The tellers here are so ghetto, so rude they make you want to wait until they get off and fight…read morethem. They're very unprofessional which is why they probably don't work in actual bank branched it's unfortunate that we get this type of service for our hard work payout. Don't go here they'll have a million excuses to not help you

From the owner: Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cards…read more ACE Cash Express, Inc. is a leading financial services provider, specializing in check cashing, bill pay, money orders, and debit card services. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by providing convenient, immediate access to financial services.

Kecia Kirby is the best! She is so professional and gets the job done! Go to her next time your…read morethere!

From the owner: Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cards…read more ACE Cash Express, Inc. is a leading financial services provider, specializing in check cashing, bill pay, money orders, and debit card services. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by providing convenient, immediate access to financial services.

My daughter went to ACE on Silver Hill Rd got an emoney order to pay her rent the money was taken…read moremoney taken out her account $600 she receipts and proof from her bank..the gentlemen who did the transaction doesn't work there anymore..Management has been talking to my daughter real bad..District Manager not returning emails or calls..my daughter has a son could of been evicted from her apartment..she was done wrong and being treated overly poorly..We are going to Upper Marlboro and police report will be filed and Yelp review will be left ..this a theft over $300..how many other has this company stolen from. STAY AWAY FROM THIS PLACE ..What's Crazy the thief quite his job..everyone in their is UNPROFESSIONAL the District Manager has yet to call..they get O stars and the manager attitude was the worst..I gave them 1 Star because they answered the phone

Shaquanda Brooks was very professional has great customer service very polite thank you for your…read moregreat service.

They're thieves,I deposited $140.00 on my Ace debit card on February 17th 2022...the card didn't…read morework...it declined everytime I attempted to use it...I took the card back to Ace check cashing Eastover where I had put the $140.00 on the card...they couldn't fix it & offered me a refund of $107.00...i asked for a itemized receipt...to understand where $33.00 was charged for 0 services...the teller told me they did not offer itemized receipt s...THIEVES

From the owner: Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cards…read more ACE Cash Express, Inc. is a leading financial services provider, specializing in check cashing, bill pay, money orders, and debit card services. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by providing convenient, immediate access to financial services.

Went an hour after opening on a Saturday, and there was already a line almost to the entrance. The…read morelobby/line is pretty small (there is a seating area with a few individual chairs that's a bit wider than the actual line). When I went, it was pretty much a cluster with no clear directions from staff on which line to go into (the first window was specifically for business accounts but this wasn't made clear so non-business customers were accidentally waiting in that line). It was almost as bad as going to the DMV. Total there's 4 windows, but when I went only 2 of the windows were open for the majority of customers. 1 window was only for business accounts and the window next to it was only helping those needing to withdraw cash (even when they didn't have any customers they were unable to help the rest of the customers waiting). There is a small parking lot wrapped around the building, when entering though be sure you don't accidentally get in the drive thru lane. If you're in a rush, wouldn't recommend this location. If you're willing to wait, bring something to drink and/or read.

Manager was very rude and unprofessional. It was surprising. Earlier today, the ATM was broken so…read moremy parents had to go inside the branch to retrieve their unemployment benefit via Bank of America debit card. The teller did not return the debit card and parents had to return twice to the teller and ask for the debit card. The teller said she gave it back, but this was untrue. I went with them the third time and requested to speak to the manager. The manager did not even apologize and instead asked if I was there during that time. The manager "M" insisted that the card was returned along with the envelope and Driver's license but it never was. My parents thought the debit card was within the envelope and as there was a long line behind them, wanted to give way to the next person in line. We requested kindly for the manager to review the video footage as there were 2 cameras pointing directly at the teller. He response multiple times were, "we don't have video recording" "those cameras don't work" and then, changed her answer later to "there may be a clip of him (parent) walking into the branch and leaving but there's no clip of the actual transaction." She also stated that "we don't have access to those clips." At least try. We simply asked for them to review the footage because the LENGTHY application process for unemployment, subsequently calling, waiting for HOURS for a replacement card, and reporting the card stolen is not easy. The least the manager could have done is apologize for the inconvenience and provided a course of action... even having the employee/teller be with us and sitting us down to discuss the matter would have at least given us a positive outlook. She does not know what it is like to be unemployed, laid off, due to this covid-19 pandemic and have to spend hours applying and waiting weeks for approval.