I don't know if it's a new management company, but it's no way to get anything fixed in apartment…read moreand they are not responding for calls for weeks, office is closed, don't call back and service is just terrible now. Been waiting for help with clogged sink for 2 weeks already...

I like the apartments a lot. A little smaller than some of the other options I looked at and I'm…read morerelatively new, but I like it a lot so far. Clean, friendly, and very comforting. Morgan is a relatively new hire at Stafford House but you wouldn't be able to tell that by talking to her: all of the documents were ready to go when I arrived to sign my lease, the apartment was clean and she took extra effort to make sure everything was in order, and she has made the process much more simplistic than I was expecting. I like the location a lot, but I am biased by it's proximity to both my work offices and family.

I've lived at Copley Park now for 4 months now. I love my apartment. I got a second floor one…read morebedroom for the balcony. My friends come over and are blown away with the quality of amenities and how nice every little detail is with the interior design. As someone who takes action to improve the environment, Copley Park couldn't make recycling any easier: you just put it outside your door and it is picked up every Tuesday. From my first meeting with Sara when I came in with no appointment to this very morning where I'm going to stop in, I've notice a consistent attention to detail, rapid follow up and an innate curiosity about your life like you'd get from a friend. She even makes introductions to people you might be have common interests with. I'm lucky to be living here. I rigorously researched A LOT of apartments, both online and in person in search of the best combination of quality of living and price. This is it. There's a reason that Copley Park has the highest average Google reviews for apartment in the area. If you are in the market or will be soon, make sure to reach out to Sara or stop in and see her. She actually cares about finding you a new home . The management company differentiates itself from other apartment groups with the training and who they hire.

For starters Caitlin is the biggest bitch you'll ever speak with. She's not a nice person, she goes…read moreout of her way to make things harder for you, and she's the reason I'm facing an eviction... she says we have to give a 60 written notice when in the lease it didn't state that not only that. When I asked for a copy of my lease I had to jump through hoops just to even get it and when she finally gave it to me i

i really enjoyed living here. i felt like maintenance was helpful and so were the office staff. i…read morealso had some great neighbors too!

I would strongly recommend staying far away from this complex. Some of the positive reviews are…read morebecause the online system automatically takes you to Google when you're reviewing a maint. request. I lived here 2 years. Worst experience I've ever had with an apt. What you see online is not what you get. See pics for baseboards, tears in flooring, and broken blinds being taped together with packing tape. Utilities are the most exorbitant I've ever experienced, $450-$650/mo. Steve (mgr) and one of the maintenance men were consistently unprofessional, unhelpful and creepy. They act like you're bothering them if you need assistance. When I signed the lease, Steve told me "I'll be keeping my eye on you." Someone tried to steal my catalytic converter from the parking lot. Twice, maintenance entered my apartment without notice or permission. The 2nd time maintenance entered without notice, he had the audacity to raise his voice at me. I filed a police report because he had a history of harassing me. He also harassed my guest. Steve never told me about or gave me keys to the package mailbox, even after I inquired about a missing package. I only learned about it because the mailman left me a note about my package that had been delivered over a year prior. Waste of money. Maintenance man often yells in the parking lot so loudly you can understand what he's saying from a distance through closed windows. He has no respect for the fact that he's working in and around people's homes. They hang a sign on your door that says 24 HR NOTICE in the afternoon to enter next morning. They have never once given a proper 24 hr notice. Gave less than 24 hrs notice to move our cars to resurface the parking lot, threatening to tow anyone who was still there by 8am Bad neighborhood, too. A man followed me home, parked next to me, and yelled at me from his car calling me ugly-a*s b*tch When we moved in, parts of the linoleum and wooden trim were taped down using clear packing tape. The caulking was poorly done, and when some of it peeled away, I saw they had caulked over black mold, a health hazard The carpet had a foul odor and was noticeably sticky. I had to buy a carpet cleaner and shampoo it several times. The walls and doors were grimy and stained. The trim around the bathroom was falling off, and one of the window blinds didn't work. It took them a month to replace my broken dishwasher. It looks like they purchased the cheapest one. The buttons don't always work and you have to physically lift and move the rack to load/unload. It was not fitted correctly, either. Snow removal is a nightmare. After a storm, they removed snow from the parking lot and put it on the sidewalks. A week later, they took the snow from the sidewalks and put it back in the parking lot. Yes, actually. It made it difficult to enter and exit a parking spot, which is dangerous in such a small, tight lot. You'll see the manager's parking spot shoveled clear with a path to his office, while the handicap spot directly next to it is piled in snow and ice. POOP EVERYWHERE. Both from resident's dogs and from the dozens of ducks and geese who flock to the pond and roam around on the sidewalks. Some people let their dogs roam around without a leash. I saw three different neighbors harm their dogs. One left it chained outside for several hours on a 90degree summer day. Another lifted the dog by its leash and collar, "hanging" it in mid-air to punish it for jumping. Another I saw punch her dog with a closed fist. I had to spend time contacting the authorities. Parking is not good. Maintenance parks their vehicles in the limited tenant parking instead of parking 30 ft away and walking. Landscaping park their trucks behind tenant vehicles so we're blocked in or out for hours. Maintenance has a sign in his van of a machine gun and US flag that says "If you can read this in English thank a veteran." It's inappropriate to have political signage at an apartment complex and it's hostile to people who speak English as a 2nd language. WORST EXPERIENCE. Overpriced, continually raise rent, traffic is loud, no amenities. My new place is the same price but has been recently renovated, in a nice neighborhood, has gym and pool, 1 more bathroom, with professional, respectful management and hardworking maintenance. YOU CAN DO MUCH BETTER THAN SANCTUARY VILLAGE.

I am a current resident and very disappointed about the rodent problem in the complex. The rats…read moreare frequently seen around the dumpsters, near the stairs of the buildings, on the pool deck and in the parking lots -both living and deceased. Repeated calls (often unanswered) and emails to the office have been ignored. This is a health hazard!

DO NOT RENT HERE. Throughout my time here, there were minor issues but nothing crazy. broken gym…read moreequipment that wouldn't get fixed, maintenance taking weeks to respond. Annoying but not horrible. Then it came time for me to leave. Even after I had turned in my notice, I would get daily texts and emails either telling me to resign or demanding why I won't. Obvious AI nonsense but annoying regardless. After I moved out, I got a $400 bill to replace the microwave, which was working completely fine when I left. And I promise you, they are not spending anywhere close to that amount on that microwave. Since then, I have called 3 times and left messages, none of which will be returned. I drove over an hour to speak to them in person, only for the office to be closed despite it being in their office hours due to staffing issues. I contacted Birge & Held and they gave me the email of the regional manager of the area. Yet again, no response. This place is horribly run and should be avoided at all costs.

I've lived here for nearly 6 years moved from the upstairs two bedroom to a two bedroom with a two…read morecar attached garage could not be happier this is a very safe and gated community and is quiet except for the freeway next to us I would still recommend that everybody lives in a property like this one if not this one

I had an excellent experience at Albany Commons. The management staff was great and they were very…read moreresponsive. The property always looked pristine with the beautiful landscape and flowers. No complaints whatsoever from this group.

I was extremely impressed with Sure Home Improvement. They do quality work at a cost effective and…read morecompetitive price. They also are fast, professional and reliable. We had hail storm damage and they replaced the roof of our house, took photos of the work as it was being performed and carefully made sure to pick up all the trash and debris. They also replaced roofs on two of our duplexes. We could not be more pleased with the work, the responsiveness and how well they communicated and worked professionally with the insurance company. I would highly recommend them to anyone who need roofing work.

Sure Home Improvements LLC replaced the roof on our house. Their price was less than all the other…read morehighly advertised roofing companies that we contacted. Their crew arrived on time, cleaned up the job site, and finished in one day. The quality of work and materials was top-notch. There were no unexpected costs and we paid the quoted price. In short, they did the work as promised and within the promised time frame. Note: You have to be patient when first contacting the owner. He is very busy during good weather and you will have to leave voice mail. We think the end result was worth this small inconvenience.

This place has been wonderful to us since we moved in almost 8 months ago. The rent is incredible…read morefor the amount of space. I have never had an issue finding a parking space. Maintenance is very prompt. Our Backyard view is incredible, so much so that I have framed 2 photos as centerpieces to our living room. The best part is in the summer the pool is well maintained, and not over run with unsupervised children!!! I couldn't recommend them higher!!!

He replaced my faucet, but was suppose to come back Monday to repair the floor he tore up. but as…read moreof yet, he has not.

The apartments are amazing, we have a two-bedroom one-bath overlooking the lake on the third floor…read more Normally we would pay 900 to 1400 for place like this with amazing view. 35 minutes from Columbus and 10 to Newarks newly renovated down town. The only thing I miss here is the pool at my Arizona Apartment. Apartments could use a renovation but then you would be paying more. Sometimes less is more.