Glacier came out twice to research my AC issue. They were a little confused at first, but rather…read morethan try to BS me with a huge bill they pressed on logically with their troubleshooting and found a very simple yet unique problem. There have been zero issue since. Thank you Colt! Thank you Glacier! I will choose these guys every time for ac and heating problems.

A++ Service and business integrity! Answer calls promptly and communication is above standard,…read morethey kept me up to date on arrival time and let me know what needs to be repaired and cost, prior to completing work. The team is friendly and I place a high standard of trust with this company, they have exceeded my expectations each time I have requested service. Friendly, family-owned company with high standards for customer service, knowledge and reasonable fees. You can't go wrong using Glacier Cooling and Heating!

Alright, listen to this customer service experience and judge for yourself in you want to do…read morebusiness with them when YOU need help. We live in Rowlett and have a home warranty. Our pool's heating system and pump broke down just as the winter freeze hit in early December this week on last Friday on 12/7. We filed our claim and it was assigned to Atlas to come out and repair the system. We didn't hear from anyone on Friday, and while I didn't expect them to make it out with the ice storm that day, I figured we would at least receive a call telling us when they were coming. NO CALL. So Saturday rolls around and the roads weren't that bad so we thought we probably would get a call and maybe a service man. NO CALL, NO SERVICE. Keep in mind that our pool at now at 32 degrees and the pipes are at risk of freezing and bursting. On Monday, I called Atlas and finally got the scheduler who said that they had the claim, but that they don't service Rowlett. I suggested that they may want to advise the warranty company of that, and the scheduler yelled at me, and told me she was going to do me a "favor" by trying to talk someone into going out, but now based on my comment, she was going to call the warranty company and tell them they won't cover Rowlett. When I asked if I should call the warranty company to find another vendor, she told me "that's up to you" and hung up on me. I never even rose my voice in the call. Really? I would not go there for service, supplies, or anything else. She was the rudest service person I've ever encountered. They have no willingness to be helpful. Go ahead and find someone else to do "favors" for. I found another vendor very happy to take the work.

Friendly and smart. Michelle knew her stuff and Joe does great work. Got me fixed and swimming.read more

Couldn't have wished for better service!…read more We called after 6pm on a Friday for emergency service and cool rescue was out within 20 minutes. Our AC wasn't working and they were able to get it fixed in under 20 minutes, totally reasonable prices especially for emergency service. If we have issues in the future we know exacty who to call.

This company came to our house to diagnosed our refrigerator that was making noises. It was a…read morecompressor that was going bad and told us that he needed to order the parts. 3 weeks later I called to find out where the part was the owner tells me that he is not doing our repair until LG pays him! Not once did he let us know of his decision that he was not going to repair our refrigerator! Very, very disappointed with this company.

This companies employees are caring and very honest. I have never had a company tell come to my…read morehouse and tell me what was wrong and give me options on how to fix it. They did not come out just to try to sell me a unit. The technician had the knowledge to give a few options on solutions. and I didnt have to schedule him to come out again. He did the work while he was here. I will continue to use Proper Service, Inc. for all of my heating and air conditioning needs.

I want to give A huge thanks to Lyle at Thomas Heat and Air! Lyle came out and found an internal…read morecircuit breaker thrown. That would have been it but he noticed something not right. When Pratt Homes built my unit they left 5 huge pieces of sheetrock near the heating element that caused two pieces to actuallly char from fire. he took the squirrel cage out and found the danger from fire risk! I am so grateful for his work and caring to go the extra mile. I recommend them for 5 stars+ .

I could not be happier with the service received last year and today. Everything went extremely…read morewell. I was notified in advance of Gary's visit both times and he really knows just what to do and did it well. Our heating and A/C unit works great again and we will be sure to contact Thomas Air Conditioning & Heating the next time we need service! This company is best I have ever worked with (and I'm over 65 years old).

I bought a new system from all around and have told them for more than 2 years something was wrong…read moreand that my system wasn't working correctly. Runs all the time, won't heat or cool my home not to mention the duct they crushed was never replaced. Only got excuses ie: the unit can only cool or heat 10 degrees from the outside temperature. After several service calls that I had to pay for this issue has yet to be resolved. Now paying twice as much on electric bill. Needless to say, I had an issue and did not call them back but today and was told it wasn't wired correctly and that is why it runs 24/7. I wanted to give all around the opportunity to correct but they want to charge me. DO NOT BUY A NEW SYSTEM FROM THEM UNLESS YOU HAVE MONEY TO BURN.

Had my AC serviced today. Came as scheduled, very friendly and knowledgeable…read more I will recommend Michael to all my friends. It is what honest service used to be!

Came home from the office yesterday about 3:00 pm the house was 84 degrees and rising. I called…read moreCliffs heating and air and luckily Matt was able to get one of his technicians out to my house in about 5 minutes. They checked out my AC unit and realized I needed a new blower motor. Then he started asking me questions to see if they could get the part replaced under warranty. Unfortunately it was past warranty by about 7 months. They then called back and gave me options I could replace with OEM motor, or a universal part for less than half the cost of the OEM option. I was blown away by the professionalism and integrity displayed. Matt could have easily just offered the OEM part I would have never known a universal part was an option. Also the universal motor appears to be much quieter and just as good. I am very impressed and happy with the fast, friendly and honest work they did. I will never use anyone else for our heating and ac needs.

Good communication, good investigating, friendly folks! Went above and beyond to try and get my…read moreunit under warranty from the manufacturer.

Needed a replacement evaporator coil for an obsolete air handler made in the 70s. It would have…read morebeen quite a job to replace this handler because of where it was located in the home. Also the homeowner didn't have the cash to install new air handler and bring 220 volt power to it (old unit was 120 volt) none of my local suppliers had any coils that even came close to fitting. I did a search online and found Sustainable. Called them up and spoke to a warm and friendly lady who explained all the coils they stocked and could make. Engineer Steve was able to get me a slant type coil and metering device that worked great for the application. Part was shipped fast via Fedex, and needed minimal modding to install. Now I have a happy customer that can have their air conditioner back for a price they could live with. My thanks to Steve and the Sustainable team. Glad to know that someone makes parts for older HVAC equipment that still has life left in it.