All staff were knowledgeable, friendly, and professional. I got seen quickly and was examined and…read moretreated quickly. Thank you!

I chose WestTex Urgent because of: 1. The ability to set…read moreup an appointment. 2. Location 3. The ability to set up an APPOINTMENT. So I set up a 6:00pm appointment online for the following day. Like instructed, I arrived 15 minutes early to fill out paperwork. There were a few other individuals in the waiting room but I wasn't worried because, I SET UP AN APPOINTMENT. Then 6:00 came and went... hmmmmm... and I got called back at 6:20. Ok, perhaps they were running a bit behind. The nurse asked some questions, took my vitals, stated there were 2 patients ahead of me and left the room. I then waited... and waited... and waited. I seriously thought I had been forgotten about. No one even popped in to update me. The battery on my phone kept going down, down, down. The Doctor finally came in the room... at 7:37pm. (Phone battery down to 9%) Since my reason was fairly straight forward, I was back in my vehicle heading home at 7:42. Yup, you read that right. Less than 5 minutes and out the door... and a $100 copay! I guess I'm just kind of confused by the point of having an appointment. I work in the dental field and am familiar with appointments. I'm familiar with running behind at times. But I'm also familiar with how, at least we, would handle walk-ins. I'm just curious... so I had an appointment at 6pm. If someone walked in at 5:55pm, would they be seen before a 6:00 appointment making the scheduled patient wait? Do they base the order on how "emergency-like" the patient is? I don't know. The Dr. seemed friendly, I guess. He tried to lighten the mood with some humor. Maybe it's because I was a little annoyed with being there nearly 2 hours that I wasn't in that good of a mood. But the front desk girl and the nurses were all nice. Waiting room wasn't the cleanest. Someone left USED tissues on the table and seat. Blah! Don't worry I CLEANED THEM UP (using coffee stirrers so I didn't touch them). Gross nonetheless. So here's my visit summed up: 5:45 - arrived for 6pm appointment 6:20 - brought back to exam room 7:37 - Dr. comes in room 7:42 - in my car heading home I honestly don't know if I would choose WestTex Urgent Care... I guess it would depend on the situation. Maybe I'd give them a chance to change my mind and I can update this review. ***REMINDER: BRING YOUR CHARGING CABLE***

Have been to this clinic twice and both times, have had very good care. DNP Candice was very…read moreprofessional, knowledgeable and explained thoroughly. the front desk lady (didn't get her name) was kind, helpful & friendly, as was the medical assistant crystal lopez. Hopefully we won't have to come back, but if we need to, I will not hesitate. Thank you vital care!!!

THE BEST URGENT CARE EXPERIENCE I'VE EVER HAD. I was pet sitting in town when I became violently…read moresick. I called ahead to explain my symptoms, and when I walked in, the receptionist already knew who I was. I was alone and could hardly stand. She gave me the paperwork and a puke bag right away. As soon as I started trying to fill out the paperwork, I became violently ill in the waiting room. The staff immediately rushed over to me and brought me back into a room, despite the incomplete paperwork. The entire staff was very concerned about my condition and stood very close to me while medication was administered. I was even walked to the bathroom and monitored. The nurses encouraged me to stay as long as I needed. Once I felt well enough to leave, the staff recommended items to recover from being extremely dehydrated from vomiting for so long. The receptionist went out of her way to help me to my car, while Carissa asked me where I was staying and encouraged me to go straight there and not make any stops and just to rest. She DOORDASHED me Liquid IV and a few other things to help me, knowing I was alone pet sitting. She called me an hour later to follow up with me after hours and sure enough, I had a delivery at my door. And thank goodness because I needed to get straight to bed. I have never had this kind of service and care at any urgent care. They were not just nurses and staff, they displayed a level of concern of that show how wonderful they are as humans. Thank you ladies!

Efficient process of checking in. The medical staff are very…read moreknowledgeable and caring.

Dont show up at 4:10 they will turn you away, even though the door says 4:30. Never really have a…read moregood experience with front desk she is quite rude and never really cares about your situation.

Compassion care. always informed as to what was going on. Fast and efficient. Great team of nurses…read moreand doctors. I stayed over night for observation and I was able to order foods that I liked. Provided detailed reports for follow up with my primary doctor and care team where I live. Thank you for a top of the line experience. Oh by the way I am feeling much better physically. Ps: my wife loves the robe I received from Signature. I walked into SignatureCare weak, lightheaded, and unsure of what was happening in my body. The staff didn't rush me--they listened, took my symptoms seriously, and ran tests that brought clarity. My labs showed more than numbers; they revealed a story of imbalance, dehydration, and a medication that may need adjusting. I'm grateful they didn't overlook anything. Even though it's not a hospital, SignatureCare gave me hospital-level care with personal attention. Their work helped me take the next steps in healing, not just physically, but emotionally. I left knowing what was wrong--and with a plan. Thank you, SignatureCare.

called someone to make sure that I could be seen but of course they always send me out of there…read moreimmediately. My chiropractor said I need to go to the emergency room I have something wrong with my thoracic part of my spinal cord possibly due to a wreck and I can't get help in this town. this is all part of a lawsuit that I'm having to deal with to a car insurance company and it's looking like I need to open ones because you know the hospital they have the worst care so I always would prefer signature care, cause I went there in but you know for some reason Midland they can't help me per the usual around here. The lawyer will take care of bill.

My cat scratched me severely and I needed stitches. The staff was professional, prompt, caring and…read moreknowledgeable. Thank you Anita, Liz, Bridgett and Norma. Alvin Berryhill

Went in for a last minute DOT physical and they were awesome. Very thorough exam, very…read moreunderstanding and relatable. Staff were very friendly and polite.

Hoped for better service and knowledge. Would highly recommend you find another facility to visit.read more

I wasn't sure what to expect as I had never been there before and it doesn't have a ton of reviews…read more However the staff were friendly. The visit was quick. The doctor seemed very understanding of what my child was going through and was very helpful. I was dreading sitting for hours and it taking up most of my day but Iam glad I chose there. They made it easy.

Do not visit this establishment! They allow their technicians to give medical advise without any…read moredegree or certifications. My daughter went in recently and a Hispanic woman with long curly hair kept insisting various reasons as to why she was sick, things to do differently to stay healthy, as well as what MEDICATIONS to take. Keep in mind if she were the doctor or NP that would be fine, but this woman's scope was to only TAKE VITALS. She could kill someone. My daughter asked her if she was the nurse and she said no, then she asked what her title was and she immediately left the room. I've reported this place and hope it will soon get shut down or reprimanded for this serious offense.

Horrible customer service...any time you call concerning anything at all especially billing be…read moreprepared to immediately be placed on very long holds, no greeting or anything just an immediate please hold. Billing department has no info due to out sourcing. A bill I paid in April 2019 is still being billed as past due because of out sourcing. The PA never even laid a hand on me yet I was charged almost $200 after filing though my insurance but had no explanation as to why. I'll never go back. PATIENT BEWARE

DO NOT GO HERE website shows RAPID COVID TESTING $165 but I was charged $565! Rude front desk staff…read morewhen I told her I had medicaid and wanted to pay out of pocket she rolled her eyes and grabbed my card. She told me doctor could charge what he wants to with me having no insurance. I explained I have insurance but my child who is in foster care only has medicaid. She had no remorse at all and continously told my husband he had to leave the waiting area all while my 10 month old foster child with 105 temp was crying. Just awful experience. I cried leaving this place. NEVER have had such a bad experience here all the times I have come. I can only think it is because the child is on welfare.

Amazing staff. Very friendly. No waiting at all. Thank you Kendra, Tina and Dr Delgadoread more