I gave a ".5 " star for this facility due to being the closest to where I reside, but had to round…read moreit up to the nearest whole number. Most nursing staff on the second floor and x-ray technicians have an attitude. Poor communication. My mom, a stroke patient with aphasia went to the ER due to a UTI. The ER doctor wanted to keep her for "observation". That is exactly what they did! Dr Justice prescribed morphine! The staff drugged her with sedation deprived her of hydration and nutrition not given any nutrition or protein for 10 days, and observed how she was loosing weight, with not being able to swallow, eat or drink. They were "observing" her dying! I could not make it to the hospital for 5 days due to a major ice storm and living 30 minutes away. On the third day of my mom being their, a male nurse, I believe his name is Tyron Thomas called me during the major ice storm and asked me to drive to the hospital to feed my mom. I said WHAT? I brought to his attention the storm, that I could not get out. I then gave him advice on how and what to say to my mom to get her to eat. He said, "oh I know how to do my job, I've been doing this for quite some time". I was besides myself, then wondering why he called me if he knew what to do. He then told me he had given my mom morphine. I told him not to give my mom morphine, she has a UTI and needs antibiotics. He then threw an attitude towards me as if I was a know it all. Needless to say we got into a heated conversation. I asked to speak with the doctor. I spoke with Dr Justice to ask him why my mom was on morphine. He said, "it looked like your mom was in pain". I asked him, "did you ask her if she was in pain"? He said, "no". I told him she's there to be treated for a UTI, and not to give her any morphine, give her hydration and nutrition. He explained she has been given antibiotics and now have her on IV for hydration, but she won't drink or eat. Once I was able to get to the hospital, 5 days with the roads still icy, I saw my mom for the first time after leaving her at the ER. She was bones, her tongue sunk back into her mouth, her lips purple and chapped, her pacemaker protruding out of her skin, and not being able to move. I was appalled! I gave my mom moister for her lips and a sponge of water in her mouth which she savored and wanted more and more. The doctor was unavailable, I told the doctor's assistant to put a PEG tube in and help her. She said they can't do that there at Baptist Health - Heber Springs. I said then transfer her to a Hospital that can. She then was transferred that day to Unity Hospital in Searcy. As I was walking out of the hospital that day I heard an elderly man limping out of the ER and crying, saying this place is terrible. After a long process of gettin my mom back on her feet, she is now walking, eating, and drinking. But because of Heber Spring Baptist Health Hospital depriving her, they caused more damage to her brain than she had. Baptist Health Hospital has caused my mom to be in a state of her not knowing what to do or how to do it. This is a short explanation of what happened here with my mom. This hospital also misdiagnosed me in 2019. I believe the doctors are students, and the nursing staff is brought on from off the streets, because they obviously are not intuitable nor have the skills of experience that should be given at a hospital.

i could not go back and see my family member for an hour because they dont know how yo run a ct…read more they tried 3 times. my family has a severe migraine that can lead to seizures. the nurse - kate - pointed her finger in my face and gave me the whatever hand to the face gesture. i asked to go see my family member. she wanted to get smart and cocky. my family member decided to leave because of no service. they stuck us in a corner room while they're up at the desk laughing it up. cant wait to speak with the upper authority of the hospital. oops. . . i actually had my phone on record. i didnt get told not to. . . soooo. . . i will not go back to this hospital other than to speak with upper authority and kate. i would definite like a sit down with management. see you tomorrow. No signs were posted saying I could not record.

Dr. Washington is the absolute BEST! We drive from Sherwood to this clinic just because of the…read morelevel of care she provides and we are not alone. Patty is also great and so are the nurses. When our son was 5 month old, on Christmas day he became sick with a 104 temp and we were able to reach Dr. Washington by phone on Christmas day. That is virtually unheard of this day and age. She is no nonsense, yet very personable, incredibly funny, and is excellent with kids. Oh, and indeed she has excellent diagnostic and clinical abilities. Our son ASKS for her whenever he gets sick (even knowing he may get a shot), & other kids are the same way. I would guess probably 75% of her patients drive up to her clinic from central Arkansas (Jax, Shwd, LRAFB, Cabot, etc.). Yes, and the billing office is great too! Very helpful with our irritating flex spending account benefit provider who often wants additional info. They are very nice & have even called me back after sending info to ensure it was received.

I went in for just being dizzy for about two to three days and a male doctor made me feel like I…read moreneed to and made me feel like he was judging me and very uncomfortable. He asked me if I wear a seatbelt and what I was doing to lose wight and what I was drinking wasn't good and what I was eating wasn't good he also said me walking for a exercise that exercising wasnt gonna help me lose wieght

Nurse was excellent Dr Evans is sweet but he won't listen…read more Kept telling me nothing was wrong but there's was!l

Went to West plains urgent Care today 4-17-2019 . Told the doctor what the problem was,she looked…read morein her mouth and was done we asked are you going to look in her ears she went ahead and looked and then put her scope up then we said are you going to look in her nose well she didn't really want to but she did it anyway really quick. Didn't really tell us what she was getting treated for, I said I think she has sinusitis she says yeah that's what I'm treating her for. We were really disappointed and will not be going back there!!!!!!

Taken to ER 6-7-26 with excruciating abdominal pain and nausea. I told Dr. C. Simpson I thought my…read morestomach was blocked. Was given morphine which had no effect. When pain reached 10/10, I was unable to stay in the bed. I stood, I leaned across the bed, I sat in the floor, anything to get relief. I took off the bp cuff and pulse ox monitor because I was writhing in pain. Nurse Jason came in with a stronger pain reliever and scolded me for taking off the monitors. My husband told him I was thrashing around because I was in so much pain. Nurse Jason turned on my husband, held the syringe up in my husband's face and hatefully said, "I'm about to inject her with this that can cause respiratory failure, and I need to be able to monitor her!" My husband said nothing more. When Dr. Simpson came in with my CT results, he went straight to my husband and said, "This getting loud with the nurse isn't going to work. Don't do it." We both stated my husband had never raised his voice, but Dr. Simpson reiterated, "Well, don't do it." He then looked at my results and said there was nothing remarkable, and I probably had a stomach bug." He prescribed an antibiotic and steroid. When I wasn't any better 2 days later, I went to another doctor who saw my CT results and told my husband it WAS remarkable and to get me to an ER immediately. I was admitted to Conway Baptist Hospital that evening and spent NINE days there for a total blockage and partial blockage of my intestines! I believe I could have died had I gone along with Dr. Simpson's diagnosis. He wasn't concerned about my test. He just wanted to bully my husband because Nurse Jason tattled, and, might I say, LIED about what went on. That was the most unprofessional conduct I have ever witnessed in a health care setting.

Outpatient check in process is very inefficient. I waited more than an hour to be checked in for a…read moresimple lab draw. If you avoid this place for outpatient procedures I would recommend it.

I'm in the silver sneakers and I love the environment and most of the members are nice and friendly.read more

Great place to work out. They have everything anyone needs. Friendly faces and everyone is full…read moreof information on how everything works. Love it's