They installed our siding, soffit and facia. We started having water running from the facia, though the soffit, dripping down against the house. So we got gutters installed, which the house never has had, and the water issues continued. We called them many times to get them to come out to see what the issue was. They never came out. We went to a different company to see if they could help. We found out we just needed 2-3 more downspouts and a flashing. I would never recommend Western Products based on our experience with them. Very unprofessional. read more

Be very wary of any promises made to get your approval on a project. I was told that agreeing to a shingle job that I would receive free 100 ft of gutters installed. After the shingle job was completed and I inquired about t he gutters, I was told that if it wasn't in writing somewhere that they had no intentional of honoring the promise of gutters. A verbal contract is still a contract but in this companies case, don't believe anything they say.b read more

Our family contracted Western Products to do our roofing, siding, and gutters. We love the way it looks now that its done. It was finished 2 years ago and the only thing we love about their services is that our home looks beautiful on the outside. We came to Western with a concern of fixing a small leak in a bathroom and took our salesman's advice on how to remedy this issue. Our roof had consisted of various venting including bathroom exhaust vents, whirly birds(4), sewer stacks, and also gable vents at each peak. We had wood soffits at the time as well. Our salesman Brady advised us to relocate our bathroom vents to the gable walls. We got those moved. He also advised us to cover up the gable vents when they reside, add an additional whirly bird and switch to vented soffit. When it was our turn to have our project started we were immediately met with issues of installers. We were scheduled with a long time siding guy and a guy who didn't have a way to get to work and had never touched power tools or worked construction. They would show up late and get very little done because the main guy would have to go pick up the other guy and then also train the other guy as they went. The other guy didn't have proper clothing and this job was taking place in late fall in ND. The guy would end up leaving early sometimes before lunch time crying and being cold. Over this long process the other guy finally caught on for the most part but then wouldn't show up some days. The main guy even sided part of our house with the wrong siding. Once the roofing came the were short whirly birds and the boxes were delivered damaged. The installed what was delivered which then later required multiple service calls to have them fixed as they didn't spin and if they did it sounded like nails on a chalk board. The missing whirly birds eventually got put on as well which was a whole other mess. When it came to our soffit installation they left them open for atleast a week with small holes so my husband had to put screens up to make sure we didn't get critters till they could get the soffits up. We have had multiple service calls about gutters leaking all over and pouring out the corners. After the main install was done winter hit and our small leak in our master bath turned into raining from multiple areas in our ceiling. I called and inquired what they thought was going on. They informed us that we must have improper insulation in our attic. Well after spending a ton of money on our homes exterior we were strapped for money and had to take it into our own hands. My husband took to the attic and cleared as far as he could the blown insulation back from the soffits and put shoots in to help with the air flow. We also rented a insulation sucker and blower and removed the wet insulation and put new insulation in over our master which seemed to help for the time being. Western instructed us to get our whole attic cleared out and new insulation put in which quotes were coming in with big dollar signs. We eventually came up with a way to get that done the following fall. The insulation company came in and cleared all our old insulation out and put in closed cell spray foam and filled with R50 blown insulation. Now we were set! Well so we hoped after that was done winter hit we had water coming in in our master bath, my sons bedroom, our laundry room was pouring at times and our master closet had water coming in as well. After multiple people including other roofers, plumbers, and insulation companies it was found that Western had never actually cut the soffit areas out of our wood soffits to actually allow our attic to breathe. The small holes that were there from original were small and not adequate for a soffit whirly bird venting system. Now through all of this Western has denied any of this being their problem. Our insulation company got Western to meet up at the same time so they could make sure the soffits were cut open to what was needed for proper ventilation. Once this was all done their foreman who caused bent down spouts that he stepped on and replaced with a completely different color, when reinstalling the actual soffits did a sloppy job where he left gapping between the soffit and facia, he left gapping in the soffit at light fixtures, left out gates wide open at the end of the day on the side of our house(we have small children and dogs), left the area littered with staples and debris. When Western was done reinstalling the soffit the foreman came and apologized for the mess up. That's all great and danddy but Western thinks this is our problem not theirs. We paid for professional work on our home and were given less than satisfactory time and time again. We had to have our ceilings tested for mold, portions replaced, mudded, and painted. Western said well submit to your insurance. This is by no means something our insurance should have to cover. HOMEOWNERS BEWARE!!!!! read more

After my post, they called to say they would send a person out to review for warranty, but I would need to pay $1,000, refundable if they found it was improper installation. I elected to pay another contractor to fix their job. The contractor said the ridge vent showed no screws for the mesh and was undersized with shingle coverage. He pointed to the adjacent building (same shingles, same type of roof vent, different company for installation) to show me what should have been done. Thank you Mike for getting back to me. You only have one reputation, you should better protect it. I understand you own a house that is huge by any standards, obviously a very successful businessman. I don't understand why your staff messed up my job but you missed an opportunity to set things right. I would suggest anyone with a roof job, hire a local contractor and or someone that stands behind their work. read more

I ordered a storm door the end of April and put down a $420 deposit on my credit card. After them coming out with 2 wrong doors ordered and too numerous calls rescheduling installation with the third door and the installer not showing up on the day it was to be installed I ultimately cancelled the door. Never will I ever use this company again for anything. I'm now dealing with their accounting department trying to get my deposit refunded which they seem to be fighting with their lack of communication. Have spoken with Tammy who states she needs to talk to Jeff who is one of the many who called me and stated that he looked at all the notes on my door and admitted that he doesn't blame me for cancelling due to the terrible experience with them. Never again. Overpriced and the worst customer service ever!! read more

Don't be fooled by Western Products beautiful new showroom, their smooth talking salesmen, or the glowing testimonials on their website!  August of 2018 my wife and I signed a $70,000 contact with Western Products for new windows and siding. We were led to believe that the project would begin by the end of November and be finished well before our trip to Hawaii in January. To our dismay, the windows were not installed untill mid December. Sadly, the siding which was to be installed immediately after the  windows was postponed until February 2019. To make matters worse, four of our casement windows were installed in the wrong spot and when we complained we were told by the owner of the company that "it's not a big deal and it happens all the time". Aside from the obvious quality control issues, be especially wary of the open ended contact Western Products has you sign. Since there are no start or completion dates anywhere on the contract, they are free to do whatever they want and with fifty percent down you are literally at their mercy. Sign with Western Products only if you wish to increase your patience. Consider yourself warned! read more

There products are very pricy. I thought maybe their servicemen were better. No they are not. I had a great salesman and he has help me resolve some issues. I signed up in early May for roof and gutters and doors. Everything was done late. I was told the roofers were sent to Texas to work on storm damage so they couldn't start on time. Doors were late and installed late. They had to return to adjust the doors. I am having them back to adjust doors again. Had to tape over the gaps to stop the winter wind. Called for service and it was 2 weeks until I heard from them. The products are great, the service not worth the high price. read more

I agree with Steve's review. The weather has not been cooperative with siding projects as of late. Hope to see progress soon.

The salespeople at Western Products are wonderful to work with and my experience with them was top notch!