far from stellar service, she informed me that a heart attack in her family was to blame. I can understand why that would keep her out of the office, but what I can't wrap my head around is why this kept her from having her paid employees fill in for her. We ran into a serious problem of untimely and non-responses on her part yet again a couple months later, and this time she explained that her business partner had passed away. Yet again, I understand that unexpected life events crop up, however, I still can't understand how a business owner is not able to delegate tasks to her paid employees during such times. Instead she chose to ignore the messages my guests were leaving for her, necessitating my involvement on their behalf. Anyone who has been involved in the organization of a wedding, can understand that this extra task that fell on me, the bride, caused a great deal of unnecessary stress. As the wedding rapidly approached, we ran into a snag with one guest who hadn't booked in a timely manner and Lani assured us she was doing what she could to find a solution. On more than one occasion Lani informed this particular guest that she would have a final reply by a particular day, however, that day would come and go with no word from her. My guest and I would both contact her yet again and be given a similar reply from her about a new particular day and be left hanging yet again. Fortunately we were able to book this guest in the end, no thanks to our "travel professional."

We booked a 2 week Caribbean Cruise , with Kate S. She is very friendly, knowledgeable, and easy…read moreto work with. We were referred here by our friends. ( word of mouth is the best ) . We found exactly what we were looking for. And now, Kate is booking our Shore Excursions for us. We like the fact that booking with Kate, is all paid in Canadian Dollars. And she does the homework. The office is right on Victoria Street. Easy to find. I highly recommend using a professional when booking your travel and cruise needs. Give this place a try, and give Kate a chance to help you out .

Went on the Christmas in Victoria Tour. 5 days. Stayed in 2 very nice hotels, had great meals,…read moreand really enjoyed the whole experience. Our coach driver was so prompt, and friendly. The bus was sparkling clean and very comfortable. Our group was 37 in total, half from the interior and half from the lower mainland. We had lots of free time to relax and visit, but also had enough activity to make the trip interesting and fun. All in all , the itinerary was very well planned. Looking forward to another enjoyable tour in the near future. I thought the tour package was excellent value for money paid. Oh, and the Complimentary Happy Hour on Christmas Day was really a nice touch.