I use this Dental Facility and I have zero complaints. The quality work performed cannot be…read morecontested and fills all of my needs! They inform me what needs to be done (by a Specialist, etc.) and I arrange to do it. I recommend them to all. I recently arrived with my two grandsons and was "in and out" extremely quickly. Highly recommend.

My family (of 7) has had the best dental experience with Parkesburg Family Dental. The staff is so…read morefriendly, the dentists and dental assistants are thorough and really pay attention to their patient's concerns. When it comes to pain management during a procedure they make sure you're comfortable before proceeding with any work. They also have a great relationship with reputable orthodontists and oral surgeons so you know their referrals are excellent. The front desk is so efficient. Never a long wait to check in or check out. Scheduling appointments are easy and they always find a way to work with your needs. Pricing is reasonable with and without insurance. We found this out when one of our kids aged out of our dental insurance. There's a value plan for existing patients. I can't say enough good things about this practice. I definitely recommend Parkesburg Family Dental.

I would not recommend this dental office. It changed names to Merit Dental, the original dentist…read moreleft, and there are almost all new dental hygienists and office staff. They do not listen to your concerns at all! I have a ton of anxiety about going to the dentist and they had me with the MOST chatty hygienist in the office which just made things worse. They also said I had to update my health record each year so basically it would be starting from scratch....i don't think so.

I had to miss an appointment because my brother passed away out of state. This place, with their…read morehorrendous customer service, had the nerve to charge me a $45 missed appointment fee. There was a death in the family and this is what you do? That seriously couldn't be waved for a patient who has been going there for over a decade? They needed $45 that badly? Awful.

Do not go to this place!! receptionists are very rude to ppl. Told her I will not be coming back…read moreand she replied "yeah no problem ". Definitly not a ppl friendly dental office.

I would not recommend this place. Environment was very loud with the staff screaming in background…read moreas I try to get my teeth cleaned. For the first time in my life, I experienced pain as they cleared plaque from my teeth. Was told I needed a deep cleaning costing $800. Thankfully I was being cheap and got a second opinion a couple months later. Turns out I don't need a deep cleaning and my gum line was right where it needed to be and healthy. Saved over $800 on operation I never needed. I'd go somewhere else

DO NOT TRY THIS PRACTICE UNLESS YOU WANT TO BE UPSOLD! I went in for the repair of 1 missing…read moretooth...I know I need other work but my vanity wanted just a fiber flex partial. Dentist kept INSISTING "don't worry we'll Fix it but you need this and this and this and it will get Easier with the 4th and 5th etc. visits....don't you want a nice smile? We can leave this one in and pull this one and in a few months you'll have a perfect smile". I JUST WANTED A REPLACEMENT TOOTH!!! They kept insisting on doing more X-rays even though they had recent ones from Another practice I was at - they said "don't worry they are free - doctor said he would not charge me to do them"! Lets see if he was telling the truth from My insurance! I don't want to wait months to get a smile! I wanted a tooth! 1 TOOTH! I could see I was going to be paying for this doctor's children's private school! Don't go here unless you plan to be conned Into more than you want! You're the boss of your own mouth! Stand up for yourself and OPEN your mouth and tell them what YOU want! They not only lost me ...but my husband will go elsewhere too since they couldn't do ONE TOOTH for me we'll take our money elsewhere!

I went to Dr. Carano and then Dr. Green for years. When Angstat took over I was never notified. I…read morehad to reschedule my last cleaning due to inclement weather, they had nothing in the evenings for 6 months. I get a message months later that they need to reschedule the cleaning and that they don't have hours past 6pm. It entirely unreasonable to cut your hours so people have to take vacation time to get a cleaning. The receptionist was an immature person incapable of explanation as a reasonable adult. If you're going to reduce your hours, the very least you could do is plan ahead and honor the appointments you have and not inconvenience patients. It's clear this practice does not care for its patients. And a good family practice lost in Lancaster.

For decades, I used to be awesome with my dental care, but haven't been to the dentist in let's…read morejust say a few years, due to moving around. The care I received today was amazing and very reasonably priced. I was blown away by the doctor, she explained everything she was doing in real time - that's not what I've ever experienced before going to the dentist. Unbelievable care. A++++

Cliff notes: overcharge, give you the runaround, misplaced X-rays... sent a bill I didn't even know…read moreabout to collections This place is a bit of a mess. I had a few cleanings done here, which were pretty normal. Like others have said, I had to wait longer than expected but nothing too drastic. I did end of switching providers though after one too many bad experiences that could not be coincidental. Saga as follows: -They switched dentists between my 2nd and 3rd cleaning here. During the second cleaning I was told I would need multiple fillings (which I kept procrastinating...) During the 3rd cleaning the new dentist said I did not need any... (to give benefit of the doubt, maybe every dentist is different...? But I felt like the previous dentist was just trying to get money out of me! -They were VERY hesitant to give a referral for a wisdom tooth extraction to anywhere but one specific place (which didn't take my insurance) Once I finally jumped through all the hoops for them to finally release my information to who I was asking them to, they only sent part of my record and I had to get X-rays redone at the place I was getting my wisdom teeth out because they "didn't have it" -During my 3rd cleaning they took the X-rays again because the "didn't have them" How do you misplace X-rays...? ‍ - the new dentist was really demeaning, mansplained EVERYTHING to me, even restated something I literally just said, and used my name every other second thinking he was "connecting with me." I did not like it! But I was thankful he retook the X-ray "for free" (not my fault they misplaced it though...) and did not lie about my filling so that was nice... mixed reviews on him -Nail in the coffin, my last appointment was 7/22 and i have not heard from them since (except to cancel a cleaning 1/23 because I decided not to continue with them...!) All of a sudden I get a collection notice in the mail saying I owe them money for my last cleaning.... I called to ask why I didn't get a bill or a call or anything. They claim they sent 8 bills before sending to collection but I did not get 1... Needless to say: proceed with caution. The people are not bad (also not the best...) but I had one too many bad experiences for it to be coincidence.

Dr. Alston is knowledgeable, experienced and caring. Her team is thorough and professional. She is…read morealso fair with costs, not trying to get over on her patients with nonessential charges.

I am highly disappointed with this clinic due to the fact that i was misled…read morein believing that this clinic would accept my dental insurance. The fact is..my dental insurance was not accepted at this clinic! Cannot expect the average customer to be aware of all types of dental insurance....the receptionist at the clinic SHOULD be aware...and they should be able to communicate that info to their customers. I found the dentist herself was very friendly and helpful..along with the staff.. The front desk receptionist needs to be re-trained in her duties towards the customer... conclusion: I had to pay costs out of my own pocket for dental procedures...if i had known that my dental insurance was not accepted...i would not have went to this clinic

Finding a new dentist when you move is important. Herres Dental (HD) is now our home for dental…read morecare. My sons and myself go there for our cleanings and such. It's very close to home which is a big plus for me. HD is a beautiful office and has a nice waiting room. It has a TV but it only has photos streaming on it--very relaxing. Toys for all ages to help with the wait and coffee (Keurig), tea and water bottles. The dentist uses all of the newest technology and keeps up with the recent techniques. I had a small hole in my tooth due to grinding in my sleep. Because of that, I needed my very first filling. I was nervous about it and thought I would need a needle to numb the area. However, whatever technique he used, he didn't need to use a needle and the whole process was pain free. HD uses emails and text messages for appointments and conformation. The only thing I don't like is that they are closed on Fridays--well, they are open but they do surgeries. So, if you need to make an appointment or cancel an upcoming one, you have to wait until Monday. I *do* like the fact that they have evening appointments on Wednesdays. We've all been very happy with HD and with no issues.

(Original review from Google Maps on January 20, 2017.)…read more Having recently moved to the area, a friend recommended Herres Dental as a place who could understand my history of bad experiences with various dentists, working with me to address anxiety I had "in the chair" while patiently tailoring each visit to my level of comfort (including breaks during treatment, constant awareness of my anxiety level, and a willingness to always relinquish control to me, as the patient). I'm sorry to say that I did not find these things here. At my initial visit, they seemed to understand my past negative experiences and anxiety that made it very difficult to even walk through the door and sit in the chair. This was reassuring. At this same visit, I was told that I needed moderate work to repair several older fillings along with gum grafts in several places. (I don't dispute their diagnosis since I realize Dr. Herres was being as comprehensive as possible.) This news left me feeling discouraged, anxious, and fearing the work needing done. I was very anxious driving to the appointment to have my first two fillings repaired; thankfully, they did offer Nitrous Oxide to ease my anxiety, though I was so worked up that the Nitrous ended up having little to no effect at all. (My heart rate was very elevated based on the EKG machine they had me hooked up to, skyrocketing at various times before and after they began.) Early on, I noticed that Dr. Herres and his staff were either trying to stay on schedule for the day, or they were already behind. They were waiting on my readiness me to begin, as I showed no signs of "calming down" at all, evident by my heart rate and general state. Finally, I gave the signal for them to start. It took every ounce of effort within me to avoid becoming overwhelmed by my anxiety during the procedure; this created a sense that I was microseconds away from gagging or being choked (a common response for those who suffer from severe dental anxiety). As we were nearing the end of the procedure, I could no longer hold it together. I gagged repeatedly, coughing, and had to sit up. Because we were in the "filling" phase of the procedure, he had told me previously that we would not be able to take breaks any longer. Because I had forcibly taken a break, I knew I had just ruined the work Dr. Herres had done so far. I felt terrible, from shame over my inability to hold it together, and for so greatly derailing the work he had done. Shaking my head and saying, "I'm so sorry, I just ruined all of that, didn't I?" Dr. Herres responded with, "yeah, you did. We have to start all over." Dr. Herres' response seemed to communicate his lack of awareness as to how his patient was truly doing in the chair (the heart rate monitor indicated this clearly at various times), his insistence to continue even as I showed signs of panic, and his words of frustrated exasperation to me after I struggled so much that I gagged and had to sit up to recover. I recognize the difficulty of having to go through a procedure like this with a making it far more difficult than usual. But the marks of a good healthcare provider are being able to "read" your patients' individual needs, levels of discomfort, and overall state, as well as being able to stop or make provisions for a different approach. If you suffer from dental anxiety, please find a different dental office. I don't doubt that Dr. Herres understands his patients, but he either grossly underestimated my situation or was in such a hurry to get through my procedure that compassion was lost. On the specific day that I was there, his ability to handle me, even in my self-induced, elevated, anxious state through fearing the procedure weeks in advance, was a clear indicator that he and his practice are not equipped to handle those with severe dental anxiety. (Please see this page for a clear picture of what it feels like to suffer from severe dental anxiety. The symptoms are the same, though abuse is referenced here: http://www.dentalfearcentral.org/fears/abuse-survivors/)