My first time here. My mom has an appointment with Dr. Ross for a consultation. Turns out he's retiring this month. Parking available in the back. It was $4.50. The office does not validate for parking. Staffs are friendly. Spacious and clean office. If you have an email on file ask them to send you pre questionnaire to fill out before your appointment so you're not rushing to fill it out at the office. It was the longest questionnaire I've ever filled out. read more

This Group is unorganized, unapologetic, and completely unprofessional. I was scheduled for an urgent visit per my GP's recommendation as I am experiencing serious symptoms. I scheduled an appointment over 2 weeks ago, only to be informed that I needed to be rescheduled and pushed further because appointments are typically 60 minutes, not 30. This leads me to believe that this practice hold their patients and their health responsible for their lack or organization and structure. The wait time to speak to someone is ridiculous and the remote attendants in the call center are not the least bit interested in their tone, professionalism or any discomfort you may be experiencing. read more

I have worked with three different health care providers affiliated with this corporation, and it is obvious that profit is the main motivator here, more so than other physicians I have worked with. read more

Dr. Imbus is an exceptional doctor. I've had debilitating migraines for over 15 years, and he's the first to truly study my pain patterns and adjust my injection sites in a way that helps minimize the pain with my attacks. His attention to detail and willingness to troubleshoot has made a real difference for me. His staff is great as well. read more

The worst customer service in the entire world. First, I had to call many times during business hours for someone to pick up. Then when someone finally picked up, it was like I was talking to a middle school student with no knowledge of the services offered at the clinic. I was then transferred to a new patient rep. I heard something in Spanish and the person who answered the phone was unprofessional. She sounded like she was just answering her own personal phone call as she answered "Hello?" and had a very thick accent. read more

I'm going through the exact same thing Christie W experienced. I've had to call their office 3 times to set up an appointment. Apparently, they don't take notes or they don't read them. As soon as they feel like they've done their part they give up all responsibility. There's no follow-up, coordination, or communication in that office, even with all their brand-new technology. The extent of defensiveness and finger pointing by the people on the phone is incredibly disappointing when all you want to do is see the doctor. I've only seen the doctor to set up the tests he ordered. That was 4 months ago. By the way, my first appt would have been 3 weeks earlier, but they made me reschedule because I was late. So, it's interesting to see comments that they make people wait an hour or two for their appointment. read more

I had an extremely troubling experience with this practice, particularly with Dr. Sheikhbahaei. Over an extended period, I encountered repeated issues with responsiveness, inconsistent guidance, and lapses in follow-through. The office staff was also highly disorganized, which further complicated what should have been routine medical care. Based on my experience, I would not recommend this practice to any patients. The issues I experienced ranged from basic care management to urgent situations that required timely clinical input. These included inconsistent instructions around medication management, laboratory monitoring, and escalation of urgent concerns. A few examples: When I needed medication titration and blood draws, Dr. Sheikhbahaei said to have my primary care physician, who has no specialized expertise in neurology, manage this care, despite Dr. Sheikhbahaei being the prescribing neurologist. This does not align with any reasonable expectations for specialist oversight. On another occasion involving an urgent medical issue, I contacted the office and was told the matter would be escalated and that I would receive a call back from the doctor within the hour. She never did. When I followed up later that day, one staff member told me she was with a patient and would call shortly, while another said she was not even in the office that day. I did not hear back from her staff until the following day, despite multiple follow-ups. This level of miscommunication in a medical setting is unacceptable. At another point, I reported ongoing symptoms to the doctor, but the doctor told me it was fine and said we do not need to adjust my medication. This was absolutely unacceptable and the last straw. Beyond the issues with Dr. Sheikhabahei, the practice itself is deeply disorganized. I was originally under the care of another physician at this office who was more attentive and responsive. Without notifying me, the office removed me as his patient and later claimed they had been "calling for months" (which was untrue). I only discovered this when I urgently needed a prescription and was told I would be transferred to Dr. Sheikhabahei. I sincerely hope this practice reflects on my experience and makes meaningful changes. Patients with neurological conditions deserve far better care than what I experienced here. I have since transferred my care to a new neurologist, and the difference in both the quality of care and the organization of the practice has been significant. read more

Kristi is the sweetest and most incredible lead for Dr. Valentines practice. Despite the sometimes stressful conditions people are coming in to have these doctors manage she's a familiar face who is kind, patient and never misses any detail no matter how small. She's definitely the reason I've stuck with the practice since my AVM rupture in 2023. Kristi you're the best! read more

Worst office staff! Too bad Dr. Valentine seems to be a great neurologist when I met him. But I can't deal with incompetent staff!

Appointment scheduling is ridiculous twice my set appointments were cancelled took time off work both times only to be told the appointment was cancelled!!! Poor appointment scheduling!!! read more

I was referred to this practice by my PCP. I have been seeing Dr. Barton for 4 months. Since my first visit, he sat and listened to all of my symptoms and concerns. Then explained his recommendation and what I could expect. He said he thought I would notice improvement immediately, and he was right. So many positive changes have come to me since then, and I am so very grateful to have found him. The staff has always been friendly and helpful, even when asking for refills. read more

My father and I are extremely lucky to have found Dr. Taha Shokuhfar as our family neurologist. He is so knowledgeable, so kind, so thoughtful, so thorough through his examination. This review is just for him and not the rest of the Dr.'s office experience. read more

I was a patient of Dr. Barton. He use to be excellent. Perhaps he still is. However, West Coast Neurology fails in communication. I suffered seizure coming off Topiramate which Dr Barton was to assist me in telling me how to ween off this drug. I reached out to Dr.Bartons office in January as well as February to help me get off this drug that caused seizures. I left, after much difficulty getting someone to answer phone, I left a total of 4 phone calls requesting a call back. Nothing. No response. What is more infuriating, is that a half year later I get a call to confirm a appointment. That is the end. I decline to ever associate with West Coast Neurology ever again. read more

Great experience. Dr. Barton is always very helpful and great with his patients. He always breaks down the questions that I have for him. He's a great Neurologist. The back office Samantha was very nice and helpful with calling me back and setting up my next appointment. read more

Clear communication and taking responsibility for all the failed attempts to provide an accurate location of their practice via both through the reception desk and their patient portal also not having the correct location as it's posted as being 625 Fairoaks Ave. #175 South Pasadena CA 91030 ‍been trying to get a proper follow up that is now going on 6 months of waiting since my original medical event took place last December of 2024 with 5 failed attempts at getting in because of their incompetence read more

ABSOLUTELY Ridiculous wait time to get seen and the receptionist don't know when you're going to be seen by a doctor. Minimum 1 and a half hour wait - 2 hours AT THE MINIMUM. This is ridiculous. Dont ever come here read more

This is for their billing department. WOrst experience ever. Customer service is terrible and the people are absolutely horrible to deal with. I received a statement showing that I didn't have insurance coverage yet I did. So I called them to let them know to bill to the correct insurance company. David answered the phone and transferred me to billing. I waited on hold for Rebecca for 8 minutes and no one picked up then it went to voicemail. I called David again and he transferred me again to Rebecca who didn't answer again, so that's another 8 minutes on hold and it went to voicemail. I called a third time and David said he'll get a hold of someone else live. I waited and was transferred to Aaron. First of all Aaron didn't seem happy to get a call since his TV in the background was so loud that I could follow all of it. I could barely hear him and yet he didn't even turn the volume down to have a decent conversation. I mean I understand the whole work from home concept but this is too much. I was triyng to speak loudly so I can be overheard over the super loud TV that was on. (they were discussing CHAT GPT just in case anyone wanted to know). So ubelievably rude and not professional. After arguing with Aaron for a while and letting him know they billed it to the wrong member ID and him arguing with me that it is the correct one, I was like " don't tell me which is the correct one, I know which member ID is the correct one because it is mine" he replies back "if you say so" ???? really? that's how you respond? Then he was refusing to make the adjustment to the correct member ID and I asked him to talk to a supervisor which is Rebecca. I was reluctantly put on hold so that Aaron can check with his supervisor if they can re-submit. He had originally said that they can't resubmit and I asked him to check with a supervisor. After a lengthy hold timie he comes back and says "ok we will have to re-submit it" No kidding... that's what I have been trying to tell him from the beginning. And to top it all of he says " anything else I can help you with?" and I replied back "yes better customer service" he replies back "have a good day" and he hangs up. This is horrendous customer service. It's a joke. I don't know how a business can survive with people like this on their staff. I am def not going back. Disgusting. I am postint the call log so you can see the two first calls I made that went unanswered. I am at work and can't really be on the phone that long to have them correct a mistake that they made. P.S: this is not the first time i have asked them to correct my insurance ID on file. They keep billing it to the incorrect one and I keep on calling every time I go to visit for them to bill it to the correct ID. Every visit to their offices requires a call from me to them to correct the billing. Unbelievable. read more

West Coast Neurology - Neurologist Near Me - South Pasadena, California

This is specifically for Sahar Sheikhbahaei. i was referred to her by a kaiser neurologist that i have never met with. The referral said my symptoms were "long covid related". I was referred to a neuro by my PCP due to insomnia. Ive had it for about 4-5 months now which feels like a LIFETIME of not being able to sleep. I want to know WHY i'm unable to sleep. Is it due to an imbalance of hormones? neurotransmitters? a tumor in my brain? Sahar asked a few questions and then immediately offered me sleeping medication. I told her I dont want to take medicine without knowing why i need it. Didn't even ask what type of medication i was already taking, what I've tried doing, etc. I didnt even get to fill out my new patient paper work fully before seeing her so it's not like she had any info on me. She told me that all she can offer me is ambien.. didnt even want to order any testing first. What a quack. I asked her to order me a neurotransmitter test and she said its up to her, not me, to order tests. She said this in the most condescending tone ever.. to the point where i had to retort and explain to her im 38 years old and shes not the first dr i've seen. They also claim to be "sleep specialists" as well but the only person in this location that "specializes" in sleep is a PA, not a MD/DO. Avoid this place, or at least avoid Sahar by all means. DM me if you'd like more info. read more

I highly recommend Dr. Sheikh bahaei to anyone seeking a knowledgeable and compassionate neurologist She is kind, attentive and answering my questions patiently She is expert in her field of neuromuscular. She diagnosed my muscle disease on the first consult. And helping me during this pathway. read more

I have been a patient at West Coast Neurology since 2020 but I get treated like a new patient every time by the technicians, finally asked today and they said they don't look at past information about the patient before procedures, in my case it was an EEG, red flag. Today I arrived for my appointment almost 20 minutes early because I know how punctual their scheduling is. I show up and most of the office is on lunch break, thats fine. It takes 3 front desk girls and a reminder that I have arrived to finally get someone to notify the tech to come out and get me only to find out she took her lunch break during my appointment time. Not only that, it took her almost 20 minutes to come out whereas if I was that late they would have cancelled my appointment already. Once the procedure was finished I asked for a towel to wipe the excess gel and was reluctantly given one whereas at the Raymond location they would automatically give you one and direct you to the bathroom. The tech then told me to check out at an empty desk in the back. Stood there awkwardly looking for someone to come back from lunch and help me. Aside from this it is insanely difficult to get an appointment here, they don't contact you to cancel or reschedule if your referral has expired, and if there is any issues with your insurance they will refuse a cash payment for services for whatever reason. Dr. Barton is the only reason I keep coming back but even he seems very disconnected from the front office staff, I'd be very embarrassed if these were the staff members representing me. read more

Every single person at this office is awesome! They are all so nice and welcoming. I have never had an issue with them (over the phone nor in person). They answer your questions without you feeling like you're bothering them (it has happened at my previous doctor's office). Dr. Phan, is caring & will listen to everything you say. She spends the time she needs to with you to answer your questions and concerns. I did not feel like she was rushing my appt to go on to her next patient. It's hard to find a doctor who will listen and spend time with you nowadays. Here at Westcoast Neurology it definitely isn't the case. The young lady at check out was awesome! She made checkout so easy. My insurance will be changing soon & she provided info on how to update it. Thank you all! You guys are amazing! read more

I actually visited the Arcadia office but I couldn't find the yelp page for that one. We were referred to West Coast Nuerology by our pediatrician and I am elated by the care we received. Dr. Jyes Querubin (aka Dr. Q.) is compassionate, extremely smart, easy to talk to and just a perfect example of a doctor. She made both my 4 year old and myself feel so comfortable and well taken care of and I am just thankful for her. Melissa (an RN) who performed an EEG on my son was also extremely patient, professional and amazing. You are in excellent hands with both of them. read more

How can I express my gratitude to Dr. Edward Barton? After years of problems undiagnosed and untreated, he alone identified, tested, studied, and treated each nagging symptom so brilliantly that I found myself in joyful tears. His attention to detail and ability to communicate was the key to my newfound confidence so that I could feel good again! Thank you Dr. Barton. You are the greatest! read more

West Coast Neurology - Sandra Geyer-Miller - Neurologist Near Me - South Pasadena, California

If you're looking for a Peds Neurologist DR PIMENTEL is your person! She was ON TIME, didn't rush us gave us all the information we needed asked if we had questions spoke to our daughter in a way that was compassionate and empathetic...gosh I can't say enough about Dr. Pimentel!! I had no idea what to expect but she for sure superseded my expectations. my daughter was in an accident and had a concussion and she kindly asked if the room was too bright for her. She proceeded to draw the blinds so that the room was a little dimmer...I mean who does that?! She is the type of doctor that wants you to get better so that she never has to see you again...it's not a money grab for her. She actually does care about her patients. read more

As all the other reviews state, WORST communication and customer service ever! The doctor seems fine, but the office is completely mismanaged. At my last appointment, I showed up only to find they had moved office locations and did not notify me. Today, I showed up and was told my appointment had been cancelled. They claimed they called me yesterday and I cancelled. I wasn't even home on the day they claim they called and had no message from them. Obviously, their system glitched and erroneously cancelled. As they made the error, and their office is 40 miles from my home you would think they would fit me in. Not only did they refuse but the soonest appointment they would give me is another three weeks out! If this was my first bad experience, I would have chalked it up to "stuff happens" but this was another example of how badly the office is run. I have had two occasions when I telephoned and the person answering the phone seemed to lack even the most basic comprehension. Terrible office. Strongly recommend you go elsewhere for care. read more

Hi everyone, I highly recommend Coast Neurology and the pain management by Dr.Sahar Sheikhbahaei because of her compassion and effective approach to treating chronic pains in particular back pain and Migraine, where I suffered for long time. Dr. Sheikhbahaei specifically provides personalize care with treatments that truly makes a different. In my opinion , she strongly combines advance medical techniques with genuine care for people suffering from neurological disorders. read more

I had a perfect experience with Dr. Sheikh Bahaie, which I like to share and recommend. I had been dealing with chronic neck pain that would lead to headaches, making things really difficult. After seeing Dr. Sheikh Bahaie and following her treatment plan, my pain improved significantly. She carefully evaluated my condition, explained everything clearly, and prescribed the right medication that made a difference.genuinely cared about finding the best solution for me. read more

ELAINE CHEN of West Coast Neurology is the single BEST practitioner I've EVER seen in the field. She is extremely knowledgeable, empathetic, listens to her patients and is completely down-to-earth (UNLIKE MANY others in the field). She has a refreshing "let's get it done" spirit and has personally been a Godsend for me. I highly recommend her practice if your insurance group covers and you find yourself in need. Only drawback? lack of free parking. WELL worth it though as she's the best I've come across in the field. Sincerely, thank you for all you do. read more

DO NOT BECOME A PATIENT AT THIS FACILITY. IF YOUR DOCTOR REFERS YOU HERE, ASK FOR A DIFFERENT NEUROLOGIST. As new clients, we made the innocent mistake of being a few minutes late and were mistreated as a result. We patiently waited 1 1/2 hours and when we questioned why everyone was being seen ahead of us, while we waited, we were told that the patients who arrived after us on time would be seen before us. We should have been told that when we arrived late, so we ciuld have decided if we wanted to wait indefinitely to be seen or just cancel up front. To wait over 1 1/2 hours with no communication from the front desk is very unprofessional. I have been seen by many specialists in the medical field and have never experience such unprofessional and poor customer service prior to this bad behavior in a professional field. AGAIN, AVOID THIS PRACTICE which is severely lacking in patient compassion, care and staff professionalism. You will save yourself a huge amount of aggravation and wasted time. The staff at the front desk is very uncaring and lacking in basic customer service skills. read more

On December 22, 2024 I received an authorization to see Dr. Barton at the West Coast Neurology office in Pasadena. When I called to make an appointment I was told that I needed to return to their Arcadia location because I had visited a neurologist there for one day in May of 2024. When I went to this appointment I was given an appointment with a therapist at Huntington Rehabilitation Medicine which is located in very same building that Dr. Barton's office is located. I explained to them that I live in Eagle Rock and it is 10 miles closer. I also explained that I am on an oxygen concentrator 24/7 and due to the smoke in the air from the Eaton fires and the unhealthy air quality I would like the make the appointment as the referral indicates. It makes no sense for me to have to drive to Arcadia to return to see a therapist in the same building as Dr. Barton. My question is, am I working for them or are they supposed to be working for me? read more

Dr Barton is impressive his professionalism, attention to detail and advice had been very helpful improving my life quality, I seldom recommend doctors but this time I feel compelled because going from Thousand Oaks to Pasadena is not easy and has been worthwhile. read more

This practice treats there employees awful I was at this office and there's a young lady that they talked to in front of patients this young lady looked confused and scared I felt so bad for her because no one deserves to be talked that way in front of others and she's so nice and polite her name is Jay and I approached her and said if she was ok and then she broke down in tears and she said she was fine but clearly she wasn't this is sad to see and I'm sure it's not the first time this happens and the staff here is so unprofessional expect for this young girl I'm a caregiver and I made sure I no longer took my patient there read more

I had a first initial visit at the Pasadena facility over a month ago. They were going to have be take a test at another facility and said they would send a referral. After a month, I still haven't heard from them. Their phone service/system is AWFUL! They utilize an outside "remote" call center to take their calls and then the phone operator will try to look you up and assist you. They won't connect you with the actual person in the office that you need to speak with. I have been put on hold for over 10 minutes without anyone getting back to me - so I had to hang up and start all over again. I told the next phone operator that I can't sit on the phone for ten minutes. She said that she would get someone but never did. I ended hanging up again. Today when I called, their phone rang and rang with no human answer - just a recording to say that all of their operators are busy and to please leave a message. WHAT HORRIBLE CUSTOMER SERVICE! I have left messages with "Tanya" and she said that someone would call me. Still waiting. I'm still trying to get in touch with Bianca or Angela G. My time is valuable and this organization is wasting it. They're trying to save money by utilizing an outside call center or remote phone personnel that just sends e-mail messages back and forth. Try picking up your own phones! The system you have is NOT customer friendly! I would NOT reccommend using this office. read more

I had started seeing Dr. Valentine to help me deal with issues related to long covid back in 2021. Due to Covid-19 being relatively new at the time, and the ramifications of LC are still being studied and are widely misunderstood/unknown, I was in a very frustrating point in my healing & recovery journey when I went to him. He ran a very thorough battery of tests. Everything from blood work, X-rays, to EEG. Then he tried a multifaceted approach with me incorporating vitamin/supplementation, acupuncture, physical therapy. I wasn't cured over night, but with a consistent and dedicated routine following his recommendations, I did see a significant improvement in my health. I continued with the exercises as to keep maintaining the momentum and noticed improvements over the months. I am grateful for having had Dr. Valentine as my doctor. He was kind, empathetic, clear and a great listener. Most of all, helped me significantly in my recovery. read more

In a world where conventional medicine is the status quo and medicine is overprescribed, Dr. Barton takes a holistic whole person approach. After years of searching for answers for my chronic health issues, he was able to identify the root cause within one appointment. Dr. Barton deeply listens to his patients and is able to formulate a very thoughtful and individualized treatment plan. For years I suffered with chronic pain, dizziness, migraines, chronic fatigue, joint pain, brain fog, systemic inflammation, and more. I was either prescribed a medicine for every single one of my symptoms, which silenced the symptoms and made me feel worse, or I was told that all of my symptoms were due to "anxiety" (a common determination that doctors come to after women courageously share their health stories.) Instead of prescribing me yet another medication, he shared his unique perspective on a more integrative approach. Referring me to Boris, the medical massage miracle man, absolutely saved my life. I was at risk for developing an autoimmune disease and more severe inflammation down the road. I share my story because it just takes one doctor to truly listen. If you are reading this and can connect to my story, keep listening to the voice of your body. Do not give up. Keep searching. Just one appointment with Dr. Barton saved my life. Thank you Dr. Barton for listening. read more

I have seen Dr k. Worgensen, since 2006, Jennifer his assistant and the front office are great. He's very patient and listens. Has no problem in ordering much needed tests. I never feel rushed. I highly recommend him especially if you get migraines. read more

I went to West Coast Neurology to get a sleep study. My TMJ doctor suspected I have sleep apnea because I have small features. Small nostrils, and small throat. I called to make an appointment and they could not get me in for 2 months. I took the appointment and waited. When I met with the doctor 2 months later, the care was good and he was very knowledgable. He agreed I may have sleep apnea so he set me up to do a home sleep study. They are so busy though that it was still weeks before they could get me setup with the machine so I could actually do the study. Initially they gave me a defective machine causing me to have to go back and get a different one. The machine was pretty easy to use but it was hard to sleep with all the tubes up my nose and things on me. Apparently I slept enough because I was diagnosed with mild to moderate sleep apnea. So overall I am happy with my experience. My main issue with this office is how busy they are. The called me TWICE to push my follow up appointment with the doctor. Each time they pushed the appointment a month. I have not had an official follow up with the doctor about the sleep apnea. I need to get a cpap machine. I emailed them too and they are slow to follow up. If this doctor could just get a little more organized and make it so that appointments are not months out that would be great. Right now it is a little tedious and frustrating to use this doctor. read more

West Coast Neurology - Lobby - Neurologist Near Me - South Pasadena, California

Today I had an excellent patient experience with Dr. Barton. He was incredibly thorough, kind, and insightful. I'm looking forward to troubleshooting my migraine challenges with his direction. read more

I was referred here buy kaiser permanente. My appointment was scheduled for 8:15 AM 03/24/25. I live in Chino, California. The estimated arrival time, leaving my home at 6:30 AM was 8:20 AM. .Due to multiple accidents on the freeway and a lot of surface street driving, I arrive at said location ad 8:35 AM. After waiting 10 minutes in the line to be called up by the receptionists, I indicated to her I was late due to multiple accidents on the freeway an being in traffic for almost two hours, the doctor and staff refuse to see me canceled my appointment and said I needed to reschedule. And I had to pay for my own parking. I felt it was inconsiderate that they would not try to see me. Due to the fact that if the doctor had been running late, I would have had no other choice, but to wait. I was late for circumstances out of my control. I left my home two hours ahead of the appointment. I will never reschedule at this location or office and have given my experience to Kaiser,. Hopefully Kaiser will can remove this location from the referral list. read more

I wish I could leave two separate 2 reviews for the different providers I've seen. Unfortunately I just need to average out my rating. 5 stars -- Dr. Valentine. I was happy with my appointments with him. I thought he was a good listener, he valued my health by being willing to wear an N95 respirator when I asked, and explained things well and answered my questions. If I had a need, I would see him again. 1 star -- Dr. Sheikhbahaei. I had a terrible experience with her, and I would caution anyone against seeing her. To anyone reading this -- please find a different doctor that actually cares about you and providing you healthcare. She denied the real symptoms I've been living with for 2 years, saying I "was reading too much into it because there's no literate that supports that", rather than actually trying to think about why I was experiencing these symptoms, talking with colleagues, and possibly using that as a learning opportunity, or even just saying "I don't know, you should try talking to another doctor about this". Apparently she thinks that anything outside her realm of knowledge doesn't exist. She also refused to wear a mask during our appointment, putting me at risk of infecting me with COVID. I'm already struggling with health issues that are impacting my ability to do my job, if I were to get COVID and it makes those things worse I could be in real trouble, but she did not care about my quality of life and my efforts to try and protect what I still have. read more