Prompt, courteous service. Two trips to the airport, one pickup was late, but they called ahead to…read morelet us know - very nice. All drivers were gentleman. So glad a professional service like this still exists.

I had only one encounter with a Guildford Cab driver who I found to be aggressive and hostile, that…read morewas enough for me not to use the company again, his driving skill was not the greatest

I use these guys once in a while while my vehicle is in for service and it's hit or miss with these…read moreguys. If I call during the day during normal business hours the service is usually pretty good simply because you usually get the car's owner and he's motivated. But once in a while I will call in the evening and the driver you get is not the owner but a guy paying to use the car for the night who has no skin in the game. My latest trip was with a guy like this who was on the phone when he picked me up and was on the phone the whole trip. I don't speak Punjabi so I couldn't understand what he was saying but he started arguing with whomever he was talking to and started getting loud and excited. He missed my turnoff and pulled an illegal u-turn to get to my street. At least I got there in one piece. And this wasn't the worst trip i've had with them but that's a story for another day. I'd use another company but no one else will come to my area of Delta so I'm stuck. Man do we need Uber.

car T-51. my trip was not very long, apparently not long enough for the driver because he kept…read moreshaking his head and acting annoyed and driving like a maniac. taking corners too fast so I had to hang on not fall over, riding the bumper of the car in front of us while lurching. swerving to change lanes. Wow. Just wow. Sorry to inconvenience you buddy.

Zero stars is not an option so I had to pick one. One of Pacific Cabs drivers came in to our shop…read moreand asked to use the bathroom. Then left it in a stinky mess, did not flush and was rude to our staff. Pacific Cabs has very low standards for their staff and business practices. DO NOT USE pacific cabs if you are looking for a decent company. Pacific Cabs drivers are dirty and rude

I would give this ZERO ratings if I could, not only for the bad service, for the NO reply after…read morewarning Pacific cabs I would give them a week to respond to my complaint. They knew I was going to post this review if they did not reply, which they haven't. I've now downloaded a ride share app on my phone. I booked a cab from home to YVR Airport. I *SPECIFICALLY* stated to the dispatcher 5 times that we needed a cab for 5 passengers. The dispatcher *ASSURED* me that she understood. The cab arrived, but only seated 4 passengers. Obviously, we could not risk missing our flight. I had to put my kids in the first cab, and allowed the driver to call a nearby Pacific cab, which brought us in time to YVR where we met our kids. If I was not worried about missing our flight, I would have cancelled and used a rival cab. My family incurred literally 200 % cab fare we expected to pay, due to the dispatcher not sending us a five (5) seater. If the fleet does NOT have five seater vehicles, we should have been told on the phone. This was a great inconvenience and financial expenditure on my family, paying for two rides, while Pacific cabs made twice the profit. We also could have missed our flight.

Ordered wheel chair taxi for following day to take my 100 year old mother from Care home to Peace…read moreArch Hospital for knee x-ray And second taxi to return after x-ray. Service excellent! on time, with correct wheel chair access vehicle, and on both trips very kind and attentive driver. Thank you everyone.

We took this taxi from the airport to Surrey. The driver picked us up while not in the que and…read morethen drove 15 to 20 KMS below the speed limit at all times. We yelled at him to speed up and he pretended not to hear us. On the 99 highway, he stayed behind an 18 wheeler for almost 5 minutes with us yelling for him to pass. There wasn't any traffic that night and the passing lane was empty most of the time. Yet he wouldn't pass untill my Wife yeld at him as well as myself. finally he passed the 18 wheeler and then went back down to 80KMs again. Usual fare by Taxi is $72-$75.00 for this fare. We know because we fly 4 times a year, taking Taxis. His fare was $95.32 and took not the usual 30 to 35 minutes but 50 plus minutes. We complained to the B.B.B. and the Manager tried to justify the high fare by saying their Drivers are told to drive below the speed limit for safety reasons. B.S. 5KMs below is being safe 20KMs below is a good way to cause an accident. WARNING: Surdell Kennedy Taxis are driving way below the speed limit to increase their fares. Your meter registrars not only Kms but Minutes as well.

A cab showed up and wanted to put my hypoallergenic service dog in the trunk because he was…read moreallergic to dogs. I told him I was too and that's why I have a hypoallergenic one but he won't unlock the door and took off. Later he wrote that he could not find me. Cab 189B. The liar. I am going to make a complaint. I have a witness. I had to get another cab and was 20 minutes late.

Service was cars clean and good driving. The lack of a star because no rate exchange on card readerread more

Really great service. Driver arrived on time no extra hassle. Even I was little drunk and driver…read morekept my all expensive stuff safe and hand over to my wife. And best thing guy was driving very safely. I recommend these guys to give them chance to prove themselves.

My wife and I traveled by train from Bellingham WA to Vancouver to watch the World Cup final and…read morecelebrate my birthday. We traveled by cab to our destination to meet my wife's cousins and enjoy the afternoon festivities. In my haste I left my favorite sweatshirt in the cab and didn't realize it until much later in the day. My wife contacted Gelu at the company and over several days of correspondence they were able to locate my sweatshirt. I'm very appreciative that Gelu contacted us several times over the few days with updates and really made the extra effort to locate my lost item. That in itself is enough for me to not only recommend Black Top and Checker cabs but to seek them out next time I need a cab in Vancouver.

After visiting Vancouver 3 times in the last year, here's my take regardless of the Taxi company…read moreused: 1. I haven't yet had a 1 or 2 star experience. Rides have been safe, clean, and comfortable. 2. Cab prices are often competitive with the Uber option. 3. A lot of the drivers (Cab and Uber) seem to be fairly recent immigrants that are working hard to help make it in their new Country. The Black Top and Checker Cab ride was from the UBC Museum of Anthropology back to our WorldMark condo. The guy wasn't particularly talkative (not a requirement) and are ride just fine.

I have been using this taxi service in the past and so when I was looking for a ride to the airport…read moreon June 12, 2026 I couldn't understand that there were so many bad reviews. I never had the bad service described in the reviews, so i decided to take this taxi to the airport on my recent trip to On. When I phoned, I got immediate courteous response and was given an approximate time for the pick up. Well, the taxi got to me perhaps 5 min late which was no big deal. It was close enough for me. When the driver arrived, he was courteous and very helpful. For example, I was unable to do my seatbelt, (being a senior with challenges) so he got out of his driver's seat, came to my side and put on the belt. To make a long story short, from the time he arrived, he was courteous and very helpful. Another thing that impressed me was his driving. He was careful but did not waste any time. As far as the fare goes, I made some enquiries beforehand and so waited to see if the fare in the end was close to what I was expecting. Yes, it was. In the end, I was a very happy customer and I will keep this telephone number for future rides. I really believe that the bad reviews were made up by disgrundled people and I do not, for one moment, agree with those reviews. Thank you, and I will definitely use this company again. Sincerely, W. W., Surrey (Whalley), BC

this should actually a ZERO star rating, but you can't select no stars…read more My son, who is Down syndrome, autistic and non-verbal was forced to use this taxis service as part of the Handi-Dart system's busy policy. He was being dropped off at his home share providers home and Handi-darts policy states a door to door hand off, which was not done. instead of the driver walking my son to the front door, he/she/it dropped him off in an alley near the house (in the rain) and the driver left. my son walked to a neighboring house and was able to ask for help using his iPad with the occupant, who then called the Police. long story, short....my son was missed up with another special needs client in the same taxi and they were both dropped off at the wrong address on the street/alley in the rain to fend for themselves. I am throughly disgusted by the taxi service and the driver. these people are less than humans in my opinion and should never be allowed to be in the service industry.

Excel provided exceptional service--they were punctual. The vehicle was clean and comfortable, they…read moreprovided everyone with bottled water. Andy our driver was very professional, friendly, and incredibly helpful. I highly recommend Excel and will definitely use them again in the future.

We have been using Excel for transport within Vancouver and to/from Whistler for about a decade…read more We've used it for our individual family and a group as large as 24 in a private minibus. The booking process is easy, the manager Howie is responsive and easy to work with. The drivers are always on time and courteous. On our most recent trip, there was a terrible accident on highway 99 which delayed us 7 hrs! We had multiple families traveling on together in a large van, half children under the age of 8. The kids were going stir crazy and so were the parents. The person that was not frazzled at all was our driver Johan. He was with us the whole way, taking us to dinner in Squamish, driving us around town looking for a place to entertain the kids and wait for the roads to reopen. We ended up having to hang out at a Walmart for several hours. By the time we got to Whistler was about midnight, on a 5p planned arrival. Johan never stopped being courteous, kind, and friendly. I can't imagine how tired and frustrating the ordeal must have been for him, yet he never let it showed and it made the journey so much more pleasant despite the circumstances. We've never had a bad experience with Excel.

Exceedingly rude dispatch, late drivers, very frustrating service overall. I try to never leave…read morenegative reviews but Aldergrove needs to sort out their customer service if they intend to keep customers.

I need to update my initial review below. I wrote the…read morereview as I waited with an injured leg for my cab which was 45 min late. I gave 1 star, the lowest possible rating . I've bumped it to 4 stars because the driver was amazing. He handled my frustration beautifully and he immediately called the office to find out what had happened. He represented the company infinitely better than the dispatchers. He explained what went wrong and what the company was doing to prevent it from happening again. And his vehicle was spotless. Original review This is not the company to use if you want your cab to show.up on time. My cab iwas 45 mins late. I recently injured my leg and the extended wait time was literally painful. Dispatch was abrupt and unhelpful when I called to follow up on the late cab - 3 times as each eta was wrong.