If you are going here to purchase cigars/wraps OPEN THEM UP IN THE STORE before you leave and make…read moresure they aren't stale!! I purchased a 5pack of cigar wraps for $9.99. I wasn't aware the store location is accustomed to selling stale products. I got all the way home opened the package to find that all five wraps were bone dry, just taking them out caused them to crack and they were full of slits and holes. Had this been a $1.50 2pack it would be no big deal but I paid $10.59 in total for a product I couldn't use. I was unaware of their no return/exchange policy. I went back to the long haired gentleman that sold me the wraps and he began to search through the box as if to feel for a fresh pack as well as check the date. While he's assisting me a dark haired pudgy young white woman with a headband comes from the back smiling stating, "we have a shitty policy unfortunately there is nothing we can do." Me not comprehending that these individuals expect me to just throw $10 away on something I can't use I ask for a number to corporate in which she told me to take it up with the cigar company. I demanded to speak with someone higher up in which she said she was the highest point of demand. Not only were the police called and she banned me from the store, (a store I have patronized for at least 5yrs) I ended up out of my money. I have contacted corporate on the matter because the way the situation was handled was completely unprofessional. That's not how you conduct business. How is it okay to charge and sell products that are stale and can't be used then offer no exchange or money back? So I recommend you open the package to make sure the product is fresh prior to leaving. This whole situation was ridiculous and I truly believe the ppl that were working there at the time get off on banning ppl from the store and laugh at ppl wasting their money on products that aren't properly stored and rotated out. I filed a formal complaint, and made an incident report. Won't get away with treating ppl like that.

Terrible experience, walked in bought 4 vapes (39.50) and a pack of cigarettes, (7.00 and some…read morechange.) paid all of it with card & then accidentally handed her 10$ she took it put it in her drawer asked her why she charged my card the 10$ and why she also took the 10$ cash, wondering if i could get the 10$ cash back she had just put in the drawer but no calls her manager says they have to do a bank statement send things to my house, etc. etc. How hard is it to hand someone 10$ back?? Like seriously?! I threw a fit ended up with another vape, not my money back or a refund. in total should've only spent 46.50$ they took 60$ didn't even give me the change back i would've had if i bought the cigarettes with cash. So basically they still owe me 3.50$. Guess we can trade this bad review for the 3.50$. (: very poor customer service! #kickedout4life.

Wow, this place is super cool looking. They have an actual treehouse which is just beautiful…read more Their staff was super friendly and helped us find what we were looking for quickly. If you are looking for a vape shop in the Kalamazoo area, I'd highly recommend checking them out because they willing definitely hook you up with what you need. They have lots of cute products and everything was reasonably priced. It was super close to FanFare (the whole reason we made the trip) so that is what lead us here and I am grateful they were do conveniently located. Our local vape shop went out of business and I've been using the same vape juice for about 5 years, Joost brand cinnatoast. They helped lead me to a flavor that was similar. If I end up liking it we will be back to buy more in the future. Thanks for the help Treehouse, I look forward to coming back.

This was my wife and i first time going to this vape store. Out of the long list of vape locations…read morein the kalamazoo area this one stood out for the name alone. And you wont believe it but there is a actual treehouse attached to the business. All of the staff was super helpful and answered any questions we had without make us fell dumb. Everything that i could see seemed to be reasonably priced. I would most definitely make a trip back. If not jist to try and see if they will let me in the treehouse lol.

Worker/clerk/owner has to have either something large up his rectum that he does NOT want in there…read moreOR the worst attitude of any living human being I have ever had the displeasure of speaking with. I greeted the gentleman kindly, apologized in advance for a possibly strange question that I'd be asking, then asked him if he had any nicotine-free vapes/smoking cessation devices. (I have been clean of all nicotine products for about 2 weeks and was having a rough morning but did not want to "relapse"). The gentleman asked me in response, "How the hell would I know anything about that? This place is only for people who smoke." He then gestured to a glass case he had been leaning over, "This is all I would have," and there was perhaps one or two (nicotine) vapes in there. I then said, "Thanks, you have a great rest of your day," and left the establishment. Several points to address here: 1. Who else would know about the items stocked within South Street Cigar & Spirits, if not the gentleman working the register? "How the hell would I know that?" just doesn't seem like a good phrase for a retail worker's vocabulary when the stock is in front of you & Google is free. 2. Does this gentleman perhaps just have an issue with women? I don't want to reduce it down to simplicities, but sometimes simple-minded folks pick simpler targets. It appears that in nearly every Yelp review, the men who come to this establishment are treated fine, but the women are spoken down to and generally have a very unpleasant experience. Interesting..... 3. Thank goodness KDPS was already called into the store so it could be made sure that the unhoused gentlemen (who was not bothering anyone) had to move, instead eating his lunch on the empty bench in front of the store. Super cool to have to officer just stand there while worker/clerk/owner dude was a complete ass to me as well. Truly a heinous experience and I hope that officer and the gentleman who was working in this shop have the days they deserve :)

Walked in expecting to spend some good money on bourbon or maybe a nice cigar for my boyfriend's…read morebirthday. Said something about it being a little hot in there and that I needed some air. Didn't say anything about the smoke at all, as I enjoy a good cigar every once in a while too! Got a response from the owner "well this is a place that men smoke cigars and are manly men so you can just skip on out of here." Have never been so disgusted by an old man before. I have a bigger bourbon collection in my house than his store had. Will never go back ever again. Do not reccommend.

I almost gave up on finding kratom in Kalamazoo until I found this place. Prices are super…read morereasonable. Staff is friendly and easy going. Will definitely be coming back.

Lowest prices for 7oh tablets in town hands down. Wish I found this place way sooner. The service…read moreis also friendly and helpful.

I have only been here twice and both times were great. The first time was last month and the girl…read moreat the counter was really kind and complimented my hair and today the owner was there training a new guy and they were SO kind! Normally smoke shop purchases are very transactional and I genuinely think that they have great staff! Also, on the important side it looks like they have a huge selection of the disposable vapes and a ton of other stuff too. Very great experience and will continue visiting when I am in town!

From the owner: Vape Smoke & Tobacco is committed to offering quality products, brands, and responsive service at a…read morereasonable price. The shop strives to offer its patrons a unique experience by stocking the most comprehensive tobacco products on the market for their discerning customers as well as creating an intimate and comfortable atmosphere for specialty and tobacco customers. To make sure our customers choose the most suitable smoking options, we care about servicing them in a professional manner.

We came by while in Kalamazoo because our local Wild Bills is having inventory issues. We came by…read morethis location (which has a drive thru) and the second location that is in the city. They didn't have the vape juice I usually use but I was able to grab 7 of the coils I needed. The employees were helpful and we got in and out quickly. Prices were as expected and we ended up spending less than $30 which is good. We will probably be back when our local store is out of stuff like usual.

Friendly staff. Fast service. Great selection of products. Convenient location. Competitive prices.read more

I went into this place and emptied my garbage in there garbage before I entered and he said what…read moredid you throw away and I said a bag and then he said well I'm fu**** because I don't have garbage service. And then I asked about a piece that was $350 asking why it would be that much and he replied with what do you think it should cost and how all I know about is low quality glass and began arguing with me with a disgusting tone of voice. Made me want to piss on there door step when I left. Never come to this rude ass place. Horrible customer service.

Great place, Rory is full of knowledge and a joy to speak too. If you are near by stop in and buy…read morea piece of hand blown glass for your recreational needs.

Brandon is really knowledgeable about what's on his shelves, he's usually pleasant to talk to…read moreunless you catch him on a really bad day, and of course he's very easy on the eyes. The other guy who works for him is not bad, either. I wish some of the prices were a bit lower but I guess that's what you pay for an overall better quality experience than most places of this sort.

Very friendly staff with amazing selection. It's my go to store and would highly recommend you…read morecoming here for any of your smoking or vaping needs.