The security gate has been broken for over a month and has not been fixed yet but yet they are…read moreincreasing the rent again. They should have insurance so the cost of a new security gate should not be an increase on the tenants. The guy that is working the front desk is very nice and friendly.

This place is horrible and I'll explain why. My wife and I moved back to Ohio from Colorado and we…read morewere looking for storage places to keep our belongings until we bought a house. When I went into this business I asked what their specials were and they said if you pay for 3 months, you get a month for free. I paid my 3 months and moved all of our things in. FIRST ISSUE: During the move-in I noticed the gate was broken and was in the up position. I stopped in and asked when that would be fixed and they said it would take a week for it to be fixed. A month later it was still broken,as the owner doesn't want to put the money in to fix it correctly. SECOND ISSUE: I work away from home, so during the last month of my first three months I paid and the month I got for free, I receive a letter saying my unit is going to eviction status for lack of payment. I called the manager and she said the lady that made the offer no longer worked for them and that they wouldn't honor the offer. Even though it was on my contract I had to argue with her that wasn't my problem and after going back and forth she finally gave me that month for free but couldn't do it right then because the owner was standing right there and didn't want to honor the offer. She had to go behind the owner's back to credit me the month storage. THIRD ISSUE: I asked them what deal they would make me if I paid a years worth of storage upfront and they said I would receive nothing. ARE YOU KIDDING ME!!?? FOURTH ISSUE: A 10x20 unit they charge me $133.00 per month. This is the highest rental rate in the Montgomery County. FIFTH ISSUE: I went in last week and asked them when my rental needs paid as I have been paying 3 months at a time, they said I wouldn't need to pay for another month. I asked if I moved my things out if they would credit my card back the money I have already paid them in advance. They said they wouldn't. I asked if that policy was in my contract and they said it wasn't. I asked how they can then enforce that policy and they said tough, deal with it. DO NOT RENT FROM THIS PLACE. THE OWNER DOESN'T KNOW HOW TO RUN A BUSINESS AND RIPS OFF HER CUSTOMERS.SHE SHOULD BE ASHAMED OF HERSELF!!. SIXTH ISSUE: The gate out front got fixed last week, 5 months later. The record on video but don't check them until the next day if at all,so plenty of time for someone to walk right in a bolt cut your lock and steal your possessions. I went to B and H storage in Clayton and the offered me (2) 10 x 15 units for 131.00 a month together. That's 100 sq. ft. more than the one unit at Englewood Storage and less money, or the offered me a 10x40 unit for 137.00 a month. These units are brand new looking and the gate works all the time. Icing on the cake!!.