Poor customer service. Phone rings and is never answered, said that they shipped a part out but…read moreafter a week I called fed ex and they hadn't even gotten a part from the seller... Not the only one with this problem either according to eBay over 130 of the same item never received complaints in one month!!! Do yourself a favor and steer clear of this joke

In early September 2018 I purchased parts from scrappydogscooters.com, which according to their…read morewebsite, states "are ordered are filled by RnD Moto". My debit card was charged but I have not received any shipping etas or parts. Trying to contact someone by phone at either business has been unsuccessful. Trying to get a solid resolution by email had been unsuccessful too, I've gotten a few responses from a "Rick" via email from RnD Moto but no solution or answers regarding if this business is going to fill & ship my order. Upon doing research online, I find people with similar stories, about a con-artist "Richard Main" who appears to own all 3 businesses, scrappydogscooters, RnD Moto and Alchemy Moto. (According to Linked-In). People do your research and if you are serious about doing business with these Scammers, go ahead and try contacting them by phone first !

In May 2018 I purchased about $71 worth of repair parts for a Chinese 50 cc scooter, in short I…read morenever got the parts, response to emails or tracking, an "item not received" filed with my Visa card and Paypal granted the merchant about 2 more weeks to respond to those, no response came and both cards credited my accounts back with the funds. Since then I found numerous other scooter owners on scooter forums posted that likewise- they paid for parts they never received, some of these go back many months. Some research on my part into the domain names of scrappydogscooters.com their "mobile friendly" site chinesescooterparts.com revealed a Richard (Rick) Main in Veyo NV owned them. A state issued business license was obtained for Alchemy Motive/scrappydogsscooters/Rick Main Then a recent find of an RnD Moto who claimed they simply purchased the inventory from Rick Main and were a "new" business brought about more evidence and more questions. It was discovered that the "new" business license under the name of "RnD Moto" had "Rick Main" on it, further checking revealed the RnD Moto's own web sitedomain was registered in Mr Main's name, and last but not least, when PayPal refunded my money from the dispute I filed against scrappydogsscooters- has the name of the seller as "RnD Moto" with Richard Main, and his email address @ Alchemy. During a FB messenger chat with a woman at RnD who asked me to remove my negative review was done about 8 days ago, on a Friday night I told her I would remove my review if she could provide documention proving her claims of simply buying INVENTORY from Mr Main, and showing to me that there is no connection to Mr Main, I.E. that he didn't simply move as people said he posted he planned to to Utah, and changed his business name. She never got back to me on that with any documentaion or response. So far as all the evidence I uncovered shows, I find Richard (Rick) Main of Scrappydogsscooters.com et al also appears on Alchemy Motive' Nevada state business license and RnD Moto's officially issued Utah state business license, their domain registration through Godaddy.com and the Email/Paypal account used by him is the very one showing the seller was RnD Moto that Paypal refunded my money from. It appears from all of those findings and documents that the whole thing was simply a business name change with the same man behind all of it- Rick Main/Scrappydogscooters and I have the copies of the State issued business licenses and the domain name registrations as well as my PayPal chargeback payee proving all of this.

Out of staters here. Came in for a stand because we didn't bring one. They had one. Honored a…read moremilitary discount and had exceptional customer service and were very welcoming.

Emailed this dealer twice with an offer on a bike they have in stock…read more They seem to not check emails often of at all. Stopped in there twice and like other posters stated, no one seems to want to provide customer service.

Usually enjoy shopping at this site online and when visiting the area saw they had a storefront so…read morewas excited to visit. Oh boy. Talk about unfriendly and I don't think they appreciate the color of my skin in-store. Stay clear. Avoid at all costs. This experience caused me to close my on-line account with them as well.

Wow, I didn't realize Rocky Mountain ATV/MC's Washington store carried a dismal 2.5-star…read morerating--man, I wish I'd read these reviews before driving across state lines and handing over my hard-earned cash. After digging in, it's heartbreaking to see this isn't isolated; it's a pattern stretching back four years, with countless customers echoing the same frustrations about rude, dismissive staff who seem to resent their jobs and the people they serve. It's as if indifference is their mantra, a toxic demeanor permeating the dealership where employees act burdened by basic inquiries, hassle you over orders, and vanish post-sale. Reviews highlight deceptive pricing--quoting one figure for tires or repairs only to inflate it later--and outright unprofessionalism, like sending wrong parts without apology or admitting errors but refusing fixes. As a small business owner myself, a former service manager for a busy dealerships I get the challenges of dealing with demanding customers, but this goes beyond; it's a culture of profit-chasing with zero empathy, leaving buyers swindled and abandoned once the deal closes. They've ballooned into this corporate behemoth post-2020, scooping up local shops and competition, allowing them to dictate terms without consequence. Things have changed drastically in the last five years--it's the cliché of companies exploiting trust in a post-pandemic world. Even spotting fake five-star reviews misspelling it as "Ricky Mountain" just underscores the duplicity. How many folks take it on the chin without posting a review? It took me eight months of rational pleas for accountability before I came here, and Yelp's the perfect spot to warn others--if I'd seen this, I'd have steered clear. My own ordeal mirrors these complaints perfectly. I've been a loyal customer for nearly a decade, so when I drove from Vegas with my wife and kid, paid over $11,000 cash for a KTM, and shook hands with Jason face-to-face, I thought I could trust them. He knew I turned down a better deal elsewhere because he promised, in front of my family, to "take care of me" on parts I'd need in a couple weeks. Boy, was I wrong. Fast forward eight months, and I'm still chasing them to honor their word, only to be offered a small discount like some generic promo code. That's not what I thought "taking care of me" meant. The bike was an egregious mess. It stalled multiple times on the test ride, and Jason brushed it off as "common and normal" for a two-stroke. I hadn't bought one in years, so I took his word, but that should've been a red flag--he just wanted to make the sale. The PDI was an abomination: loose bolts, oil spilled so bad I thought it was a leak. The title was so botched, I wasted three days at the DMV, where clerks even wanted me to drive back out to the dealer. I considered reviewing then but hoped they'd step up. The dealer's sloppy setup caused bogging, stalling, and throttle issues, mirroring Reddit and ThumperTalk complaints about KTM TPS and idle misadjustments etc. from dealers that don't know and or take the time to do it right. I used to work for Carol Shelby as a wrench, and while I don't expect them to that level of quality this feels like they have an untrained teenager back there setting up these bikes. Now I'm facing having to buy a $500 ERM tool to fix it. On top of all that, their Tusk parts, once a budget-friendly option, have plummeted to Temu-level quality--a shocking disgrace. I laid it all out for Trent, Jason, and CEO Shane, and they just pointed to the paperwork, shrugging off any responsibility. "It's not in the contract," they said, as if a handshake and their word meant nothing. Tell me, does that sound right to you? Only Terik in parts showed a shred of accountability, apologizing when no one else would. The rest? It's like they couldn't be bothered--I asked for a PayPal request multiple times and begged for calls during my short availability window, but nothing. I'm flabbergasted and deeply hurt by their indifference, not angry so much as let down by a company I once admired. Before 2020, they were the best to deal with, but now they're far too corporate, caring little for customers or even their miserable staff. I missed a track day with my uncle, who's now gone, because they couldn't manage simple logistics. After spending tens of thousands with them, I've seen better service from coffee shops. This betrayal stings on a personal level--these are facts, not exaggeration, and it's just not right. If they don't care about a loyal customer, what hope does a kid mowing lawns and saving up for parts have? Research these dealer mistakes online and skip this place to avoid completely unnecessary costs. Save your money for a dealership that honors its word and company that appreciates your business.

Moto United has earned a customer for life! What started as a 4-star experience quickly became a…read more5-star one thanks to Cage, the Service Manager. He was incredibly professional, understanding, and went above and beyond to make sure everything was handled the right way. His communication throughout the process was outstanding, and he truly showed that customer satisfaction matters. A big shout-out as well to Ty and Chris for their hard work and excellent service. The entire team at Moto United is knowledgeable, friendly, and genuinely cares about their customers. Top-notch staff, outstanding service, and a dealership that stands behind its customers. Highly recommend Moto United!

Went to get a tire fixed- shouldn't have. They stated they had the tire in and could do it day of-…read morebut told me to take the tire off myself or they charge $45 to do it. Ok, so take the tire off and bring in the rim. They then say they can't do it for 2 days. Ok- 5 days later they call to get it approved to even start.- finally pick it up a week later (they don't have a concept of of being on time here and don't care). They put on the wrong tire on and when I stated it, they agreed, "oh yeah-that's too big" but refuse to refund the wrong new tire- and told me to sell it myself. Now to fix it they want to charge me again for the right tire size, which they don't have in stock and have to "special order". I don't think they ever had the tire in stock-put this wrong one on and knew it. Two weeks later, $200 out for the wrong tire and terrible customer service. I'm taking my wrong tire and business elsewhere. They are rude and provide zero help. I'll never do business with them again. I have a dirt bike tire for sale if anyone wants one!

Very unprofessional, I received the wrong parts for my atv, and they refused to refund any of the…read morecost. I even offered to pay a restocking fee. Extremely disappointed in the level of service.