We contacted Design Construction LLC (also listed as DS Construction LLC) about an estimate for an…read more18'x4' concrete pad. Danny (the dad of the owner) was very fast about getting back to us and getting an estimate done. The price was reasonable, so we went with them. We should have been worried when Danny said that we needed to pay the full amount prior to work getting started. We're fine with paying deposits, and we should have told them we could do up to 1/2 up front with the rest after the work was done... Work got started and the crew was efficient in getting everything prepped and ready. Once the concrete was poured, though, my wife noticed that they had not routed the gutter downspout under the concrete like Danny told us they would. The crew contacted Danny who said that he had "forgotten" to tell them, and then without telling us what it would entail, they cut into the freshly poured concrete to create a trough for the downspout. It was at that point that he then contacted us and told us that his workers didn't have either the cash or a credit card, and could we "loan" them $25 to go to Home Depot to get the necessary pieces. We did so. The workers then told us that they would make it look good by putting diamond plate over the downspout so that there wouldn't be a concrete patch, and that it would be easy to clean out. The next day, though, they installed the downspout and mixed up a bag of Quickcrete and simply scooped that over the top. They did not set the downspout tubing in even a Quickcrete "bed" or encasement, but just scooped some on top and then used a wire-bristle grout brush to try to match the brush finish on the poured concrete from the day before - it definitely does NOT match in either color or finish. They had also scraped some Quickcrete over some small blemishes they made that were only about 1/4" deep, so we're expecting those "patches" to pop off any day. They had to put in a 4" deep amount of Quickcrete on one corner, though, because the original forms they made weren't done properly. (The pictures are more than a week after the work was done, so both the poured concrete and mixed Quickcrete are essentially the colors they will remain. You can see how bad it looks even though it's brand new!) That night (when they put in the patches) I called Danny and said that the Quickcrete looked really bad on the poured stuff and that we were not happy with the patches that they had done - and that they still hadn't brought back the money they borrowed from the previous day. Danny listened and said he would be out the next day. The next night they did put the cash under our doormat in the evening, but Danny never came back out - and at that point stopped returning my phone calls, texts, or anything else. I tried for more than a week to contact him through texts, voicemail, and even calling his son (the owner of the company). None of it worked. Danny never responded. I was always polite and said simply that we weren't happy with how the patches had turned out, and asked what could be done to make things right? Finally, about a week after all of this, we got a letter from MLGW asking if we had a leak in our water pipes because our water was running 24/7. It turned out that they had left a hose spigot on enough that our utility company noticed the extra water use! Danny is really quick to try to get new business but doesn't follow through or respond if there's a problem. I would strongly recommend that people do NOT use this company. We've used other contractors in the past that we really liked and that were incredibly responsive when problems came up and we should've paid a little more to get the project done correctly.

From the owner: DS Construction LLC is a general contractor in the Memphis area. We have been offering remodeling,…read morepainting, roofing, fencing and other related services for over 18 years. We are bonded and insured to offer you the security and peace of mind for choosing us for your project. You can count on us for services from entire home remodeling to room additions. We also offer 24-hour emergency services for water or fire restoration services. At DS Construction LLC, we have the skills and expertise to get your remodeling project done efficiently and on time.

Mike Anderson of Alliance Restoration did two major jobs for me this year. He is amazing,…read moreOrganized, timely, dependable and communicative. I could sing his praises from my roof- which he fixed after a tree fell into my bedroom. Because he was so good, we proceeded with a really tough project of shoring up a floor in our 100 year old house.

Our experience with Alliance Restoration was terrible. We hired them to replace the roof on our…read more2,800 square foot home in early 2024. They took almost 6 months to finish the job, and left many items not done. We were repeatedly assured by the salesman that the work done on our house would be performed by top-tier, highly-experienced professionals with criminal background checks, but in fact the people that Alliance Restoration sent out to work on our house could not speak English, were apparently not legal citizens, and were same-day hires to Alliance with whom they had no previous dealings. The wrong shingles were sent to the job site and had we not caught their mistake they would have installed the wrong shingles. The Alliance Restoration owner frequently came out to our house and stood on the driveway shouting profanities at the crew's incompetence. The workers were extremely unpleasant (they leered at female members of our family), and brought an eight-year-old boy wildly swinging a roofer's ax to our door to translate for them. These people permanently damaged our skylight and incorrectly installed our weathervane, and overall did a shoddy level of work that had to be redone by a second crew. This simple roofing job took several months, and then we were presented a bill with almost $1,000 in extra materials and services that were never installed. Alliance Restoration hired a lawyer to sue us after we questioned the overages and they threatened to refuse to honor their 10-year comprehensive warranty (described in writing as 100% full replacement/no repairs if the roof had any problems). We were forced to pay the overages and did so within 30 days of receipt of the bill and awaited receipt of the warranty papers. Nothing was ever sent to us. Alliance Restoration mislead us (seniors) with many fake promises to make the sale and we have been left with an overpriced, inferior-quality roof with no warranty. We would warn others to be very careful to avoid this scam.

I had a very disappointing experience with this ServPro location regarding a furniture cleaning…read moreservice. This was surprising to me given the numerous strong reviews I found posted here. I was provided an estimate of approximately $600 to clean four chairs and approved the work based on that price. After ServPro completed the cleaning, I received a bill for more than $1,300 -- more than double the quoted estimate. At no point before the work was performed was I notified that the price would change or given a revised estimate to approve. The first time I learned about the additional charges was after the service had already been completed. A final bill that is more than twice the original estimate without prior notice or authorization is extremely frustrating and not the level of transparency I expected when working with a professional restoration company. If you are considering using this location, I strongly recommend getting clear written confirmation of all potential charges before work begins, particularly if your items are being taken off-site. Based on this experience, I would not use this location again.

From the owner: SERVPRO of East Memphis is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I received 3 quotes from reliable painters. Two I was referred to and The Brush Brothers…read more I'm thrilled we picked them. My plaster walls and ceiling needed repair before they could paint and they did a fantastic job. I felt their quote was fair and the turn around time on the job worked perfectly with my tight schedule. We will use them again!

We hired the Brush Brothers to paint the inside of our new home. They were meticulous, hardworking…read moreand professional. Our house looks fantastic and they treated every inch of it with the utmost care, going above and beyond! Pablo was fantastic to work with and very responsive. Will definitely be calling them with any future painting needs - you should too!