It's our tradition to find a local ice cream shop after Ohana camping concluded. We left…read moreConconully State Park in 104 degree weather and headed to Dairy Queen in Omak. Our families convoyed and decided to enjoy our frozen treat under the shady tree in the strip mall parking lot. CLICK! BEEP BEEP! Trunk door auto locks with keys still inside!!! We call our insurance company to send out a tow technician to unlock our van. Fast forward 2 1/2 hours...yes took them that long to release authorization and ok for RANDY's Towing to arrive. 20 minutes later the alarm goes off and cheers from the Ohana congratulate TYLER (Randy's tow technician/lock guru) on completing the job. As we await the bill Tyler proceeds to explain the company's motto and how the insurance company took that long to release authorization. Moreover Tyler states that they don't treat their customers like that so service was FREE!!! Great customer service, professionalism, & stellar work ethic, RANDY'S Towing and TYLER deserves 5 out of 5 stars! So if you ever need car repair, roadside assistance, or car parts - visit RANDY's Towing and/or ask for TYLER. You're in great hands with these folks.

A BIG shout out to Tyler who was able to unlock my car for me! I accidentally locked my keys in my…read moretrunk yesterday and initially called Roadside Assistance through my insurance. I waited for over 2 hours to get a response and get someone dispatched to help me out in the 100 degree weather. For some reason there was a hurdle for my insurance company to make a payment which prevented Tyler to make it out to me. After almost 2.5 hours of being locked out of my car, I finally reached out to him directly and he was able to come out and help me within 5 minutes. And out of the kindness of his heart, he waived the fee. My family and friends who waited with me, were able to make the 4.5 hour drive back to Seattle. A HUGE thank you to you Tyler!

An amazing company! He's provided services for me on more than 1 occasion and he has always been…read moreprompt and courteous. Highly recommended!

Would not recommend! Called and called everytime he would just say call me again, I'm doing…read moresomething right now. Then he gets all mad when you don't call. And just hung up.

I have had the worse experience! Angie Gavin told me that the car I was going to buy that the…read morecatalytic converter had been replaced. After buying it 2 days later check engine light came on, the hill assist light and said check emissions. I brought it back and they cleared the codes and sent me away saying nothing wrong with it. Same issue with the lights same day came back on. I brought it back same thing cleared the codes and said nothing wrong with it. she said well how's the motor told me to drive it anways. Mind you I had driven there 2 times wasting gas had to find a ride to omak with no help from her. Well 3 shops later I found that the catalytic converter wasnt replaced. I reached out to Angie told her that the rear hub assembly was going out and it will be 600 bucks for that, 2 recalls, and the catalytic converter is bad. when they cascade did the inspection they found that the air fliter wasnt replaced, it was so nasty. Which her inspection sheet her employees did said that it was replaced it wasnt. I had to drive to wenatchee 2 times for the work to be done only the hub assembly and 2 recalls. I lost 2 days of work due to this. also alot of gas. When Angie Gavin knew I went to cascade subaru she pushed me for them to do the work. They the cascade subaru said catalytic converter would be 4100.00 dollars to replace it. I told her I can't afford that. The cruise control also stopped working due to the bad cat. A month goes by with alot of me contacting her with no results. Excuse after exuse! I told her I want the owners number and name, she told me no it is again the law to share it. She finally told me she would throw 1000 in and not charge me labor but said I had to pay 1250.00. She said she will only buy the aftermarket parts. I looked up and did research, I can get the catalytic converter aftermarket for 400 bucks. So in the end no help and car still not fixed. I didn't go days or months with these issue it was 2 days only 2! If you want to be lied to go there. good luck!

We purchased several vehicles from OK Chevrolet through Angie because of her excellent customer…read moreservice. Our first car (a Cruze) failed almost immediately, but Angie worked hard to make things right, even helping us with car seats while we searched for a replacement. We then purchased a low-mileage Kia, which served its purpose, and later traded it in with Angie for a Taurus. The Taurus had repeated issues -- blend door, brakes, charging system, ignition, electrical, and eventually the water pump. The warranty we paid for covered almost nothing, and when OK wouldn't repair the water pump (claiming they didn't have the tools), we were forced to take it to a Ford dealer at significant extra cost. Only after Angie intervened were we able to get the repair covered. Despite these headaches, we remained loyal to OK because of Angie's efforts. When the Taurus became unreliable for medical trips, we tried to purchase a new Chevy for warranty peace of mind. Angie put together a fair deal, but management undervalued our Taurus at $1,800, making the deal impossible. Later, desperate for reliable transportation, we bought a Jeep Compass from Colville (also owned by the same dealer group). After that purchase, I returned to OK for an oil change and was shocked when Angie confronted me in the parking lot, told me we were "done," and essentially ended our relationship as customers. This was incredibly unprofessional. I had been nothing but loyal, even when OK benefited more from the deals, and we would have gladly purchased the Trax from them if management hadn't undervalued our trade. Now I am left without a local service center and with questions about a warranty that seems nearly useless. Driving over 70 miles for service is unreasonable, and being treated with disrespect after years of loyalty is unacceptable. If this dealership wants loyal local customers, they need to treat them with fairness and respect -- not shame them for making a purchase at a sister location when no options were available locally.