Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

I have done business with State Bank of Geneva for over 30 years and they are great! Best part is…read moretheir customer service which I use every year. Worst part was the fire they had several years ago but they are now better than ever!

We had a complex issue with an estate account and were extremely pleased with the service we…read morereceived from Ryan Y! He was very thorough, explained everything a d was very patient with us during the whole process! Ryan is a valuable asset to Old Second for sure!!​

I tried to pay a bill from the bank at the bank. They would not take my money! Can you believe that…read morethey want to charge me $5 to get a money order or cashiers check and mail them the payment? What type of Ricky dunk bank is this? My husband and I quit banking with them 30 years ago and they have just gotten worse!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

This location is getting ready to relocate so I wasn't too surprised that they were short staffed…read moreon a Saturday...however, when the young woman we were talking to called around to other branches to see if anyone could work with us, it took three tries to find a location that wasn't short!! She said that managers and bankers aren't usually there on the weekends...but since that's when the majority of your customers are going to have free time to come in, wouldn't it make sense to be available?

Friendly and my trusted bank. I love how I feel taken care at this branch. I enjoy their customer…read moreservices. They offer nice lollipops.

I have had an excellent experience at this location with Chris Floreani. He is quick to respond,…read moreexplained everything clearly, and guided me through the process step-by-step on several occasions. It was so convenient to get my issues resolved without even visiting a branch. Truly impressed with his professionalism and efficiency!

I went to cash my hunginton check. She asked for an id. I gave her one, then she asked for another…read moreid. Doesn't mention what kind of id. Then she states a credit card. I gave her my debit card .. she said no. Then I said insurance card? She said what insurance do I have? I'm thinking why are you asking what insurance do I have? This is not a clinic! 15 min passed , then she's like with a smirk it's going to cost $10 bucks to cash it... I'm like why? It's a hunginton check... she said you don't have an account here. why didn't she say this in the first place!! I told her never mind give me my check! She had my drivers lincense, my debit card , my insurance card and my check in her hand and pulled her hand back like I'm a little kid!!! That's when I said give my stuff back in a higher tone thats when she gave it back to me!!! WTH!!! What is wrong with ppl that work customer service theses days!! They just don't care!!!!! Just rude!!!

great service from all the workers. They were all helpful and friendly and answered all my question.read more

Great friendly service. Plenty of parking. Right off the highway. Nice building. Would do business…read morehere again.

I enjoy banking at Bank of America. They listen and are so compassionate. Once you call they e…read moreresolve your issues.