Overall great experience, from coordinating to getting sprinklers installed a 10/10 experience. #GodDid

THE SHORT: Unethical business practices and too many better options in the market. Fellow contractors and homeowners should steer clear. Lester brothers is a better source of top soil, mulch and gravel. Sandy's Landscape is a better alternative for landscape supplies and installations. But I'd certainly never do business with Wilcox again. THE LONG: We ordered 10 yards of 411 limestone and 2 yards of #10 limestone. We received 2.5 yards of #10 and 6.5 yards of 411. We honestly assumed they were gonna do two truckloads and called to see when they would be out to deliver the second load. The receptionist laughed at me and transferred me to the owner. The owner proceeded to tell me I was an idiot and probably over excavated our area by 3.5" average. We formed and transit leveled an average of 4.5". We were shooting for 4" and were anywhere from 3.5-5.5" at the deepest. Let's call it an average of 4.5" (to be generous to them). The forms were 32' long and 13 feet wide. That comes out to 5.7 yards (being generous). Plus we poured some at the entrance of the patio (let's call it a yard to be generous). 6-7 yards. Whats weird is that we got the right amount of #10. Im guessing they could bring in a few hundred thousand dollars a year doing this and honestly, who is forming up their gravel/mulch? This was a unique situation where we wanted a perfectly sloped base so we screeded the gravel like concrete. To fix it we had to order a second load of 10 yards and pay for it. This time I measured the truck. If the truck was full to the brim it would be 10 yards. I'll let you be the judge of whether or not you think that truck in the photo is full. (We got less than 8 yards the second trip-once we got the rest in the forms) We would have ended up short on our own estimate and ended up needing 12 yards total and were prepared to go get a couple yards to fill in around the patio. But got less than half done because we were short so much. We ended up getting less than 15 yards total. we have 2-3 left over and 12 under the patio. Yes, including the compaction rate which is about a half an inch at this depth. The owner and driver were incredible rude throughout the whole process. We invited them out to double check our math. The owner Jeff said he would come out twice to check and remedy and never showed either day. We also invited them to let the driver check out the forms and take measurements while he was out delivering the second load. He never left the truck. We were more than willing to have our math corrected and let them double check the measurements. They were uninterested in resolving it and at the end offered us $100 refund which we refused because it doesn't seem right. We got less than 15 yards and paid for 20. I get why they would do it. I just don't want to have any part of it. I'll let you be the judge. After this was all done I thought back to the last time I used them for mulch delivery. I alway bought bagged mulch and always had extra. I ordered the same from them and came up short. I assumed it was my math. Now I question that. This is how they do business. To give them the benefit of the doubt, Im not sure they even know they are swindling people. They just seem to be uninterested in verifying or correcting it. I'll be making other construction companies aren't getting taken. I'd steer clear if I were you. (See Google reviews for Pictures) read more

Wilcox Lawn & Landscaping - This is a full load according to the owner and was more full than the first load we got which was only 65 percent full. - Lawn Services Near Me - Clarklake, Michigan

Highly recommend. We used Wilcox for some landscaping and they did a GREAT job. It took us a long time to decide on exactly what we wanted, and we changed our mind several times. Adding and removing things to the plan. Wilcox never made us feel bad or pressured us and most important they were very patient and pleasant to work with. The crew was polite and every night cleaned up their mess. Great company to work with and I hope we can use them again in the future! read more

We live in Brooklyn, MI. We used Wilcox the summer of 2013 and it was great. This year we kept them on and they did their first 2 applications for spring. May 20, 2014 was the date of the second application. I then called their office to have them ALSO come BACK out and do our 2 empty lots across the street (adding this on this year). She sent them back out the next day (5/21) to do the 2 empty lots ONLY. A few days later our lawn around the house started turning brown and then turned to straw. I called in the beginning of June and they sent one of their guys out to take a look. His exact words were, "This is definitely fertilizer burn. I will go back and tell her that." A woman called me later that day and said HE was wrong and it was not burned, even though she had NOT seen it. I disagreed with her and she said she was sending the Manager out. The next morning the Manager came out and said it was Mother Nature and NOT their fault and it is from "All the hot temps we've had." Well, we haven't had usual temps so far. Within 14 days (I have before and after pics) it is like STRAW. So, they sent the OWNER of the company out. He was RUDE right out of the gate as soon as he realized I wasn't accepting his answer of "Mother Nature". He pointed his finger in my face and I had to tell him 3 times to get his finger out of my face. He said, "I have a degree in this from MSU--do YOU?" I responded that while I did NOT have a degree in this...my lawn speaks a different story than the one he is trying to spin. I had just taken pictures (thank goodness) because we are trying to decide what to do with the outside of the house. All the pictures are time stamped through the iPhone I used. Again, the grass was BEAUTIFUL until AFTER they came for the lots across the street. Important to also note, the lot's across the street are looking good--because (again my guess) they only had 1 application and the house got 2 applications within 24 hours, by accident. The owner kept telling me about his degree and he knows better than ME. However, his OWN EMPLOYEE told me it was BURNED by fertilizer a day before this. So, either they mistakenly applied twice (accidents do happen) OR he hires incompetent people who don't know if it's fertilizer burn or not...which then leads one to believe it is VERY POSSIBLE the incompetent people he must be hiring fertilized my lawn twice in 24 hours. I kept telling him I just wanted it fixed and he just kept telling me it wasn't their fault. I would have let it go if he would have fixed it but after he stuck his finger in my face and treated me the way he did, I will just see him in court at this point. TERRIBLE WAY TO TREAT GOOD STANDING, GOOD PAYING CUSTOMERS in a small town. read more