Hiring one of West and Main Homes real estate agents, a broker associate, Lucia Mears, was one of the worst nightmares I have ever had. She needs to be completely mentored by a more senior, professional colleague in her office. We had an Exclusive Right to Buy Listing Contract. At first things went well with Lucia sending me listings to review and after I had identified some that seemed to fit my lifestyle, she scheduled showings and we spent about 3 long afternoons viewing them. I made a pick on one of them as my future home however after inspection it was revealed that the home had hidden deferred maintenance on the furnace, air conditioner, locks on doors, etc. It was more than I wanted to manage through even if the sellers paid for and fixed it all. It revealed just how poor maintenance was done by the current, and probably previous owners on the property. The day I asked Lucia to terminate the deal prior to the inspection termination deadline, she sent me the form incorrectly filled out THREE times. I had to tell her how to complete it. Other characteristics of Lucia are: * She acts like a child, constantly needing validation of her worth and value. I felt for every little thing she did I had to say 'please' and 'thank you. * She is manipulative. Often, she would tell me what she thought I should do, acting as if the way I have done things in the past were wrong. As a 67 year old woman who worked in corporate America for 40 plus years with many success stories, I know how to look out for myself. * When she wrote the buy contract, she never talked to me about whether there should be a contingency on the sale of my existing home (which was under contract at the time) nor did I think to ask. When I brought that to her attention after the document was fully executed, she said "Well, do you think your home won't sell?" I told her there is always a risk a home won't sell even if it is under contract. She said she only wrote in a contingency if the prior home was not under contract. * She said things like "...I've taken you to all these places..." and "Broomfield is so far". As a realtor she should know she has to travel to meet her clients' needs. * In conversation with her the day after the inspection report was provided, she went into a stream of consciousness rant about how I'll hurt the sellers if I cancel, that goes against her ethics, etc. Who is she working for, me the buyer or the sellers? * She tried to terminate our buyers' agreement the day of contract termination. The sellers had not yet signed the Earnest Money Release. This after telling me "...I promise you won't lose your earnest money..." when we talked about her neglect in not adding a sale contingency to the purchase agreement. Please do not hire this person, Lucia Mears, to help you with your real estate transaction. She appears to only care about herself and her commission, thinks she is an expert on EVERYTHING and that you are an idiot of you don't agree with her. read more

This is not a reflection on West + Main as a whole, but specifically on Ryan Pollock. I have worked with a number of realtors over the years, and this was by far the least professional experience I've had. When interviewing Ryan to work with us on an off-market search, we came up with a plan together. He expressed a strong desire to proactively pursue an off-market deal, and we landed on what was communicated to us as a mutually beneficial deal to have an agreement in place on any and all properties that he brought to us. We stopped talking with any other realtors and considered this an exclusive, mutually beneficial relationship/opportunity. After a month of no updates, I reached out and was assured that he was working on this. After two more months of zero (literally - zero) updates, we reached back out via e-mail and eventually text. A few days later, we finally got a response, letting us know that he has been focused on other work, that we are not his clients, and that we would need to sign an exclusive agreement in order to receive his full attention. Had we known this upfront, we would've simply pursued this game plan with someone else who wanted the work. Ryan's communication with us was both dishonest and unprofessional. Rather than taking responsibility or apologizing for the experience, he blamed our experience on "people not lining up to sell their homes right now." If you decide to work with Ryan, I hope that your experience is better than ours. Unfortunately, we found a lack of effort and honesty from him. read more

Dana Philips I give one star. Unfriendly unprofessional. Would give less stars if possible. Won't return calls. Costly.

We love West + Main Homes, especially for the innovative marketing provided to agents. The downtown office is actively involved with RiNo Arts District, providing free gallery space to artists every month. Our commercial rent also helps to create affordable housing in the Blake Street Apartments at 2632 Blake. You won't find a more fun + collaborative real estate brokerage! read more

Sue Perrault and Mark Pledger of West + Main Homes were invaluable to us as we searched for our new house. As remote shoppers, living in CA, it was critical that we found a realtor who really understood our requirements, and desires and could act as our eyes on the ground. We flew to Denver for an initial tour/house hunting trip, before we were even ready to purchase so that they could get to know us and get a feel for what we liked. I was impressed that they were willing to take hours out of their day knowing that we weren't going to be ready to place an offer at that time. As our search evolved, from initially looking outside of Denver, to focusing on the city itself, they were quick to suggest neighborhoods that would fit our requirements for quality schools and larger lots. They did a number of video walk-throughs for us as we found things we liked online, and were able to give us insight into whether they felt we would like it in person. Additionally, they took countless measurements for us so that we could get a sense of the room sizes, which are notoriously difficult to discern without touring in person. They were always exceptionally responsive, accommodating all of our tours same day, guaranteeing we wouldn't miss out on a great property. We ultimately offered on one house and entered contract, but when I flew out, it just wasn't quite right. I felt really discouraged, but Sue offered to spend the day with me touring around - really starting from scratch and looking at everything that met our rough criteria. Well, during that trip, I found the perfect house. Sue wrote the offer that night, and then they helped us through a tricky negotiation to get our offer accepted. They were present for all the inspections, helping us sort out what items were necessary to address for health and safety, and what we could let slide, and taking care of those negotiations with the seller as well. We closed today and I couldn't have been more pleased with the entire process. I would absolutely recommend Sue Perrault and Mark Pledger to anyone looking for a house in the Denver/Boulder area. read more

Stacie Staub knows Denver. She's a lifetime Coloradan who knows the Denver area inside and out. What I love about Stacie as a realtor is that she is a true expert. Agents around the country seek her out for advice on how to market homes for sale and she's been a speaker and trainer at real estate events around the country. More importantly, Stacie knows what she knows and she knows what she doesn't know. If Stacie is the right person to sell your house she will advise you and market your home like the dickens. If she's not, she will let you know and connect you with one a local expert who knows your community better. It's always about taking care of people with Stacie, which is what her clients love about her. You can always expect real talk from Stacie, which is a breath of fresh air in this industry. read more

Our recent condo purchase was just amazing! In an extremely competitive market, Mark with West and Main Homes was so helpful, professional and knowledgeable. He structured our offer so that we had the winning offer for our perfect home in a field of 5 other offers! We are so happy and are grateful we did. He was patient and guided us through the entire process and we always felt informed, not overwhelmed. He is responsive and an excellent communicator. He earned our trust many times over. Thank you so much!!! I will always go to Mark first for any real estate buying or selling and highly recommend him. read more

Stacie Staub is the one and only real estate agent I'll ever use. Her professionalism and dedication to her work is unmatched. My first home buying experience went very smooth because of her incredible patience and experience to pull together a deal that was best for me. I highly recommend Stacie Staub. read more

Stacie is the BEST!!!! Hands Down!!!!! We will never use another agent. She made our home buying so easy. She took care of all the hurdles before i could even ask her to take care of it. She is great. read more