so... I recently took my sister-in-law to Wigs We Care.
The gal named Nissa who owns the shop was extremely rude today.
We have been there several times and had an issue with the wig size, so wanted to talk to her about it, but she was not going to hear it.
We did not have an appointment.
That didn't seem to matter the other times, we were there when WE HAD an appointment and she waited on other people that came in without one instead of taking care of my sister-in-law's needs at the time that was designated for her to be there.
We did not complain about that at all when she did this, but did think that was a little rude.
Another time she was 40 minutes late getting to the shop but once she was there we sat and waited another 10 minutes for her to open.
She was nice enough to apologize for that saying that she was stuck on the interstate. Anyway, a refund was requested .
The wig was still in original packaging, tags attached, and had receipt.
She immediately raised her voice and said there are no refunds, that it is against the law to take it back.
It is absolutely not against the law.
It is up to the discretion of the owner whether they will accept a refund or not.
She said it was a hygiene thing which did not seem to matter when you plucked the wig off of another lady's head and put it on my sister-in-law's head.
Didn't seem to matter about hygiene then.
That information was not given at the time of purchase for the wig. In fact, my sister-in-law asked what if I don't like this wig can I return it and she was told yes and I am witness to that.
Today we were told that all sales are final and she could not get a refund.
She does have a few signs that say all sales final but when reminded that she had said she would refund the money if Sherry did not like it, again, she raised her voice and said I have signs that say all sales final.
There were two other women in the establishment that witnessed this horrific series of events.
I asked to speak to Nissan's mother as we dealt with her before and she is extremely nice.
Nissa screamed for her mother and she asked what is going on?
I told her we were trying to discuss a situation, but her daughter became extremely upset and angry.
Nissa told us we needed to leave the shop or she would call the police.
Are you kidding me? WOW!
She (Nissa) began yelling , again telling us we were gaslighting her and that we were being mean to her.
I looked her mother straight in the eyes and said you are standing here and you absolutely know that is not true. Your daughter is the one causing a problem.
Nissa then said I have been nothing but nice to you (and practically started crying) telling us that she had autoimmune issues, PTSD, etc. so I said well, we all have issues, but this is no way to conduct yourself.
She then instructed her mother to call the police which her mother did not do.
Nissa then proceeded to tell us that we were treating her mean and yelling at her when in fact, it was just the opposite.
She was the one yelling and being unreasonable.
We did leave the shop and we will never go back.
I don't care what kind of issues a person has. She conducted herself in a very unprofessional manner, which is unacceptable.
She made no effort whatsoever to try and remedy the situation.
She could've very politely taken us to a side room and explain, but no, instead you exploded in an outburst of yelling and being unruly and you did this in front if 2 potential clients and your daughter, who also happen to be in the shop!
I am happy for all the women that have a good experience there.
And, we did too in the beginning.
Nisa, do not say that you care about your clients and their situation when you wanted nothing to do to remedy our situation today.
Seems to me you're much more about the sale than you are the satisfaction of a customer. read more