Upscale and pristine but welcoming and reasonable could be used to describe Verandah. Verandah is…read morebeautiful and every detail scrutinized. While Senior Living elsewhere has moved to cookie-cutter design build, this place is uniquely built with community in mind. While I don't fit the demographics of being a resident, I would be completely happy visiting or staying here. The sales staff was informative and not pushy but also interested in learning about the people who could potentially be members of the community.

just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

My Mom has been an extremely happy resident for about 6 months now. The reason for my…read moreprocrastination writing this review is the fact that I couldn't imagine how to write it without praising the 50ish staff by their individual names and departments!! The warmth, concern, heart, and genuine care they feel is palpable throughout. As a result, she and her friends are comfortable, engaged, well-fed, observed by such loving, caring, dedicated nurses and sweet aides, and I have such relief knowing that she is living a life with purpose and activity, and constantly tells me how much she loves it there, and raves about the staff and the residents. Actually, a client of mine told me how much his Mom loved it there years ago, and I thought of that when I first brought her to visit. Best decision ever!! She was very scared, hesitant, but they turned her around gently but quickly and she is back to her fun self again, and it is just wonderful. There are no words for the peace having her there gives me. It's a blessed Victory! When I asked one of her now great friends about his experience living there her first week as a resident he enthusiastically said "best group of people I ever met" - so true. Smiles are all over both staff and residents and I love just being around them, but my Mom is so busy now, I have a hard time finding her when I visit - I love it!! Once again, without mentioning names, if they are employed there, I'm describing each one with this glowing review, and because they mean so much to me, and consider so many dear friends now, I will not leave anyone out, because I will run out of room. Just know this attitude started at the front door on the first day, and never disappointed since. I know she is in good hands, and it means the world to me - and so do they. So grateful and lucky to have Victorius Vicki, their Lovely Chief, beautifully, gracefully, managing this sweet spot - oops, I mentioned a name...

My aunt and uncle live here and give it their seal of approval, and they are tough critics…read more Naturally the food could always be better but it's not bad and the people there really care and try hard. And let's face it, these are some seriously cranky people sometimes who do not always feel the greatest. When they are feeling their usual greatest, they have a lot of activities and it's very accessible to shopping and major roads. Close to Barrington Rd, Higgins, 90 and 355 which makes it very convenient for me to just stop by and visit. Check it out if you are considering your own move, or planning a loved ones.

I wouldn't feel comfortable having my parents go anywhere else! The staff really cares and helped…read moremake the experience as good as it could be. If you need physical therapy the people really are kind and experienced here!

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

This place went bankrupt and screwed many of its residence out of a lot of money. They paid over…read morehalf $1 million for their little homes that were very luxurious and many people's minds and if they weren't aware of the financial difficulties and didn't get out, they really lost a whole bundle and life savings so now Now that they're doing those rentals, I wouldn't rent anything from them. I wouldn't rent a dog leash from them.

Like the activity program (offsite visits of restaurants, and other attractions like museums). Very…read moregood Resident Assistants, management. directors and maintance staff. The concierges are great!

Let me take this opportunity to address the diligence, hard work the kind of nurse who puts each…read morepatient's best interests first each time in the likeness of May Magbanua , the third floor nurse who takes care of my mother Aleli P. We are so happy that she has been working with your facility for so long now . Thank you so much May. Keep up the excellent work . Nelson & Maribeth

I just need to say thank you all at Bella Terra in Streamwood. My Mom had a bad turn after…read morereceiving chemo and radiation for stage 4 head and neck cancer. It took away her ability to talk, walk and eat. Dakota (admissions) Julie (dietitian) Kathy(nurse). The therapy staff was amazing...all of them. Housecleaning was fabulous even though my Mom would "miss the basket" all the time, Agnes(social Worker), Iris, Mary, Colleen, Loni and most importantly Katelyn, the speech therapist. She really worked on my Mom and it was so nice to see her progress every day she was there. My Mom is home now and so much better due to the diligence of the staff at Bella Terra. I know I'm forgetting someone so, Thank you to the whole team for dealing with my Mom...she's not always easy and they took care of her like she was their own Mom.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.

Formerly was The Oaks of Bartlett…read more The rehab center is very good and the PT OT were friendly, nice and helped my mom recover. The nurses & nurses aides were attentive and helpful. They enjoyed their patients and responded nicely to them. Family were able to ask questions and got responses. This is NOT JUST ONE family with the following. You talk with others while there: The "Social Worker " is not certified from what I was told. Rolando, is USELESS. He says he will help find a place once the patient is leaving. He DID NOT. We had to push, ask questions, meet, etc. NOTHING was really offered. He finally said he had phone numbers to give us. That piece of paper with 10 facilities on it, was USELESS. I found 2 to be possibilities but those didn't pan out. On most, there is no distinction which are rehab, asst living, nursing. WHY THEY HIRE SOMEONE in this position, I do NOT understand. Anyone can hand out a paper or cards and leave if up to the family. He DID NOT make call/connections for us. He did tell us that they have info for those WHO CAN PAY which I figure is probably their 1st or 2nd floor residents. BE CAREFUL as Rolando will have an exit date. IF it is NOT reasonable, speak up. He was going to send MOM home by AMBULANCE as she was not mobile. I asked what we do once she arrives. He then changed the date. She was able to walk with assistance when she left on a later date. So, the patient is treated well, and rehab is good. IF you have lots of money to cover for residence afterwards, it's probably OK. However, there are even NICER places if you search ALDEN, Arbor Terrace in Naperville, Sunrise, some of the Heritage Woods, Asbury Gardens, Victory Center of Bartlett. Research and find one.

Great staff. 5-star health care center. Wonderful home-like environment. Highly recommended.read more