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    Westbridge Inn & Suites

    5.0 (1 review)
    Open • Open 24 hours

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    1 year ago

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    the sunnyside cottage

    the sunnyside cottage

    (1 review)

    We booked the sunnyside cottage on October 16 for the night of December 31. At the time of booking,…read morewe paid for the cost in full. We were not notified until a month later, November 13, that they supposedly double booked the cottage for the same night. How can an owner not realize they have double booked until a month later, especially since it is only 1 house? Maybe they got a better offer - someone who will stay more than 1 night - we really don't know. Initially when the owner called to tell us it was double booked, we informed her that we were on a budget and that the amount we spent on her cottage was the amount we could spend for another place for our 6 people (3 couples). The owner of the cottage, in her own words were "I promise I will get rooms for you". "We will get you all taken care of". Those are exact words from text messages! Between our phone conversation and the text messages, we took this as the owner would cover any extra costs for us to stay at another place. We thought she was taking care of getting our rooms especially since we had not received a refund, but we found out that was not the case. It was almost a month and a half (November 29) after paying before we received a phone call that she would not be getting our rooms. It was that same day, November 29, when we were actually refunded the money. . . and that was only after it was requested! As rental owners ourselves, we would assume the loss and pay for our mistakes. That is what quality business owners do! If a business promises something, we expect them to hold to it. This business provided less than desired service-nothing was done in a timely manner. I cannot not recommend doing business with anyone who cannot keep better track of their bookings.

    Westbridge Inn & Suites - hotels - Updated September 2026

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