Horrible customer service. Also they will call you and not have anything to update the policy…read morequote. And then they lie and say I have the quote but there is no quote. They will call and waste your time

I would have given them a zero rating but that was not an option. My husband owned a truck that he…read morepaid $51,000 for five years ago. He is very particular about his vehicles and has taken exceedingly good care of this truck. It was beautiful, paid for, and only had 70,000 miles on it. A few weeks back a gentleman decided in a rush to pull out without looking both ways and totaled my husbands dream truck. While we are thankful no one was hurt it has just gone downhill from there. GEICO paid $32,600 to replace the vehicle. While that may seem like a lot of money we are finding that even a trashed, neglected truck with over a hundred thousand miles on it will be more than that once all the taxes and fees are added. We are completely frustrated and heartbroken; while we knew the truck was most likely irreplaceable, we assumed he could at least get something decent. After multiple attempts in texts and emails the adjuster, Jamie FINALLY contacted my husband to assure him the amount would be the most he could possibly pay out to replace the truck. The past week has been a crash course in what it really costs to buy a truck in today's market and trust me $32,600.00 is not even close to it. We are now looking at using another $10,000.00 of our own money and even then that will not come close to the options and shape of the truck he had. Beware insurance buyers if you plan to replace a totaled vehicle of any kind with insurance payout think again! One last thought...the GEICO commercials tout the team of people you have working for you are all there to help, our team was nowhere in site and could not be reached. In search of a new insurance company while also still searching for a truck.

We have used Casey Mann and his team for 4 years now and they have been wonderful to work with.read more

This is the most incompetent agent and staff in the business. They promise one thing and deliver…read moreanother. Do not believe a thing they say. They will continue billing you long after you cancel your worthless policy. Save yourself the trouble and chose a REAL agency. 0 out of 5 Mr. Mann

I never thought I'd find insurance as easy as this. Guide Insurance agency has excellent client…read moreservice, consistent performance, and the best auto insurance rates I've found...psst! They don't really advertise how good they are!

This is the best insurance agency I've ever used. They found me the best price on my…read morehomeowners/auto insurance. The location is convenient and the customer service is excellent.

Zech was such a great help when setting up a new policy! He was knowledgeable, helpful, and so kind.read more

Zach was great and very helpful and he also help me save money on my auto insurance today. I highly…read morerecommend him

Love this office and everyone in it Makes you feel so…read morespecial. Thank you for always being there

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Our family has worked closely with Allstate for years to help people with their insurance needs - from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too.

Kitty is my agent and she is absolutely amazing! Professional, knowledgeable and FAST! When I…read moreneeded insurance on a new car, she made it seamless. I never knew it could be THIS EASY! She's friendly and took time to ensure I understood everything. I called about adding 2 more policies today and it's like talking to family! THANK YOU!

Great Insurance Great people especially Eryn!…read moreSuper Bowl team of insurance! Please call Eryn for all your insurance needs, she is a Rock Star!

Cristen Harbison- with the Burns Mitchell Agency- (Allstate) prompted this review. She was…read moreattentive and made setting up the insurance policy easy. Cristen communicated well, delivered information as promised, and followed up promptly. Cristen has an AWESOME spirit and provides outstanding GREAT CUSTOMER SERVICE! Y'all give her a call 205-853-1300- You'll will be glad you did.

From the owner: At Burns Mitchell Agency: Allstate Insurance, we’ve been proudly serving the Birmingham community…read morewith trusted auto, home, life, and business insurance solutions. As an Allstate Insurance Agent, we’re committed to helping you protect what matters most—with personalized service, honest advice, and over 25 years of local experience. Whether you're insuring your first vehicle, buying your dream home, or planning for the future, we’ll walk you through your options with care and clarity. With over 900+ Google and website reviews, we’ve built a reputation for being responsive, knowledgeable, and truly local. Call, click, or come by—we’re ready to help you find the right coverage at the right price.

Amber has done a great job taking care of my family's needs. She has worked hard to quote car,…read moreauto and rv for me.

From the owner: At Chas Brown State Farm Agent, we proudly serve Trussville, AL, and Columbus, MS, residents. We…read moreoffer personalized Auto, Home, Life, Renters, and Motorcycle Insurance plan. With six years of experience, we are dedicated to building strong community relationships in Trussville and Lowndes County. Contact us to discuss your insurance needs and let us be your Good Neighbor. License #: AL-3003379607, MS-15050923

I've been a customer for over twenty years and have received excellent service. They've handled…read moreclaims quickly and efficiently and are always friendly and responsive.

Every couple of years, I shop for insurance for our autos/owner occupied rental. We keep up on…read morebuilding, regular maintenance, a couple of new cars and older van. No losses for auto/home, squeaky clean driving records, good credit score, pay annual premium. Always offered a renewal. As I once sold multi lines insurance, I know what agents need to make a quote, this was provided to a dozen or so agents. Briggs called in response to inquiry. Our five minutes conversation, in our exchange, I felt like I was a criminal. With an agent you want to develop a relationship, your trusting them with your largest assets..... to be questioned as if you've done something wrong.... was the experience. Have had a couple of properties, never an insurance claim, to have this experience says to find another vendor.