I was advised by Peter Tiffin. He helped arrange my remortgage. He was very professional, efficient…read moreand timely. I would not hesitate to use their services again. Excellent service.

Although they tend to be more expensive than some online insurers, we are loyal to Swinton because…read morethey have very good customer service. In the past we have been with other insurance companies but they often have call-centres in different countries and with all due respect, the telephone assistants often cannot understand your query. Hence why we recently went back to Swinton and are so far very impressed with the service received. Not only that but they offered us a very competitive quote, the guy we dealt with was very friendly and the application process was straightforward.

The customer service was appalling. I made a formal complaint which was dealt with very promptly…read moreand professionally by the national complaints team however their feedback was that no action would be taken in branch by the branch manager.

North East Bookkeeping were extremely helpful, friendly, professional and competitive. They…read moreexplained things to us in a very simple way which left us to get on with actually running our business. If anyone is looking for a Newcastle Bookkeeping firm I would definitely say get in touch with North East Bookkeeping as you won't be disappointed. Thanks again.

I am a very loyal Lloyds customer after having a very bad experience with a rude sales-person in…read moreanother of the large highstreet banks! I have my current account with Lloyds and although there is often a queue, you are seen to very quickly. Sometimes you are approached by sales assistants from all angles, or are cross-sold products, but I guess this is part of their target-meeting strategies so you cannot really blame them for trying. This particular branch is in a nice old building, it is always very clean with little side rooms if you need to talk about private banking matters. The assistants are always very friendly and helpful and not overly pushy like in some banks. Unlike some banks who seem most interested in putting charges on your account (!) I have found them to be more customer-focused, definitely not unreasonable and easy to talk to. Overall I have only ever had a good experience with Lloyds TSB and would recommend them to anyone who's looking for a gimmick free service.

Fab law firm, very helpful, friendly and professional.read more

I have used this firm when buying my first property and I recieved a five star service from start…read moreto finish. Everyone was very friendly and extremely welcoming. Everything was explained to me so I was able to understand the whole process and will definately use this firm again.

Endsleigh car insurance got my business a couple of years ago. They are pretty good car insurance…read morecompany. To contact their insurance claim contact centre has never been more than 5 minutes. The customer service was helpful and nice. They always try to help you out in claim dispute, what to say, what not to say. I got good car insurance quote a couple of years ago with them. I moved from them to my new car insurance provider because their already good renewal quote was beaten by 10% by the my current car insurance provider. So, it was not because their quote was not good, but because I have got another car insurance provider who was willing to beat my renewal quote by 10%.

Yorkshire building society has got only one branch in newcastle, which is in Newcastle city centre,…read morenorthumberland street. So, it is not really convenient to pop in. It has good customer services though. Nice, friendly, and helpful staff. It is not difficult to see one of their customer advisers. I did not need to wait for ages as well to see one of their customer advisers. The financial products are sometimes good, especially its mortgages. Its current account and its saving account are alright. They are not the worst in the market. But, they are not the best in the market either.

Well what can I say its a bank and a well known one. Great service and advice given by all staff…read more They are always helpful and polite although Barclays way of trying to get sales leads from you each time go to counter can be a little annoying when want to just pay in some money but end up getting asked if want a home insurance quote! but that not really down to staff probably a company policy to push for business as most banks seem to be doing it nowadays, don't seem to be able to pay some money into the bank without getting offer something else such as insurance etc.