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    Westboro Toyota

    2.3 (261 reviews)
    Closed • 9:00 am - 5:00 pm

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    Business cards of employees that allow customers in my opinion to verbally assault other customers.

    I went in for an appointment and was called a stupid b*tch by another customer because I let them know I was ahead of him in line. When I told him to mind his business he said shut up b*tch again, I went to try and get help, he kept harassing me so when he then called me white trash that's when I had enough and then i told him his mother should have swallowed. Even though an employee heard him say it to me before I ever said anything to him, because the manager thought what I said was so vile that it was ok for me to be verbally assaulted by another customer. My husband called them and the manager was like well your wife said vile things and the guy lied saying he didn't call me a b*tch till I told him his mother should have swallowed. Even with the employee Kajol Maharaj telling the manager Alfredo Lopes that he verbally assaulted me I was in the wrong because a woman don't know her place and said something vile. I am so happy that I have not spent a dime here. Everything that was done was my care package that I didn't pay for. Car was a gift. So if you want to support a business that in my opinion allows men to verbally assault women because they don't know their place and say vile things after being treated with vile by a man that needed to feel big. A veteran was acting this way, so sad. The customer that verbally assaulted me was a veteran, I know vets that would want to have that plate revoked for the way he treats people and women in general.

    The entire car was peeling paint.
    Joe N.

    You know when you show up on a date and they look nothing like their photos? They're 50, 75 pounds heavier... That was my experience after seeing excellent images on Carfax and showing up in person to my horror. Called the dealership and spoke to 'David'. Asked him if there's anything I should know about the car before I drive over an hour there. He said "No, if there was we would've fixed it already!" He then went on to describe the car as a "beautiful and pretty blue". This guy must've gone to school for musical theater or something. He was very flamboyant. That's OK. I don't judge. I show up and all of the car's paint is peeling everywhere; and the back of the car is covered in DUCT TAPE. I hope this is not how they repair all the vehicles. Then the price goes up 2000 dollars in dealership fees. The sales people were very nice, but whoever advertised the car, and took the photos was very deceptive. This experience cost me four hours of my time and gas to travel to the dealership. It's stuff like this why car dealerships get a bad reputation.

    bought a 2019 trd preowned... didn't even put 100 miles on it before having issues that should of been addressed prior to sale... brought it back to dealership on 2 occasions for clunking and popping noise... 1st visit, service tech could not find anything wrong with car... 2nd visit, same result... had to personally point out the cv axle is the cause for the tech to be able to replicate the popping noise... who the mechanic here?... still didnt fix the clunking... brought it to my indy shop and they found right away bad bushings for both lower bushings and subframe (see video)... How it pass inspection is beyond me (inspection provided by dealership)... only had the truck less than 2 months and a couple of hundred miles since... SERVICE DEPT IS INCOMPETENT... MANAGEMENT IS A JOKE... they will not cover the repair... argue with me stating vehicle pass inspection so it's not their issue even though i had issues right off the lot... STAY AWAY FROM THIS STEALERSHIP... ended up having indy shop just do the repair... lesson learned...

    Bald tires on newly-registered used car they sold me. This is representative of the quality you get at Westborough.

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    Service was phenomenal - everyone was very helpful, cordial - great experience. My service guy was Juan and he was really exceptional -

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    Page 1 of 7

    Ask the Community - Westboro Toyota

    Review Highlights - Westboro Toyota

    “Leo was a great salesmen, never felt rushed or pushed and everything went so smoothly getting my used vehicle...”

    Mentioned in 12 reviews

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    Honda Westborough

    Honda Westborough

    (196 reviews)

    All I can say about them is wow! I have never had 10 people from a dealership work as a team like…read morethey did. I was in the market for an Accord ESL 2.0. went to Boch, and got quotes from every nearby Honda dealer. They were the only dealer who had exactly what I wanted on the lot. The other places had good salespeople but going against H erb Chambers they were just outnumbered. I got follow up call from multiple people from the day I was on their radar. The salespeople were super helpful and not pushy at all. Very polite and professional. I came in on a Saturday with a car that was practically undrivable and left with what I wanted. Got me through the paperwork in record time. Really nice job by everyone including the finance guy and especially the sales guy. He showed me everything I wanted to know about the car and helped me to get the car configured. I highly recommend Herb Chambers. The whole team was outstanding.

    Writing a poor review for any service-oriented company troubles me. Especially considering the…read morereview is for Honda Westborough, a dealership from which I purchased my favorite car of all time - 2020 Honda Pilot. Yet here I am, writing a one star review - not for the public facing customer service - they have always been and remain outstanding, including my last service representative, Karina. She was the utmost professional in my interactions. Honda Westborough earned a one star review because they have a systematic safety issue within their service department that seems, at least in my experience, to remain unfixed. What happened? Well, in 2024, after a routine maintenance and tire rotation, the service department failed to secure one of my tires, resulting in a near catastrophic accident on route 9, at night, during winter, with my two young boys in the car. Fortunately I was able to pull off into the next parking lot. To their credit, Honda Westborough dispatched a mechanic to meet me immediately and secured the tire, after which we drove the car back to ensure the alignment was normal and no other damage occurred. I was irate, but ultimately let this go - with the understanding and hope that Honda Westborough would not repeat this mistake and put in control measures to ensure this does not happen again. Fast forward to Aug 12, 2026. Routine service, tire rotation. Drove off the lot. After a while heard a clicking noise, this one not as obvious as the violent shuddering I experienced two years ago. The next day, I scheduled a service appointment. On my way to my morning appointment, the car again became an unstable, shuddering, undrivable vehicle. I pulled off to the closest parking lot and had the car towed in. What was the problem? Another loose tire, mostly unsecured and, according to the AAA crew who helped me, nearly off the axle. Now, either I am the most unlucky client in the history of Honda Westborough or their is a systematic safety issue that has gone either unaddressed or poorly addressed. I hope this never happens to anyone else. I feel obliged to make a public review because this kind of negligence is a real safety issue. I could have been killed or injured. My boys could have been killed or injured. I do not want this to happen to anyone else. Honda Westborough has lost my business. I hope they take this seriously enough to address the issue internally.

    CarMax - Business Office Area

    CarMax

    (68 reviews)

    Selling my vehicle was quick and easy. They were able to complete all of the lease buyout paperwork…read morein under an hour and got me a good offer value.

    The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

    Herb Chambers Lincoln of Westborough

    Herb Chambers Lincoln of Westborough

    (4 reviews)

    This was my 1st time here as my 2019 Lincoln Continental Black Label showed an issue with the…read morecharging system. I called on a Monday afternoon, they took me right in on Tuesday AM 730am. Building was new, maybe 1.or 2 years old, very nicely done. You drive up to the big service doors and they automatically open into a big heated garage. I was met by the Asst Service Manager who was very accommodating. I grabbed a quick coffee and left. I received several emails and text messages with the diagnostic issue, needed an alternator. Had to wait 4 days for that, but in the meantime, I had them do a complete service, The Works. I received the call the following Monday saying the car was ready. I arrived shortly after and they said it was being washed and vacuumed, it would be a few. 10 minutes later, the technician brought around my car and I never seen it so clean and shiny, both inside and outside. The steering wheel not the seat had any dirt or grease on it from the technician. I've been to other dealerships and that was indeed the case. I was thrilled to say the least!! Almost like they waxed it too! Needless to say, it was a fantastic experience from beginning to end. My only suggestion, as this is supposed to be the 'Lincoln Experience' and other Lincoln dealerships have it, they should offer espresso's to the customers besides kcups. Well done!

    BUYER BEWARE Recently Purchased a 2024 vehicle from this dealership. I will leave names out of the…read morereview as I don't think the horrendous service was malicious, rather the result of a lack of training ( not qualified to provide any type of service)& not knowing how to provide good service (ignorance). We Arrived with a pre-approved loan for the car on a wednesday (didn't get the car for 8 days). We signed the Purchase & Sales agreement. It was then that we were told th final paperwork had to done by the finance manager(who was off on wednesday) so the dealership couldn't finalize any deals- one guy is out & dealership grinds to a halt. We were told to come back the next day, which we did. Were were called a few minutes prior to the appt, they said the finance manager was not there due to family medical issue, but may be in later. He arrived that afternoon. We went there to get the deal done & get the car. We were not able to process the transaction because their modem was down. We called the next day(friday) & were told the car should be ready for pickup late in the day as they were going to get vehicle registration done. It wasn't done and we were told it would be done Monday. On Monday, we were told Tuesday. On Tuesday, we were told Wednesday. We were told they didn't have any "loner cars" or courtesy vehicles to use while they held the car hostage - they own a dozen dealerships within 2 miles of where we were & not a single vehicle available...Such a pile of BS & the OPPOSITE of basic customer service. We finally got the car Thursday evening after work. Every step of the way we were lied to, they distorted the facts, withheld the truth, got snippy over the phone, and blame-shifted...every stereotype that you could think up about car salespeople, we lived. I don't think Herb Chambers earned his billions by treating people this way. Perhaps since he sold his dealerships to the outfit from GA, those left behind are intentionally trying to ruin his good name. Learn from our mistake...Do not buy a car from this clown show.

    Route 9 Nissan - Suspension

    Route 9 Nissan

    (17 reviews)

    On December 3, 2019, I acquired a 2017 Nissan Rogue that had recently been returned from a lease in…read moreMassachusetts, with 19,000 miles on the odometer. From the outset, I consistently maintained my loyalty to a Nissan dealership for all recommended service requirements and new tire purchases. The vehicle appeared to be in excellent condition, both internally and externally. However, on December 23, 2025, at 87,000 miles, the passenger rear wheel exhibited inward camber during a very short trip. This occurred two weeks after the dealership had rotated the tires, changed the oil, and a second mechanic conducted a safety inspection for the annual inspection sticker. Upon towing the vehicle to a local garage, it became evident that the rear suspension was severely corroded, necessitating the replacement of both sides at a cost of $3,500. Following inquiries with both the dealership and Nissan Consumer Affairs, I was reminded that I was no longer covered by any warranty protection (loyalty/good will are mere words that are exempt from their vocabulary), and neither entity was willing to provide any support whatsoever. Consequently, neither was prepared to offer any financial assistance. Notably, I had never driven in proximity to saltwater, and this peculiar anomaly is undoubtedly indicative of subpar quality steel. Their "too bad, so sad" responses effectively convey a one-and-done, foolhardy loyalty for me. It is difficult to comprehend the potential danger of driving down the turnpike at 70 mph and having the wheel pass by as a weapon while the car spins out of control in the high-speed lane. If you are a Nissan owner, I strongly advise you to be aware of this issue, as I believe it is unlikely to be a one-time occurrence. As a follow-up to the "owner's" request to contact Rt.9 to discuss (after reading my review)... The discussion centered on the dealership's position that they are not the appropriate party to address my concerns. Representatives from Rt. 9 Nissan indicated they are unable / unwilling to assist further, citing Nissan Corporate's statement that there is no active recall for the failure of the 2017 Rogue suspension components. While they acknowledged and apologized for failing to identify the dangerous condition during my just prior oil change and tire rotation, they maintain that they are not obligated to provide assistance. As a result, they consider this case closed.

    Had appointment this morning to go look at a car was told it was available at closing time last…read morenight at 7 PM. We are on our way out there for our set appointment when we got a phone call saying that it was sold we didn't even get a chance to put a deposit down when we would have very poor business Experience

    Westboro Toyota - car_dealers - Updated September 2026

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