I'll be honest -- I never expected to be writing a *glowing* review of a car dealership. But my experience at Westboro Toyota on Route 9 in Westborough, MA was so genuinely good that I had to share it.
It started with a bad situation: my old Camry needed $4,000 in repairs on top of $3,000 I'd already spent on it last year. Then my wife's car developed a power steering fluid leak *and* a fuel leak -- $6,000 in repairs on a car we paid $4,000 for. We needed two cars, fast.
We headed to Westboro Toyota and were paired with salesperson **Adel Botros**. From the start, he was patient, transparent, and genuinely tried to understand what we needed. My wife wanted the lowest lease payment possible. I wanted a Corolla to purchase. Her 84-year-old mother (who came along for the ride) needed something easy to get in and out of. My wife test drove a Corolla LE first, but her mom found it too low to the ground -- she struggled to see over the dashboard and had trouble getting in and out of it. Since she relies on my wife to drive her everywhere, she offered to help with the payments if my wife would consider something more comfortable. So we asked Adel if she could also test drive a Corolla Cross SUV -- a significantly bigger jump in price. Many salespeople would have shown their frustration at that kind of mid-process pivot, but Adel didn't flinch. He smiled, grabbed the keys, and made it happen without a hint of hesitation.
I tested the Corolla Sport Edition Hybrid, but when my purchase price was out of reach, Adel didn't just shrug -- he quietly worked up an alternative and turned his screen around showing me exactly the monthly number I had asked for, on a gas-only Corolla SE. Same great car, different powertrain -- and honestly, I liked it even better on the test drive.
I even emailed him after getting home to ask if I could switch my reserved car's color to silver. He texted me the next morning to say one had arrived *that very day* and I could come sign paperwork that night. That's the kind of follow-through you don't forget.
**Finance Manager Matt White** was equally impressive -- clear, friendly, and made what is usually the most painful part of buying a car feel completely painless.
If you're car shopping, do yourself a favor: go to Westboro Toyota, ask for **Adel Botros**, and let Matt handle your financing. We were a picky, ever-changing group of customers and they treated us like we were their most important clients the entire time. Absolutely earned a 5-star experience.
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